Talk Sonos Products

Hello all! I have a Beam (gen 1) that is connected via ARC to my Samsung TV. The default TV settings were PCM but I saw that there were Bitstream. I decided to try that but now the sound feels a bit quieter and more hollow. I then selected DTS Neo 2:5 and its hollow but I feel like it has more surround sound to it. Should I revert back to PCM? Whats the best? Thanks!Setting pictureshttps://ibb.co/jy8MGsxhttps://ibb.co/XjFBBmZ

Building a new home.  We’re going to have a TV outside under a covered patio.  I will most likely use a Beam w/ the TV.  My goal is to have a pair of speakers paired with the Beam to use as surrounds and mostly to be used as music for the back patio and pool area.I really don’t wanna buy the sonos amp (go passive).  So what are my options?  One SLs (which will need power and a wall bracket; are those OK to be outside if under cover? Can (2) moves be paired with the Beam to act as surrounds or are they only for music?  I figured the (2) Moves would serve as the best flexibility and they’re water resistant, but do they work with the TV?

Hello, i would like to ask you. I have a specific room for proper Sonos setup. And my questions is:Is it good to have soundbar (Arc or Beam) above the TV?    Will be a proper spacial audio from movies and music, when i have a angled roof and high roof? I am adding a picture, how the TV (55inch size) is situated.  Thank you for any answer.RegardsOndřej  

Tried to follow forums and directions on changing wifi channel,  it I have google nest wifi, which does not allow for manual wifi channel changes. Submitted diagnostics - 883928252

hello, I am looking for a solution to connect my Epson EH-TW7200 projector to my Sonos system (beam+sub+one x2).The goal is to be able to connect my PC, my apple TV and my ps5 to my projector and have the sound come out on the sonos system when I choose to play the ps5 for example. are there boxes like this? To be able to connect all my devices to the projector and also have sound (dolby atmos)? wireless maybe?

What are your thoughts on using Sonos one (gen 2) as a sound system in a wedding venue.  Currently have 3, but could add to it for the day. Looking at ways to keep costs down by not hiring a DJ.  Thanks

I have a Move & Beam, they pair for music no problem. The Beam is connected to the TV with Hdmi arc and they both pair when watching the TV except the Move drops off regularly, how can this be prevented? 

About a few months ago my Spotify stopped playing songs 30 seconds into playing then on my wireless Sonos Playbar home theatre setup. It would also skip songs, and sometimes out of the blue it would start playing another song without any input from me, all using the Spotify App on my iphone. I researched many threads online and even contacted Spotify. I tried alot of the suggestions provided to no avail. Then I tried the Spotify App on my smart TV and it worked flawlessly. So why doesn’t the Spotify App work on my iphone?This got me wondering why. Then I read that Sonos only uses the 2.4 ghz wireless band and not the 5 ghz band. So I checked the wifi connection on my iphone and it was connected via the 5 ghz band. So I changed my iphone wifi to the 2.4 ghz band and now Spotify works flawlessly again. At least for the last week or so. I thought I would relay this to others with similar problems. Good luck.

I recently purchased a new AV set up: 2021 Samsung Frame 55” TV, Apple TV 4K, Sonos Beam (gen 2) with 2x One SL and Sub set up in 5.1 configuration (on the Sonos app). The Beam is connected to the TV (One Connect Box) using eARC cable The Apple TV is connected to the TV (One Connect Box) using HDMIWhen I play any Apple TV content (Netflix or Plex etc), the Sonos app only shows Stereo PCM, not 5.1. I have played around with the Audio settings in the TV (including changing the setting to Auto or Passthrough - neither fix the problem). I have ensured that all software is the latest version.The only way I can get the Sonos to play anything in 5.1 is when I use the Netflix app on the TV which is really patchy in terms of performance. I presume that this is because the HDMI that connects the Apple TV to the TV (One Connect Box) is standard HDMI only (not eArc). The problem is though that the One Connect Box only has one eArc port which I need to us

I have 2 x Play 1 speakers stereo paired and using the S2 app.  Can I but an additional single "one" and pair it with an old play 1 in stereo mode and put the other old single Play 1 some where else?

I have been using Sonos Desktop to play my stereo enabled Roams since Alexa just keeps telling me to get the skill I already have :). Now I have a problem using Sonos desktop to search music. Nothing is coming up at all except for “my music” that’s on the PC - none of the subscription tracks are showing at all. I saw this in a few dated threads but never saw a solution. My Sonos S2 desktop app was recently updated a week or so ago. Just wondering if anyone else has this problem or has a solution. (And other services are fine on the desktop app, and I can see my amazon music subscription fine from my iphone)

Bonjour j’ai un blu-ray UBP x800 Sony et ma beam ou playbar le lis pas le DTS il le prend en Stereo pourtant j’ai bien mes dernier mise a jour. 

I have a Sonos playbar and Sonos 5 speakers. I only hear the playbar and not the speakers. I have the volume all the way for the speakers. What do I need to do to hear the speakers? 

I changed the name of the PC hosting my Sonos controller and music collection.When I try to play a track I get the message:"Sonos unable to play <track-name> cannot connect to <serer-name> because the server cannot be found" How do I fix this without reverting to the name change?

I always hoping the volume level can show with numbers on the slide bar and I could find that it's now available on IOS Sonos App... and can also access to EQ settings very easily. But why this is not available for Android Sonos App? I believe it won't be that difficult? Please help to do this asap, thanks!

The IOS 15.3.1 update has made Sonos S2 app not work well.  It is tough and locks.  Does anyone have this problem? How to fix it?

