The Community Corner

I’m very disappointed that Sonos radio plays tracks that have profanity without having warnings….Actually what really bothers me is the inability to remove songs from being played. It’s not like the "radio” stations are actually actively DJ’d by real people. I have these stations playing in a healthcare office setting where a broad demographic of people come through so profanity really doesn’t set the mood. I’ve liked Sunset Fuzz and Poet’s Corner to name a few and each have a song or two that comes on that has profanity. Is it possible to add functionality to remove songs? Or to provide lists of the tracks played? Realistically, these stations are just a playlist since you hear repeats several times a day…It also seems that these forums have a ton of sections for managing the hardware, but not a whole lot to communicate about the music services that sonos offers. IMO the stations and music are a big part of “sonos product”.

I know from experience that its a lot more work to develop a landscape layout for Android so i have nothing to say about the Landscape layout but there's really no excuse for this portrait layout not scaling thats basic Android development and its not hard to implement. I mean i could understand it if it was a complex UI but its pretty basic. How's it looking on other people's non smartphone devices. Galaxy Tab S10 ultra If Android itself can adapt the layout for a larger screen so easily then why not let it do it :/ Moderator edit: Combined posts

The volume sliders - esp. on phone screens - to me, anyway, are imprecise and the lag slays me.It would be a neat feature if you could, say, double-tap on the slider and enter the specific number you want the speaker to go to.I know* you’re still fixing the things that broke in the update [checking notes] last May, so this is a lower priority. But I would think it wouldn’t be difficult to code?

Ik wil mijn internet wachtwoord  op mijn foon resetten. Kunnen jullie zeggen hoe ik dat het beste kan doen? Ik heb een samsung 24+. Alles is ingesteld met de foon van mijn zoon. Ik hoop dat jullie mij kunnen helpen 

Will you guys PLEASE bring back the option to 1) bring up the volume for each room that is playing in a group when the master volume slider is tapped on screens where the entire album art is showing or all the groups are showing? Currently the only way you can bring up the volumes for each room is by tapping the pill shape button at the bottom of the screen, or by swiping down to where your room that you are playing is minimized to the bottom of the screen. Then clicking on the master volume slider will bring up the volumes for each room. 2) For the love of music please add mute buttons to all of the screens where the volume can be adjusted. It makes absolutely zero sense that you have to swipe down then tap the volume slider to bring up The rooms and then and only then can you mute rooms and then to unmute them you have to go back through the same process.Please Don't limit us to only being able to mute and unmute after swiping through and clicking through to different screens. Please

Hi, I’m in the process of buying a new home theater. I already have 6 other Sonos systems that I really liked when the app worked well (and I still like the sound but hate the erratic app). I already lost a beam soundbar that I is no longer recognized in my system even after getting Sonos tech support involved. I used to be a Bose customer - I will appreciate advice on if more experienced audiophiles would buy Sonos or recommend a competitor product today. Thanks in advance.

Hello everyone, I have the following productssonos play 5..quantityt 2sonos subsonos connect ampI consider myself a at home dj for my own pleasure the connected devices were all via wifi..as followslaptop connected to the wifi .running SONOS and serato pro softwaredenon mc700 connected to the laptop via the usb cabledenon mc700 RCA audio output is connected to Sonos connect amp rca audio input both play 5’s and sub connected to the same wifisonos connect amp connectd to the same wifi my DJ eqipment is the Denon MC700 and a MSI gaming laptop GS63Vr Stealth pro with the Serato DJ pro software and the Sonos S2 windows appI would experience music dropout when all devices were connected and playing via WIFIplus there is the sonos app on my iphone for software updates and audio configuration of the sonos speakersmy quest to eliminate this music dropout issue consisted of doing the following:connecting all devices with hardwire ethernet cables and a router.added the following: TP link wr8411n

I don’t know about the rest of you but…Customer Service seems to think I have all day to allow someone who doesn’t know what they are doing to try and help me.  I spent 1 hour 23 minutes on the phone with them today.  Apparently they are all in the Philippines.  The first person I spoke to gave me ridiculous tasks toward resolving my problem.  She was obviously typing and simply reading from a script.  After about 20 minutes of that, I asked for a supervisor.  The supervisor spent the remainder of the 1+23 trying to resolve the issue, three times saying “Oh, I know what the problem is now, we’ll have it fixed in no time.  Wrong.  After the third time, I asked for a higher level of technician because he was not able to resolve the issue.  I shared my frustration after paying a lot of money for the Arc Ultra, two Sub 4, 2 ERA 300, 4 Five, 2 Playbar, 1 Port, 3 Connect, and tired of dealing with a finicky app and not getting timely help...which all fell on dear ears.  Oh, did I mention tha

Sigh. So much for the promise of 2 weekly major and minor releases. Roadmap talk has gone quiet too. 

