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Get help with your Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 831 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

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831 Topics

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ftf48 FrankContributor I
asked in Speakers

connecting two sonos 5 to turntable

Hello! I would like to find out the best recommended  connectors to connect two sonos 5 speakers to a record player with standard RCA jacks. any links to the correct connectors would be appreciated.  I am using a U Turn record player and two sonos 5 speakers.   

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jgatie
16 days ago
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Moggy703Contributor I
posted in Speakers

Network Swap

Yesterday I swapped Broadband suppliers and now none of my Sonus speakers work. I’ve tried changing the network and they get so far they say no connection to any of the speakers that I try to reset.I have a 6 Sonos system that is totally scrapped at the moment so hope someone can help me fix it I’ve tried hardwiring them and no different Moderator edit: combined two posts

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Ken_Griffiths
16 days ago
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Johnny RicoTrending Lyricist I
asked in Speakers

Playlist playback intermittently stops and skips to next song

A little background: I’ve had my system since the ZonePlayer and big standalone controller days. Today it consists of Play:1 and One SL speakers, with S2 Android apps and also Windows apps. I have a large library of MP3 and WMA songs on a Synology NAS. I have many imported playlists in old school WPL format, and generally play from these playlists. The imported playlists number below the 1,000 max and 40,000 total songs limits I found in this support article. I do have 2 of the speakers plugged into ethernet; I figured it wouldn’t hurt.In recent months, I’ve started to see sporadic issues in which during playback of an imported playlist, the current song will stop about halfway in, and Sonos will advance to the next song. And often this cycle will repeat, sometimes righting itself and playing normally, but just as often starting and skipping songs continually going forward. Because I generally play these imported playlists, I’m not sure whether the issue would also occur during playbac

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J
17 days ago
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Martin1970Contributor I
asked in Speakers

picture of buttom

I am Selling my Sonos one sl.buyer is asking for picture of the buttom. Does anybody knows why?

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Airgetlam
17 days ago
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ReinkContributor I
asked in Speakers

"Unable to connect to sonos, Lets fix it" on new phone, old one still works

Ik have a couple of "IKEA Symfonisk” speakers some wired to my home network some on Wifi both have the Android app version 14.20.1.On my old phone (Android 11) I can use the Sonois system as I did before.My new phone (Android 13) keeps coming with "Unable to connectto Sonos. Let’s Fix It”.Even after removing and re-instralling the Sonos App on the new phone an trying to join an existing system it fails to find my system with the erro "There was a problem connecting to the Sonos system” with only a try again button.Somehow the entire Sonos system cannot be found on my new phone, while on others (older phones) it seems to work flawlessy.

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G
17 days ago
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PiyushCContributor I
asked in Speakers

Low volume/performance on one Play 5 while other one is loud in a stereo pair

I have 2 play 5 Gen1 paired with sub Gen3 in a stereo pair (Vertical orientation). I have ran 20+ iterations of Trueplay from Ipad and Iphone and i continue to notice that the volume on right speaker is way lower than left one. This makes left one loud enough, so music seems to generate from left side of the room all the time. Its more prevalent when i sit close to the speakers.Also the left one is loud, on the face vocals with high treble, right one sounds highly recessed, muffled.Does anyone faced a similar issue and can advise how to resolve? any help much appreciated FYI. Speakers are placed on a speaker stand with no blockages Walls are 5 ft apart sideways from both speakers  All components connect wirelessly via BOOST, so don’t have any issues with connection/dropouts or lag  Ran multiple Trueplay to check Turning off Truplay, bring back all the life to right Play 5, so speaker aint faulty.

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D
17 days ago
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mrmachiattoContributor I
asked in Speakers

Sonos system keeps losing connection

Hello,I have been reading the problems and solutions that others have had and tried with Sonos and the BT Homehub. We have BT and I have a Sonos Boost. We keep losing connection to our Sonos system, usually at night and in the morning. Is this likely a BT problem with their hub and Sonos not getting on with it or is the Boost solving that and it’s an issue with the Sonos system?  Thanks for your help. 

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Corry P
18 days ago
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slein81Contributor I
asked in Speakers

Problem Sonos One - no audio&status light - visible on network&app

Hi all,I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. The speaker is connected via WiFi to my local network (confirmed in router) I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music The status light on the speaker is off, but configures in the app as turned on The status page of the speaker (when accessing via ip-address of the speaker) is accessible. My other speakers are all working fine.Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. Thanks!

