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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2909 Topics

T
theusualtomContributor I
asked in Speakers

Sonos Era 100 PlayStation 5

Can I connect my PS5 to the Sonos Era 100 using the Sonos in-line adapter and an adapter that plugs into the front of the PS5? I've seen people do it with other speakers.

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Schlumpf
21 days ago
M
M-BeachContributor I
asked in Speakers

pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

1
Airgetlam
21 days ago
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jimbob123Avid Contributor I
asked in Speakers

Multiple speakers in same room

HiI currently have a Sonos Amp powering a pair of non-Sonos ceiling speakers. I would like to put additional speakers at the far end of the room.For logistical reasons, running cables will be tricky, so I’m looking at the Era 100.My question: Could I have a pair of Era 100, working as a true pair, in the same room as the Amp, and have everything play nicely?Thanks Jim  

2
J
21 days ago
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Russell999Contributor I
asked in Speakers

Era 300 Sonos 2 android app wont connect

The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.Please helpThis is so frustratingThanksRuss

5
Ken_Griffiths
22 days ago
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Tom_zhContributor I
asked in Speakers

Only one speakers play in stereo pair

Good day, I have the following SONOS setup in my flat (65m2):2 Five, 1 Sub - Living room 2 One - Kitchen 2 Play:1 - Bedroom 1 Play:1 - BathroomConnected via Sonos Boost (Boost is connected directly to a UDM Pro Port, same default VLAN), all stereo pairs except in the bathroom. All updated to the latest version 16.1. Normally all speakers play together / all rooms are selected to play the same music.I have the following  issue:Very often (but not always), when I start playing music from the mobile app (android 14, tried on a Pixel, Samsung and Xiaomi device), only 1 speaker would start play in the stereo pairs (always the same speaker, the right one) when various rooms are selected to play. The other speaker in the stereo pair does not play music (no matter if streaming or local). In order to get the second speaker in the stereo pairs to play, in need to unselect all rooms (let only one room play), as soon as I unselect the rooms, the room that is remaining active for playing music cuts

3
Airgetlam
22 days ago
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SammyAContributor I
asked in Speakers

Pop Pop Sound when Volume Adjust

Hi All, before I was getting pop pop pop feedback on my Era100’s when adjusting the volume on the soft touch control. I noticed its now gone. How to I turn this on again?

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S
22 days ago
Corry P
Corry PSonos Staff
published in Speakers

Troubleshooting Sonos on WiFiF.A.Q.

Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Era 100 and Era 300 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s).Sonos will perform best on 5GHz as it is faster, has lower latency and has less congestion. 2.4GHz still has it’s advantages, however, as physics dictates that it has a better range and a s

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E
22 days ago
J
JordiAndreuContributor I
asked in Speakers

Setting up ERA 300 with ARC

HelloI am a Sonos ARC user, which I only use with the TV.I am interested in complementing the equipment with a pair of ERA 300 with the intention of integrating them with the ARC with the double intention of adding surround speakers for home theater, but, above all, to listen to music in stereo. In my humble opinion, ARC as a stand-alone speaker, does not seem to me to stand out to listen to music. I think it lacks spatiality.The problem is that, after having asked to technical support, they tell me that I can configure the pair of ERA 300 as surround speakers of the ARC or as a pair of independent stereo speakers, but not have both configurations defined at the same time. The solution they propose is to configure the ERA as surrounds of the ARC and listen to music with this configuration.The question I would like to ask is if anyone has integrated a pair of ERA 300 with an ARC, and what results do they offer when playing music. I have not yet tried to listen to music with Dolby Atmos

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Airgetlam
22 days ago
J
jrm523Trending Lyricist I
posted in Speakers

Why does Sonos keep changing their proprietary power cables each new generation?

Today I attempted to mount a play 1 in my master bathroom.  I recently ordered two long power cables for the Era speakers we have. I didn't think much about it until I discovered the cable end is completely different.  Is there any logical reason for this or is it purely because they want you to spend more money on a different cable? 

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106rallye
22 days ago
K
KoshpeliContributor I
asked in Speakers

Sonos Skipping Songs in Playlists

This happens most often with Sonos but also with my music library. It just skips songs in the middle. it says it can’t read the song suddenly and then skips it. This happens if I use Sonos via my phone or my computer. And whether I go through the Sonos app or the Tidal app.Now I know some people will say I should reactivate my Tidal account. The problem is I do that and it works for a few hours but then we’re back to skipping. If the solution is every couple of hours to logout and relogin or install and uninstall apps, I’d rather get my money back for false adverting and just wire my house with speakers the way we did in the old days.  