I’ve recently set up my Sonos system in a larger living room, but I’m noticing that the sound quality isn’t as clear or as immersive as I expected. Are there specific settings, speaker placements, or additional equipment I can use to enhance the audio experience? For those interested in understanding the technology behind sound reproduction, here’s a detailed overview of how audio systems work. Moderator edit: This post may be AI generated

I just wanted to post these issues I’m having with my Music Library which are driving me crazy.  I have hundreds of albums and I primarily use my Sonos system to play my own music rather that stream from one of the providers.  Here are my problems:Why is there no grid view of my albums? A grid view looks so much better that this list view.  Maybe you can ask Apple how they get the grid view in Apple Music if you are unsure of what needs to be done to achieve this. Still no alphabet at the side to allow me to jump to say, my Yahoo album.  It’s painstaking to scroll through an entire list to get to an album close to the end of the list. Compilation albums are appearing as individual songs in album view.  Many of my albums are compilation and this is unacceptable.  This issue was addressed to an extent, but some compilation albums are still appearing as individual songs.  Don’t tell me to change by ID tags because the same files displayed well previously in Sonos and displays correctly in

hiput order on my mobile got pending paypal payment twice eventually got order on laptop third pending payment i hope i wont be charge for all cos of glitch :Panyone expirienced simmilar ?thx 

Well?

Does the 20 years — 25% off promotion not apply to Canadians?

I live in Ireland and Sonos has kindly offered me a 25% discount off their products. However, it seems to be only for America when you go to pay. Why are they doing a general email to everyone registered with them when it is only for America? Not good PR again. 

is it possible to return a Sonos product when it no longer works (outside of warranty) for recycling?

Now that the CEO is gone and that SONOS can’t really hit the bottom more I think it is time for SONOS to start prioritizing stuff that matter to their customers:1- Add DTS HD Support, even if it’s a one time paid-license. The ARC Ultra or ERA300 are more than capable of decoding this. Lots of films are using this format2- Be able to add front-surround speakers. The ARC Ultra is nice but of your lounge/TV room is super large, then it’s notideal3- Re-add local mode. Now everything goes through internet. What happens if SONOS servers are off?What else do you miss/need on your system?

Hello! I saw your excellent initiative, which I really liked, but unfortunately, I cannot take advantage of this great price in Hungary. I have tried several places, including the SONOS website and their customer service, but this offer is not available in Hungary. I have a SONOS ARC soundbar and I would like to complement it with 2 Era 300 speakers. This product is very expensive here; I just calculated that each piece costs nearly 500 €. I would like to have a good solution for this here as well. Thank you very much

Setting up a Sonos system for a multi-room setup can be a bit tricky. What’s your ideal configuration for seamless audio across multiple rooms? Let’s share tips and experiences on how to best use the Sonos app, different speaker setups, and optimizing sound quality throughout your home.

I ordered a black Arc Ultra from one of your suppliers in Portugal in November last year and I'm still waiting. Supplier blames lack of deliveries to Portugal. They have white but not black. What's the problem? 

I’ve logged into my account, navigated to Upgrade and selected 2 items that are eligible for the upgrade offer of 15%. However when trying to add anything to my cart, it tells me there is a problem.I logout from my account and I can add any item I wish to my account, but I lose the 15% upgrade offer and I can’t see of a way to remove the items. So at the moment under my account I can’t purchase anything.

Hi, I had an issue with my Sonos ERA 100, the device is 9 months old, so Sonos agreed to replace - I was sent a RMA / postage label, and sent item off to Poland. The item arrived at Poland warehouse 9 days ago as per the UPS tracking, but I haven’t received any email from Sonos to advise item has arrived or when a replacement device will be sent out. I have phoned Sonos support to request an update but am just told to wait a few days longer - but it’s been nearly 3 weeks since this process started so really missing my Sonos. Is this experience normal, and how long do people typically wait from faulty item being delivered to Poland warehouse to when a replacement device was received? Thank you in advance.  

Last 26th of January I bought a Sonos Roam 2. I have my house full of Sonos devices, have always encouraged other people to be brave, pay extra money and have a Sonos system, but my recent experience could not be worse.I am not buying any more Sonos devices, and I am definitely not encouraging anybody to do so.It was supposed to be a gift, a quite good gift. I gave it to my friend and the device did not work properly. After a bit of embarrasement I said, never mind, let me contact Sonos and have it replaced.My experience with the online shop was so awful , did a mistake with the color (black instead of white), was imposible to modify it ,online, that I did bought one through Amazon (without any stress at all).Anyway, the 4th of February I asked the item to be retuned because it did not work properly, thankfully did a screen-shot of it… and my nightmare started…The message clearly say that in 48-72 hours I would receive a email with instructions about how to proceed with the return.Afte

Received a “25% off for 20 years” offer today.  looks like a scamsmells like a conoh and WTF it’s from noreply@con.sonos.com ? i seriously hope this is not a  genuine Sonos offer..   

Good day.I have 10+ registered Sonos devices and I live in Suriname. My partner lives in the UK and has one registered device.Today he received an email message with the "25% off for 20 years" offer. I did not. When I studied the offer, I realized that my territory was not eligible.1. Aren't my $€£ as hard as his?2. Am I not considered a loyal costumer?The irony is that I introduced him to Sonos...Note: we have an official Sonos dealer in Suriname.