Talk Sonos Products

I have recently purchased a Beam Gen2 and a couple of Era 100s. My existing system is S1 so I need to upgrade if I want them to all play happily together. This I am failing to do. I have removed my 2 s1 only Connects but when i run the s2 Update it finds the system but is unable to update it.If I run the S1 app it tells me to check for updates, when i do this it takes me to the play store S2 App entry. The “system compatibility check” option is greyed out. If I run s2 it will find my s1 system but says it cannot update the system.I have been in touch with Sonos Support - the upshot of which was the 2nd line guy wanted me to reset my s2 components and add them one by one. This of course will result in me losing all my playlists. - which the Support guy said was the normal update approach.Help!

Hello guys.We have been quite happily living in the S1 world, not seeing a reason to move to S2. However our venerable Home Theatre System has decided to die. So we think that we might replace it with a Beam (our heads won’t less us buy an ARC as we don’t actually watch that much TV). We might need to hit eBay or similar to replace a Gen 1 Connect but that is a minor concern 3 questionsWe have lost track of progress on the S2 App. What features, if any, available in S1 have still not been implemented in S2?  We have pairs of Play3, Play1 and One SL any suggestions as to which we should use as surround speakers? Which? Magazine in the UK doesn’t rate the Beam - can they be safely ignored?Thanks for any thoughts 

I’m using a google pixel phone, the 9 pro xl to be specific, and i recently bought the sonos ace headphones. The headphones are nice spec wise however i was disappointed to see that the only Bluetooth codec i can use for wireless listening is SBC. I understand they support Aptx but google phones DO NOT support Aptx. I think its lame that I’m stuck with the most inefficient codec with such cool headphones simply because of the chip my phone uses. With Bluetooth 5.4 onboard it more than meets the requirements to add LE audio support and LC3. Aura-cast would be nice too for good measure but I’d love to see an update for LC3 support at the very least. Do you guys think this is possible to expect in an update?

To my Christmas horror, anything by John Rutter and the Cambridge Singers is now blocked. Is this because Tidal cannot pay the Collegium record label? Here am I back to using a CD player when these carols should be streaming. Has anyone had the same experience? Merry Christmas!

Just received my Sonos Port yesterday to replace my Connect.I was in 2 minds given some of the reviews. First thing is the size only about half the size of the Connect.I am really impressed the sound quality is excellent. Indeed the negatives in reviews have not surfaced!Early days but highly recommended, well done Sonos 👏👏👏

Has anyone else had persistent problems with Gen 1 speakers and the playback from Spotify?I've had issues with Spotify pausing at the start then again mid songs/podcasts/audiobooks as if buffering and stopping at the end of some tracks. I reached out to support awhile back who checked my setup (Play 5.1) from their end and said it was wifi interference as Spotify 'uses a lot of data'. I had it set to play back at the lowest quality and it would still do it. The speaker was 3m line of sight from the router. Using a bridge was slightly better. Was suggested I use an ethernet cable. Spotify played fine on my phone and PC even if 25+ meters away in the garden (on wifi). Makes you wonder how much data Spotify uses when 4k movies stream flawlessly...I found a solution. Ditch the genocide funding Spotify and use Tidal. Tidal pay the artist about 4x as much as Spotify. The UI is pretty much the same. Just as many artists a Spotify. You can copy your libra

Hi everyoneI would like to delete some radio stations, but I can't find any answers on this topic in the community.Thanks 

I recently upgraded my bedroom setup with an Arc (thank you to Sonos refurbs on eBay) and Era 100 surrounds (already had a sub mini) and I absolutely love it.But… my old Hisense 4k tv only has an arc, not earc, so no atmos for me at this time.With potential xmas sales on the horizon, I’m looking to upgrade the tv to something that will pass atmos from my ATV - are there any particular brands I should/should not consider (I’m currently considering lower priced mini led or Oled from TCL, LG, Philips or Samsung)?Having read several posts on here, I get the feeling that simply having earc may not be enough? Also, does the tv need to support atmos itself? My guess is no, as it will be routing the audio directly to the arc?Thank you!

Under General Settings - About Your SystemPlease could the BSSID be displayed for each speaker.This information is already available under the Device’s Network Settings but having on the About Your System display would make it easier to check for any anomalies when trying to understand possible network issues for Speakers in a Room.

Hi all, I would need your suggest. I like to listen music on Spotify. My favorite music is trance/progressive/melodic. I know that Spotify doesn’t have Dolby Atoms and so what type of Sonos should I choose? Maybe Era 300 could be useless. What do you thing? Thanks in advance.

Hey Sonos fam,Quick sanity check before Christmas.My mom wants Sonos speakers for her kitchen. The room is roughly 5 x 10 meters, open, fairly lively acoustics. Mostly used for music while cooking, hanging out, not critical listening.We have a fixed gift budget. That leaves me with two realistic options:•    Two Era 100s (stereo pair)•    One Era 300Two Era 300s would be ideal, sure, but that’s outside what we agreed on.My dilemma:Stereo separation and room coverage vs. the spatial / fuller sound of a single Era 300. I’m leaning toward the two Era 100s for balance and coverage, but I’m not sure if one Era 300 would actually outperform them in a room this size, especially without a second one.Anyone here with real-world experience in a similar space?Not looking for specs, more for lived experience.

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

Hi. I am looking for some wisdomI have a sonos ONE in the kitchen which i really like. Recently i have done an update as there was some difficulty with the sonos app finding the speaker ( i was still able to mostly find the speaker on spotify)Since then it seems the speaker is invisible to the app and to spotify. My wifi set up is with the BT router in the lounge (other side of an old brick internal wall from the sonos speaker) and a BT wiFi Disc extender in the room above the kitchen to reach the loft office. From my reading the sonos speaker systems are disrupted by having the wifi extender with the same SSID - I have read that you cant change the name of the WiFi disc as it just repeats out the wifi signal. So it seems the option is to Buy a mesh network - £250 ishbut…I was wondering...if sonos use sonosNET can i plug a sound bar into the TV and the wifi router and then the sonos ONE in the kitchen should attach to that network and

I would like to have a feat request for beam gen 2 and Era 100 as surrounds to support true play (quick tune) as per here   Thanks!

Hi! I purchased an Era 100 to line-in for my Audio Technica turntable. I also bought the Sonos USB-C to RCA (3.5) adaptor. Furthermore, I bought a headphone-to-RCA 3.5 (female and male) connector piece off amazon. I tried connecting the Sonos connector to the RCA connector I bought online and the pieces fit together but they are “loose” and no music is playing through the Era 100. Does anyone have any suggestions? I have updated the app and system as well.

Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciate

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

For security reasons I want to move all my Internet of Things (IoT) devices, including my Sonos speakers and Arc soundbar, off my main wifi network and onto a guest (vlan) network. Sonos documentation states that Sonos speakers must be on the same network as the device that runs the Sonos controller app. That’s a problem for me, since I want my iPad to be on my main wifi network, not on my IoT network. Is there any way to adjust my router settings so that the Sonos controller app on my iPad can see the Sonos speakers on the IoT network? All my other IoT devices work this way by default. So I’m hoping it is possible for my Sonos speakers too.