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I'm on my second Sonos Beam, which is being used with two Ones and a Sub for a home theatre set up. 
 

The audio distorts frequently across all sources. Seems to happen with speech and music, at higher pitches. Volume has never been loud. 
 

I sold my previous Beam on eBay because of this fault and it being out of the 1 year warranty but this one (under 2 years old) doing it again is really annoying me and causing arguments between me and my partner (she doesn't like me spending cash on gadgets which then break!)
 

I've seen loads of posts about this on the Sonos community, don't understand how this speaker is so badly made?! 
 

I have a video of the problem, but my diagnostics number is 1019938832 

 

PLEASE can someone help?! Will Sonos potentially replace this out of warranty if it's clearly a common fault?! 

The fact that you have experienced this with two different Beams leads me to believe the problem is with your personal setup and not with the Beam. Can you post a link to the video? What model TV do you have? How is the Beam connected to the TV? Are you using the HDMI cable that came with the Beam? Have you performed Trueplay tuning?

I'm using a different TV now than I was with the first Beam. The problem started after a year or so, not instantly. 

I use the Sonos cable and I've had the issues when using HDMI ARC and the hdmi to optical adapter. 

TruePlay is indeed enabled and tuned. 

This is almost certainly a hardware fault, especially when we see how many other people have had the same issue. 

Video: Video

Maybe it would help Sonos to help you if you provided a couple of links to the other instances of people with this problem.

Fair comment. 
 

One

Two

Three

Four


I’m by no means a sound engineer,  but it sounds to me like a blown speaker… someone else described it as like cheap car speakers the way they buzz at higher pitches and it’s like that. 

According to the Sonos corporate accounts for 2021:

Sonos - Sonos Reports Record Fiscal Year and Fourth Quarter 2021 Results

Sonos have an average of 3 products across 12.6Million households globally.  Although, admittedly, they don’t release stats for the Beam specifically. Even if these four issues were caused by the same issue, that’s still a very good quality level!

Can you please submit a diagnostic from the Sonos App, just after this issue occurs again and post the number in this thread.  Sonos staff will then be able to investigate this issue in much more detail than we can.

The opening post already shows a diagnostic number.

According to the Sonos corporate accounts for 2021:

Sonos - Sonos Reports Record Fiscal Year and Fourth Quarter 2021 Results

Sonos have an average of 3 products across 12.6Million households globally.  Although, admittedly, they don’t release stats for the Beam specifically. Even if these four issues were caused by the same issue, that’s still a very good quality level!

Can you please submit a diagnostic from the Sonos App, just after this issue occurs again and post the number in this thread.  Sonos staff will then be able to investigate this issue in much more detail than we can.

 

Hi there… appreciate that statistic. Just frustrated that I’ve had the same fault twice with two different units… diagnostic number is in my original post… 1019938832 

I have started to experience some distortion on my Arc occasionally as well but the source of my issue are my Sub’s.  When this next happens, can you open the Sonos App>Settings>gselect your Home Theater]>Sub Audio and disable the Sub.  Does the distortion stop?

I have started to experience some distortion on my Arc occasionally as well but the source of my issue are my Sub’s.  When this next happens, can you open the Sonos App>Settings>gselect your Home Theater]>Sub Audio and disable the Sub.  Does the distortion stop?


Interesting! So when you disabled your sub did the distortion from the Arc stop?
 

I'll give this a try and see what happens. 

I have started to experience some distortion on my Arc occasionally as well but the source of my issue are my Sub’s.  When this next happens, can you open the Sonos App>Settings>gselect your Home Theater]>Sub Audio and disable the Sub.  Does the distortion stop?


Interesting! So when you disabled your sub did the distortion from the Arc stop?
 

Yes, immediately.

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