I saw a related post on this topic but it seemed to be a phone specific issue (i.e. Google Pixel).  I’m using iOS devices and am experiencing strange behavior.  I connected my Amazon Firestick to the Move via Bluetooth and it works great.  But the Move shows up in the Sonos App as Offline.  So I can’t do anything via the app - see battery %, change the volume, connect with other speakers, etc.  It’s appears to be a “dumb” BT speaker that I have to operate manually using the device buttons on the Move to change volume.   Out of curiosity, I connected my Roam to the Firestick via bluetooth and had a completely different experience.  It does not show as Offline in the Sonos app but rather a completely functional Sonos speaker.  I can see the battery level, control the volume, group the Roam with other speakers in my network, etc. - which is awesome.  See below for full functionally pics in the Sonos App when connected via Bluetooth.  

Why is Sonos not able to address all the stuttering issues? Stutter started on my Sonos a few months ago. It never happened before. Suddenly it happens intermittently in all movies. Some times it’s very bad sometimes it’s for brief periods.  i thought it was the streaming on my LGTV. On chance I started reading in Sonos and realized that there seems to be no resolution on why it happens just that people have to submit their diagnostics.  So what exactly causes these stuttering issues?

Hi,I want to have this below setup Sonos ARC as a center speakersonos amp connected to Right and Left speaker Sonos SubSonos Symphony photo frames as left and right surround speaker The only possible solution suggested as of now is have Sonos Arc connected with Sonos sub and Sonos Symphony photo frames as left and right surround speaker as a home theater setup and when the TV start , I can group Sonos AMP with left and right speakers.  but what I am looking is to have all these connected through wired connection like Sonos Arc and AMP connected through wire as a whole system and not wirelessly two different group.  I have tried HDMI extractor device but did not work. No sound coming out of either ARC or AMP so that’s option is no go.  Any advise/ suggestions will be appreciated.  Thanks , 

I have a single Sonos Five in some builtin shelves in my living room right now, and it sounds great. I would like to get a Sonos Beam gen 2 for the TV in the living room also. I DON’T want to use the Five for the TV. We already have another TV in a game room with ARC, Sub, and One SL surrounds.However, I would like to use the Beam and the single Five for music. I listen to music in my living room way more than watch TV in that space.How does adding the Beam to my living room TV add to music experience? Would I need 2 separate “rooms” on the app for the Beam and Five since I'm not going to use the Five when I watch TV?The other more expensive option was to go all out and get 4 Sonance in ceiling speakers with an amp and Beam. Then find another spot for the Five. Not really going to happen at this point.

Hi all,Everything was working fine up to until recently when my setup was based on an old Panasonic TV (which had a HDMI ARC) where I was getting Atmos on Disney+ (had to change scaling in Arcana), Netflix, Apple TV+ and Tidal. But after my TV broke down and I swapped it out for a projector (PA503XE - https://www.viewsonic.com/ap/products/projectors/PA503XE) I have only been able to get Stereo PCM 2.0 now. I consulted the Hdfury discord channel and the conclusion was to get an Apple TV4K. I have also tried playing around with the scaler settings and turning off and unplugging all the devices but it did not seem to help. Are there any other suggestions as to what might be the problem? Maybe the display? Thank you.

I have a pretty elaborate dj setup that I use a lot in my office and my wife is often doing art in her studio. She sometimes wants to listen to what I am playing but they are on opposite sides of the house. Do I just need to get a Sonos Amp or Port to play my dj set through the Sonos system?I am not concerned about delay or anything like that since I won't be using any Sonos speakers near me.Thanks to anyone that takes the time to answer.

I see that a few people have asked when Sonos will around to compiling their macOS desktop app for Apple Silicon, and the answer given is that Sonos doesn’t talk about forthcoming software releases, but it’s probably not a high priority.Sure, that’s fine. Who would I be to question their engineering priorities? But, a really good option for people who want an Apple Silicon native app would be to simply run the S2 iOS app in macOS. All you would have to do is open the App Store in macOS and navigate to your account, and the “iPhone & iPad Apps” tab. Only the Sonos S2 doesn’t show up, even though it’s affiliated with the Apple ID that’s logged in.iOS apps will show up in the App Store on macOS unless the developer specifically disallows them from doing so. There’s no excuse about engineering resources — this is literally flipping a switch to turn something off. Even if you use a workaround and extract the Sonos S2 program itself (as an IPA file), you’ll get an error

I'm on my second Sonos Beam, which is being used with two Ones and a Sub for a home theatre set up.  The audio distorts frequently across all sources. Seems to happen with speech and music, at higher pitches. Volume has never been loud.  I sold my previous Beam on eBay because of this fault and it being out of the 1 year warranty but this one (under 2 years old) doing it again is really annoying me and causing arguments between me and my partner (she doesn't like me spending cash on gadgets which then break!) I've seen loads of posts about this on the Sonos community, don't understand how this speaker is so badly made?!  I have a video of the problem, but my diagnostics number is 1019938832  PLEASE can someone help?! Will Sonos potentially replace this out of warranty if it's clearly a common fault?! 

Hey guys, I’m m brand new here just got a SONOS Beam Gen 2. First i got the Harman Kardon Multibeam but i was so disappointed with the sound so i decided to give Beam a try and its uncomparable difference (only the pain of setting up the Google assistant which has to work through Assistant app, which is not available in my country, instead of Google home app like every other device), I’m simply loving the sound. Of course my next decision is about the surround sound. I live in an apartment so sub is out of question if I don’t want my neighbors to murder me. I’m now torn between SONOS One Sl or cheaper IKEA Symfonisk… Is the extra 200$ on pair (yeah, in my country is Symfonisk pricy 135$) worth the difference? Or should i go for the more expensive Symfonisk frame? I would love your thoughts because I am just confused. Thanks for the help in advance.