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S
18 days ago
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Hegs29cdoContributor I
asked in Speakers

changed router password

I have just change my password on my router and now my Sonos system doesn’t work. I don’t have the option to change system. It asks me to look up all my products and reconnect them. I cannot believe this is the level of technology of a system that cost as much as it does. 

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J
18 days ago
tschneider
tschneiderAvid Contributor I
asked in Speakers

Play:5 1st gen reboots and/or freezes every few minutes

About two weeks ago a Play 5 I had in a stereo pair setup with another Play 5 started to occasionally disconnect or just freeze so I had to pull the power plug. This behavior has now started to get worse and worse to a point where it happens every 3 to 5 minutes now where before it was only perhaps once a day. It is usually a self reboot of the device, then the second time it fully freezes. Ethernet ports stop blinking the device stops doing anything.  So things I tried:=============I disabled wireless and tried Ethernet only, then the other way aroundSwitched places with the other Play 5Changed the Line-in source from one device to the other and vice versaChanged ethernet cablesSwitched from direct router port to powerline adapter where the other play 5 was connectedTried DHCP and fixed IP on the routerRelease the stereo pair and used the Play 5 standaloneTried just grouping with the other Play 5Put it into another room to another ethernet port Full factory reset and putting it back i

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buzz
18 days ago
Corry P
Corry PSonos Staff
published in Speakers

Troubleshooting Sonos on WiFiF.A.Q.

Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system. 5GHz bandMost older Sonos devices will only connect to the 2.4GHz band, whereas some newer ones will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Sonos system requirements page, under “Products that support 802.11a/b/g/n”.It’s important to note that all (apart from early Connect, Connect:Amp or ZP models) Sonos products have 5GHz radios, but typically reserve them for talking to each other. Home Theatre products will not connect to 5GHz, as the 5GHz radio is often busy with talking to two surrounds and a Sub. Sonos prefers to use 2.4GHz as it fundamentally has a better range and a stronger solid-matter penetration ability (it gets through walls, ceilings and furniture easier

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18 days ago
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Dan KinsellaContributor I
asked in Speakers

how to unplug from the unit itself (not from outlet)

I’d like to temporarily unplug the cord from the Sonos One Gen 2. Because that end of the cord is narrower, I’d like to use that end to feed though a cord hider. But when I set it up, I think it must have snapped into place. Am I able to un-snap that connection without harming the speaker? I’ll add this: it does not come easily unplugged by wiggling and gently pulling.  

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D
18 days ago
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Rick SchottenfeldContributor I
asked in Speakers

moved out of house but left sonos products linked to my account

I sold my house and the buyer took some of the sonos gear. I dont have access to the system anymore and want to delete them from my account and music services. How do I do this?

1
Ken_Griffiths
18 days ago
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Scilly BarryContributor I
asked in Speakers

Despite the app saying all is connected, it wont play.

Everything was working fine, until I had to switch off the electrical supply to the house to solve a power point issue. Power goes back on, my Sonos App shows my system in all three rooms is working. Until, that is, I try to get it to play anything. I find Tune In for a radio programme, and nothing. I tried music from my Tidal streaming account. Again, nothing. Help please! 

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S
19 days ago
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DavidA86Contributor I
asked in Speakers

Weird noise at nighttime

Every night at around 3 / 4 AM my play 1 omits a low pitch ‘ping’ around a dozen or so times. They happen every 20 seconds or so. At first I thought it was my Alexa so unplugged it to find out it must be the Play 1 in our kitchen.  It is a mid / low pitch ping that lasts a split second and repeats around a dozen times. Wakes me up every night, any help appreciated. 

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Corry P
19 days ago
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Doze123Contributor I
asked in Speakers

wifi wont connect after Ethernet unplugged

New speaker out of the box — works great when plugged into router with Ethernet cable, but immediately stops playing when cord is unplugged. How do I get it to connect wirelessly so we can put it in the desired room (where the cable can’t reach)?

1
Airgetlam
19 days ago
D
dsych007Contributor I
posted in Speakers

3.5 jack recommended for sonos 5

What brand of 3.5 jack recommended for sonos 5I put one of my cables in and it sticks out,  I don’t want to force it in any furtherWould you recommend these.https://www.amazon.ca/dp/B00NO73IN2?th=1&ref_=as_li_ss_tl&language=en_US&linkCode=gg2&linkId=38b5ee65db279c4324291d257c238485&tag=ehcables-20I search this topic but no answer to what is recommended or does the sight have any cables.I tried the bottom cable pretty generic only that much goes in the jackno difference between the two cables except the bottom one are male on both ends 

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Stanley_4
19 days ago
U
UrprodctFailedContributor I
asked in Speakers

SonosOneSL will not connect

Returning these to Costco and buying another product but this time Bluetooth. Sprt NG

1
Stanley_4
19 days ago
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HanksmomContributor I
asked in Speakers

can I group 2 SONOS One SL speakers?

