amazon music track list content missing

Question

Artist tracks were listed in top songs and under album titles until I started using sonos voice assistant. From then on track lists disappeared, and amazon would play random tracks from unrelated artists. I've checked my amazon account subscription which is up to date, there's no Internet connection issues either. I've removed voice assistant, uninstall and reset sonos app. But still all tracks are missing. I've read there's previously been issues with other services after voice control though I'm not sure if ever this issue was resolved. Advice is appreciated.

Jamie A · Accepted Answer

Hi ​@Dmandub, welcome to the Sonos Community!I’m sorry to hear that you’re having issues with missing content and random playback. This is definitely a strange one as the voice assistant (Sonos Voice Control) shouldn’t change what content you see in the Sonos app or have tracks unrelated to your request play.You’ve done what I would suggest, which is removing SVC to test if the tracks come back. Since it didn’t resolve the issue, I would recommend reaching out to our support team to troubleshoot this with them. They have the necessary tools available to look into your system and see what’s going wrong.I hope this helps!

Dmandub · Answer

Thanks

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded