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Dmandub
Contributor I
March 20, 2025
Answered

amazon music track list content missing

Artist tracks were listed in top songs and under album titles until I started using sonos voice assistant. From then on track lists disappeared, and amazon would play random tracks from unrelated artists. I've checked my amazon account subscription which is up to date, there's no Internet connection issues either. I've removed voice assistant, uninstall and reset sonos app. But still all tracks are missing. I've read there's previously been issues with other services after voice control though I'm not sure if ever this issue was resolved. Advice is appreciated. 

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Jamie A
Jamie AAnswer
Sonos Staff
March 21, 2025

Hi ​@Dmandub, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with missing content and random playback. This is definitely a strange one as the voice assistant (Sonos Voice Control) shouldn’t change what content you see in the Sonos app or have tracks unrelated to your request play.

You’ve done what I would suggest, which is removing SVC to test if the tracks come back. Since it didn’t resolve the issue, I would recommend reaching out to our support team to troubleshoot this with them. They have the necessary tools available to look into your system and see what’s going wrong.

I hope this helps!

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2 replies

Jamie A
Jamie AAnswer
Sonos Staff
March 21, 2025

Hi ​@Dmandub, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with missing content and random playback. This is definitely a strange one as the voice assistant (Sonos Voice Control) shouldn’t change what content you see in the Sonos app or have tracks unrelated to your request play.

You’ve done what I would suggest, which is removing SVC to test if the tracks come back. Since it didn’t resolve the issue, I would recommend reaching out to our support team to troubleshoot this with them. They have the necessary tools available to look into your system and see what’s going wrong.

I hope this helps!

    DmandubAuthor
    Contributor I
    March 25, 2025

    Thanks

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