For a second day Alexa is giving the message “Sorry I’m having trouble, please try in a little while.” Done the usual turning devices off and back on, same with router. Also disabled and reenabled the skill in Alexa app. Anyone any suggestions? Thanks.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Update - We are continuing to investigate this issue.
Aug 10, 20:52 UTCInvestigating - We are currently investigating this issue.
Aug 10, 20:52 UTC
https://status.sonos.com/?utm_source=embed
So it looks like they still have not sorted the problem. It’s interesting that if you send Alexa commands into the device they work. So using the Alexa media player option on Home Assistant I can set timers and stop timers etc on the Sonos one Alexa, so it looks like it’s the voice processing which is broken,
Have you perhaps tried removing both the speaker and it’s Alexa component, aswell as the Sonos skill? To do that goto alexa.amazon.com using a web browser and goto settings and deregister both the speaker and it’s Alexa component (there are usually two devices listed for each speaker that uses Alexa VA). Remove any ‘duplicates’ you may see in your Alexa device list here too,
Also remove the Sonos skill and then in the Sonos App remove the assistant from the speaker and close the app ‘fully’ (slide off screen) and on reopening re-add the assistant to the speaker, which should launch the Alexa app for you to re-sign the sharing agreement and setup the voice assistant.
See if that resolves your issue - if not then I would simply wait for a while and try things again later today, or tomorrow, to see if there was perhaps some kind of local outage.
HTH
By the way when accessing alexa.amazon.com from a mobile device you may find it opens the Amazon Alexa App instead of going to the webpage - you don’t want that, you need to access the online site instead. So to avoid opening the Alexa App you can either use a web browser on a PC (easiest option), or if using a mobile device, you may need to put the device/default web-browser into ‘Kiosk Mode’ - if you’re unsure how to do that then perhaps see this Link:
https://www.miradore.com/device-management/kiosk-mode-android-ios/
iOS users may also find it easier to use Apple’s ‘guided access’ feature instead:
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.