Unable to upgrade to S2 and sonos say I will loose my Playlists

Question

I have recently purchased a Beam Gen2 and a couple of Era 100s. My existing system is S1 so I need to upgrade if I want them to all play happily together. This I am failing to do. I have removed my 2 s1 only Connects but when i run the s2 Update it finds the system but is unable to update it.

If I run the S1 app it tells me to check for updates, when i do this it takes me to the play store S2 App entry. The “system compatibility check” option is greyed out. If I run s2 it will find my s1 system but says it cannot update the system.

I have been in touch with Sonos Support - the upshot of which was the 2nd line guy wanted me to reset my s2 components and add them one by one. This of course will result in me losing all my playlists. - which the Support guy said was the normal update approach.

Help!

106rallye · Answer

Not sure I understand “I have been in touch with Sonos Support - the upshot of which was the 2nd line guy wanted me to reset my s2 components and add them one by one. This of course will result in me losing all my playlists.”

Why would you want to reset the S2 devices when the problem lies with the S1 devices? With a complete reset a system will indeed forget als Sonos playlists - playlists made on music services will survive though, so this is a problem if you use Sonos playlists.

You could try upgrading the S1 devices with the S2 devices disconnected. If the upgrade would fail because of connection problems, try to temporarily cable connect the devices. Once the upgrade would be done you can add the upgraded devices to the S2 system - it could be another reset of the older devices is necessary to achieve that.

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