I just bought two Sonos One SL shadow edition speakers from Costco.  I want them to play the same music in two different rooms of the house.  I read online I could group them, but my Sonos App has the “Group” feature greyed out and says I need three or more rooms to group.  Is setting up a stereo pair a good option if the 2 speakers are on two different levels of the house? Is there a way to create a group for two speakers?

3
H
19 days ago
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RHikins315Contributor I
asked in Speakers

Audio in one room cuts out and in while group playing music everywhere in the house

Hello, I need help with audio cutting out and in while group playing music everywhere in the house.  My “Family Room” group is the room that cuts out and in intermittently while listening to music but the other rooms continue playing normally. Very irritating. The Family Room includes the Sonos Playbar, Sub, and two Sonos Ones with surround sound set up for our main TV. No connection to router issues as the router is in the same room right next to the playbar. Completely factory reset all devices in the room but unfortunately the issue returned. The TV is not on during streaming of music. Please help!

1
Airgetlam
19 days ago
A
Aaronac8Contributor II
asked in Speakers

Sonos 1 "unable to connect to Sonos" message since yesterday's app update

I cannot figure out why my Sonos 1 is “unable to connect to Sonos”.  I had no problems connecting to Sonos before two days ago when spotify connectivity encountered a problem in the Sonos app.  My router and network have not changed, my router shows a great 2.4 ghz signal strength for my Sonos 1.   I tried resetting my Sonos 1 with initial connectivity but then I see “unable to connect to Sonos” error message with a blank screen on my app.  When I unplug and replug my Sonos 1 in my app finds it with internet connectivity, but then it losses it.  Would a VPN affect connectivity?  This has never been a problem in the past.  My router sends all of my internet communication through a VPN.  I even tried having my Sonos 1 be an exception routing it through my WAN without resolving this issue.Please help, thanks. 

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A
20 days ago
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Will307Contributor I
posted in Speakers

Network duplicate MAC addresses?

I seem to be having network issues and it now seems to point to Sonos.  I have many zones in my house.  Several Sonos devices have the same MAC address (example below is 34-7e-5c-9f-8f-dc).  How is this possible? This can’t be good for my network and in fact I do get connectivity issues indicative of dups.  Interface: 192.168.1.141 --- 0xc  Internet Address      Physical Address      Type  192.168.1.1           34-98-b5-d5-b1-13     dynamic     192.168.1.10          48-a6-b8-e6-7a-a4     dynamic     192.168.1.11          5c-aa-fd-20-ed-aa     dynamic     192.168.1.21          e4-4c-6c-02-7e-a1     dynamic     192.168.1.53          e0-70-ea-e9-92-f0     dynamic     192.168.1.60          54-2a-1b-90-2b-20     dynamic     192.168.1.64          34-7e-5c-9f-8f-dc     dynamic     192.168.1.66          34-7e-5c-9f-8f-dc     dynamic     192.168.1.69          34-7e-5c-9f-8f-dc     dynamic     192.168.1.77          54-2a-1b-90-2b-20     dynamic     192.168.1.79          c0-d2-f3-51-f7-e6     dyn

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W
20 days ago
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TheOtherEdContributor I
asked in Speakers

About to return the S1 SL

My S1 SL speakers connect to my WI-FI and can be seen by the app for only one minute before disconnecting. I have an EERO router and the Sonos speakers are within close range and getting a full signal. I’ve had the speakers for about a year, but the sketchy reliability has really turned me off to this product. Anyone have an idea before this system goes back to Costco?

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Airgetlam
20 days ago
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Hot CurryContributor I
asked in Speakers

mixed wireless and ethernet system

i have several sonos speakers ..is it possible to have some of the speakers wireless and some of them wired ..on the same systemthanks

2
Stanley_4
20 days ago
T
TV_MikeContributor I
asked in Speakers

Sonos and Amazon Music

Does anyone else have issues with Sonos speakers when playing from Amazon music? I have 8 Sonos One and EVERY TIME I attempt to play an Amazon playlist the music just continuously cuts out from one speaker to the next. Also, after about a minute, the track cuts to the next. I’ve done the usual Sonos recommendations: reboot modem, boost, each speaker…. Nothing works. If I play any of my own music it does not happen. Any help would be greatly appreciated.

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T
21 days ago

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