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C
22 days ago
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lacigogneContributor I
asked in Speakers

Switch betwen spotify with Sonos and Tv with Beam + sonos

Good evening, I have been setting up my new setup : 5 sonos one, 1 sub and one Sonos Beam for the Tv (with the optical port adaptor). I use the 5 speakers and the sub for spotify and everything works fine.Now, if i wanted to watch tv and have the sound on both the beam and the Sonos speakers. Is this actually even possible? How would i need to proceed? Create a new group (independant from the ones for Spotify ie 5 Sonos One and the Sub)? To do that setup does the Beam has to be connected to the TV through the optical cord or the regular Arc port? Also, how would the Sonos know they have to play the tv sound ? I did try to look for s similar question in topics and could not find what i needed - sorry if the questions was asked before. Many thanks in advance, Damien  

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L
23 days ago
I
iRicContributor I
posted in Speakers

Adding speakers to TV group

Voor mijn TV geluid gebruik ik een Playbar, een sub en twee Sonos play one als suroundspeakers. Ik kan echter geen extra Sonos play one in de groep zetten zonder storing en onderbrekingen op de toegevoegde luidsprekers. De vraag is, wat kan ik veranderen aan mijn set up om wel moeiteloos extra luidsprekers (4) toe te voegen (zonder storingen) !?  For my TV sound I use a Playbar, a sub and two Sonos play one as surround speakers. However, I cannot add an additional Sonos play one to the group without interference and interruptions on the added speakers. The question is, what can I change in my set up to effortlessly add extra speakers (4) (without interference)!?

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I
23 days ago
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Steve251Avid Contributor III
asked in Speakers

Era 300 volume issues

I took my Era 300 to a mates for the weekend for him to evaluateLike a fool I forgot to take it home but having added Play3s to my arc as home theatre I am quite enjoying music on that. I shall be recoving my Era in March That does give him time for a longer evaluationand he has downloaded the S2 App and plays through itHe reports a problem that when he increases the volume it resets back to low Anyone got a suggestion to the problem?He is on Apple music shared subscription 

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C
24 days ago
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billqContributor I
asked in Speakers

Sonos has become really unstable over the last month or two

Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

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Airgetlam
24 days ago
T
Tuomas from FContributor I
asked in Speakers

I cant find spotify on sonos. Is there an easy fix?

I can`t find spotify or anyting else that costs something on sonos. Neither can i connect to my sonos speakers straight from spotify, it finds them, but doest connect. It was all possible before so is there somekind of an update that i cant find or what? 

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T
24 days ago
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BrufieContributor I
asked in Speakers

hidden Play:1 in Sonos App

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

1
Schlumpf
25 days ago
R
RossbinContributor I
asked in Speakers

beam gen 2 microphone

The microphone in my Beam gen 2 won’t turn on. Is this fixable?

3
Corry P
25 days ago
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PapitreContributor I
asked in Speakers

sonos play

Why not Sonos play in Spanish ?

2
Stanley_4
25 days ago
S
ShawnN54Contributor I
asked in Speakers

Trouble connecting new Sub and era 300 speakers to wifi

I just got my 2nd Sub for my living room in addition to a pair of Era 300s to connect to my existing Arc, sub and Play 5 gen 2 set up for my living room - trouble is, the new sub and era 300s won’t connect to my existing wifi network which my other speakers are on. They play just fine as well. Thanks

3
Airgetlam
26 days ago
J
John76Prominent Collaborator I
asked in Speakers

Connect Bluetooth Headphones To Sonos

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source.  I stumbled upon this link which made it appear it was possible using Bluetooth 5.0.  No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

4
melvimbe
26 days ago
D
Doc KleemannContributor I
asked in Speakers

Need help with Symfonisk connecting to system

I have a Symfonisk (Gen2), brand new. I can set up the Symfonisk up in the app, however upon completion it states I may need to unplug and then replay the speaker for it to show in my system.It doesn’t show in the system. I have unplugged it for for varying lengths of time. I have tried on both an iPhone and android phone. I have tried resetting the Router/WAP. I have factory defaulted the speaker and reset it up with the same issues. The device is on the other side of the wall from the WAP.My router/WAP as well as the  ISP is AT&T , the network name has no spaces or special characters. My password has special characters. I have even take. The steps of assigning a static IP and when that didn’t resolve it, I even MAC filtered the device so it’s always allowed. I also adjusted the channels on both 2.4 and 5 to mitigate interference.I can set the speaker up just fine but then it vanishes the moment setup is complete. Any help would be appreciated. I remember Sonos being a pain in the

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Corry P
26 days ago
E
EFadenContributor II
asked in Speakers

Sonos One WiFi Drops Nightly

I currently have a bunch of Sonos speakers connected to a Unifi network.  All of my speakers except one work completely fine, but this one specific One drops offline nightly and requires manually unplugging it. Any suggestions?

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E
26 days ago
P
PeeWee226Contributor I
asked in Speakers

Upgrade

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.

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Mr. T
27 days ago
C
Chris122116Contributor I
posted in Speakers

Sonos Arc and Customer Service

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

1
Corry P
27 days ago
A
AudiosymbolAvid Contributor I
asked in Speakers

Updated Trueplay ?

Hi All - Has anyone noticed any improvement to Trueplay recently?   I haven’t specifically seen any software updates that refers to any changes to the process since the eras came out.. The reason I am asking is that I use both sets  of era 300s as stereo pairs in two locations and there never has been an option to execute the quick method on the software.   The only option is for the detailed process.  I can’t say if there were any the improvements after Trueplay but left the setting as they were.Recently, I decided  to redo Trueplay.  This time both options came up.. tried both but the detailed option seems to provide a subjective appreciable increase in clarity...I can on surmise that the process may have been tweaked without major fanfare..

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Corry P
27 days ago
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