Controllers and Music services

Hi all, so I am dealing with an extremely frustrating issue involving connected services in the app.  One particular account (Audible) wasn’t working right (would only list items in my subscribed library but not play them) and so I figured I’d remove it and re-add but all the Sonos Android app does is give an error saying the account can’t be removed.  Nor can I add another instance of (more errors).  I tried the same on another phone.  I also tried the Windows app and it shows all my other connected services but not this one.  Trying to add it again in the Windows app also results in errors.  Why is Sonos being so stupid about this?  Tech support did not provide any solution and I’ve done all the useless restarts of routers, apps, etc.  Is there really no way to force remove a bad service connection from the list?

Trying to play single songs through the app but when I search for a song all I get is album and station suggestions. Maybe I’m missing something. 

Bonjour,  je possède un système sonos avec deux play 5, deux play 1 et un connect. Le tout étant de première génération. L'ensemble fonctionne en multiroom uniquement avec l'application Sonos 1 sans mise à jour depuis très longtemps. Est-il possible d'intégrer un ampli zoneplayer 120 à mon dispositif  ? Sachant que l'ajout d'un nouvel appareil est tributaire d'une mise à jour. Y a t'il une solution ? Comment dois-je procéder ? Merci beaucoup par avance pour vos réponses. 

When the new app was released, we were promised that all the missing features would return within a few months. But as we all know, it ended up taking much longer than that. In the middle of all the confusion, I asked Sonos directly if — and when — the volume button shortcut to the Equaliser would come back. I quickly got a reply saying it was just around the corner, and that it was now a priority since many users had contacted Sonos specifically about this missing shortcut. Well… it’s now been almost a year since I was told it was just around the corner. So I hope it’s okay for me to ask here: When can we realistically expect it to return?

After years of waiting, Spotify Lossless has finally been released!https://newsroom.spotify.com/2025-09-10/lossless-listening-arrives-on-spotify-premium-with-a-richer-more-detailed-listening-experience/“Lossless is available on mobile, desktop, and tablet, as well as on many devices that support Spotify Connect, including Sony, Bose, Samsung, Sennheiser, and more. Support for additional devices, including those from Sonos and Amazon, arrives next month.”

I have enabled lossless in my Spotify account on the desktop and my phone as well as installed the latest software update for Sonos from the S2 app. Does this mean lossless should be playing through the Play 3 left and right speakers I have in one room ( as well as the sub and playbar) and Play 1 left and right speakers in another ( as well as sub and playbar)? Spotify on the desktop connects to the speakers and does from my phone too via S2.  It may be my perception but the sound certainly seems to have improved and I am hearing the music in a way that appears so much clearly defined and crisp than before. If lossless is not supported with my set up then the improvement is a figment of my imagination. 

Well it has happened again.  Tunein will not work with sonos.  I have been having the problem for about a week now.  This happened about a year ago also.  Anytime I try to connect to any tune in station or podcast I get commercials on a loop. Deleting account, reathorizing does nothing.Same old sonos,  same old garbage !!

As a technician can I set up a Sonos amp using my Sonos app and profile or do I have to use the customers profile and app?hiw can I use my app to set up a customers system when the customer is not present?

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?

I have a Sonos 2 system. Version 17.2. Build 9006717. 1X Beam with 2x Play 3. Recently tried to map sonos to iMAC  OS 12.7.6 music library for the first time and was unsuccessful. Sonos does not seem to recognize the music app file name which was:/MacintoshHD/Users/joestevens/Music/Recovered Music Library/iTunes MediaI changed this to: /MacintoshHD/Users/joestevens/Music/Music/MediaWhen I add the folder from NAS, Sonos setup window doesn't seem to recognize the name and the NEXT button is greyed out. There is a an option to “update music library now” in the MANAGE tab of the Sonos dashboard- but Im apprehensive about enabling that since there is little to no info as to what this means or the consequences. Ive confirmed the permissions are correct, File sharing and SMB are enabled and both are on the same WiFi network. I suspect this has something to do with the music file name?

Contemplating updating my old Connect to a Port in order to get Spotify Lossless. Will I be able to get lossless audio on Spotify directly from the Sonos app? I really don't want to have to use the Spotify app, which is what I have to do with the Wiim Ultra I'm using on another system.

Hi, is it possible to play my iTunes through my play5 Gen 1 speaker?

So if I play Spotify through my TV app it sound will go through all my speakers Arc and One SLs. But if I play Spotify through my Sonos App only sound will pass through my Arc and sounds light any ideas?

Donde encuentro Descubrimiento Semanal?Google Translate -Where do I find Weekly Discovery? Moderator edit: added English translation 

Hi,All of the sudden more than half of my library is not playing - the message is “the song is not encoded correctly” - the same files were playing just fine 2 days ago.I am using the same youtube music as from the first days of my Sonos.Does anybody experienced the same issue?

How to configure a SSD music library on my home network

Saw this, TVONOS app for Amazon Fire Stick. Was wondering if anyone else has downloaded it and using it? Is it worth it on the fire stick? Thx

Apple Music recently released 6 live radio stations. Up until recently, I had no problem streaming them over Sonos. Something changed, and now when I try to play the stations, I get a “not encoded properly” error.Tried re-authorizing Apple Music, tried rebooting all devices, etc. Nothing works.Any hints?

The mandatory inclusion of Sonos Radio degrades the quality of the Sonos experience.  Please listen to your customers, do the right thing, and let them choose the option for themselves. 

Can someone help me? I have a system consisting of Sonos S1 speakers and the latest version of the app that I use on an iPhone. How do I add a family member so they can manage the same system independently? Thanks.

Good Afternoon,Has this problem been fixed yet? - as I am still getting multiple copies of albums, especially with compilation albums.Kind Regards,  

How can I stop Sonos Radio's unsolicited pinning of collections to my Home? It has happened on several occasions, separated by several weeks. I open the Controller app and find two or three collections promoting Sonos Radio content at the top of my Home screen. It’s really annoying because I have to scroll down to find my favourites. It’s also annoying because I didn’t ask for that and I’m not interested in it. (Another sad signal that Sonos hates its customers.) I have to Unpin them to get rid of them. Is there anyway I can stop them appearing in the first place.

¿Cómo descargo la app de SONOS para PC? Moderator Edit: Translation by Google Translate - How do I download the SONOS app for PC?

I’ll try to keep this brief, but here is some background:For years I used iTunes for PC.  I ripped my massive CD collection and also imported / purchased lots of music over the years.  The data for iTunes resided on my Synology NAS. Recently, I started having problems  with iTunes and decided it was time to move to the newer Apple Music App.All has been going well on that front. I made that switch on August 29th.Last week I purchased a used PLAY:5 (v1) speaker. It took me a while but I figured out to configure the NAS to allow the SONOS Controller apps access my music.It was working pretty well, but then I noticed that any playlists added or edited since I made the transition to Apple Music were not reflected in the Sonos Controller App.  I have determined that since August 29th, while the Apple Music app is properly pointed to my NAS to play my music, it is not updating the iTunes Library.xml file on my NAS. So, any playlists I have added or edited since August 29th are being stored e

I just went to go change my e-mail address on file and despite repeated attempts to edit and save, the new email address won't stick. I was able to edit my street address just fine but I cannot get the e-mail address to change. Any ideas?