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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5893 Topics
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davidhenson44Contributor I
asked in Speakers
Can’t control Playbar volume using LG OLED TV remote

Hi folks,I’ve got an LG OLED55C8PLA TV, connected a Sonos Playbar by optical cable. For years I’ve been able to adjust the volume of the TV output through the Playbar using the LG magic remote.  As of about a week ago, this has stoped working. I can adjust the volume of music through the SONOS app using the remote, and I can adjust the volume of the TV using the app, but not the TV output with the remote. I’ve replaced the remote and it hasn’t helped. I’ve tried the Remote Control Set-up in the SONOS app too. Have contacted LG and SONOS for help, but neither could fix it.It may be an LG firmware update, but I’d have thought someone else might have had the same problem and can’t see that others have. Anyone have any helpful ideas?Dave

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SkeiamContributor I
asked in Speakers
Sonos starts then stops

I have two Sonos systems at my work.1 x Sonos 5 1st gen upstairs working off the Sonos 1 app and then 2 x Play 1 speakers (second gen) downstairs working off Sonos 2 app.They are both not working correctly. They start up in the morning but then stop/drop off the network?

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craigskiVirtuoso
posted in Speakers
Unifi Network with Sonos

Just noticed the latest release of UniFi Network Application 9.2 has a few Sonos devices in the release notes, Does this means that UniFi development and/or QA have Sonos devices on their networks?Second image down, DHCP manager:https://community.ui.com/releases/UniFi-Network-Application-9-2-87/81a6a594-e925-4100-b1d7-351d2b91a7fd

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DanielGDContributor II
posted in Speakers
Still Doesn’t Work

After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.It’s all a mess and I doubt I’ll be able to resell

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DarkonIVAvid Contributor I
posted in Speakers
Yet Another-Sonos Roam Knocking / Possessed

Wife and I "gifted"  ourselves two new Sonos Roams in Dec '23, one orange, one green. Of course how little did anyone expect the Black Spring (year, and continuation for some) that Sonos would force upon us.Yesterday, her roam decided to up and experience the knocking noise all of a sudden while playing.FIX (PERMANENT?): It took about, if not over, 30 seconds of holding the power button to turn it off. Turning it back on, all seemed back to normal.  Time will tell.We were hoping that the Roams were going to be able to eventually link, wired or wireless, to build a stereo pairing for use at camp sites, picnics, and back yard hangs while relaxing with a beverage or gardening. But someone decided to torpedo the app, and the rest is history. We clearly knew the quality of device we were buying into for portability which could even be an extension of our other Sonos speakers. But the app-hot-mess and other shortcomings nearly immediately put the Roams into the buyers remorse column as soon

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WadePerryContributor II
asked in Speakers
Trade in status

I received a shipping label from the trade in program. I packaged and sent my Play 5 and it was received by Sonos 1 week ago. when should I expect to receive notification of a credit amount available to shop with?

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Mr. T
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VassilisAlexiou88Contributor I
asked in Speakers
Sonos Era 100: Problem when using it with MS Teams

Hi all,I'm not sure if this issue has been reported before — I couldn’t find anything similar after searching.I’m using a Sonos Era 100 speaker for Microsoft Teams calls on my HP EliteBook 630 G10, connected via Bluetooth.The issue arises when I answer or start a call (either incoming or outgoing). While the ringing sound plays normally, once the call is connected, there is often a delay before I can hear the other person, or sometimes I hear nothing at all, regardless of how long I wait. In those cases, I have to end the call and try again.Additionally, Teams chat notification sounds are inconsistent — they play only sometimes, almost as if the speaker is in sleep mode and doesn’t always "wake up."I’ve already tried several things, including disabling Hands-Free AG Audio, perform all the updates etc. but the problem persists.I understand the Era 100 isn’t Teams-certified, and otherwise it works great (especially for music), but since I work from home, a reliable Teams experience is es

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zb411Avid Contributor I
asked in Speakers
Sonos Move 2 on S1 Controller

Hello - is it possible to connect my Sonos Move 2 to an existing S1 system? My current system only has S1 components (all connects). I recently purchased a Move 2 but it seems as though it cannot be setup using the S1 controller and asks to use the new Sonos app. When going to the new Sonos app I cannot add it either because I cannot join my S1 system via that app. Please let me know! 

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0dayContributor I
posted in Speakers
SONOS ONE Losing a room in the SONOS windows app

Good Morning All,I have a customer who has a sonos one speaker it will randomly “lose” a room in the sonos windows app,I will have to unplug the power cable and plug it back in then the app picks up the room  the above only works for a short while eventually i will need to reset the speaker and re add it using the mobile app Could this be something to do with some kind of conflict in windows 11? 

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BirdHeezyContributor I
posted in Speakers
UI suggestion for battery powered speakers

 I've found that there isn't a lot.if battery info in the app. My speaker was at 6% and I had to go hunting for it. There's plenty of space to put the battery % here or even just display it when the speaker is  below, say, 10%. 

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controlav
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WenceSonContributor I
posted in Speakers
Sonos system randomly disappears unless on specific UniFi AP (U6 Pro) — multicast/roaming issue?

Hi all — hoping for some insights or a solid fix. I’m running a large Sonos setup (7x Sonos AMP, 1x Arc, 1x Sub Gen 3 unused currently) on a UniFi network with the following gear: UDM-SE USW Pro 24 PoE Multiple U6 Pro access points (Garage, Kitchen, Hallway, Master Bath) iOS devices with latest Sonos app  The SSID is unified (“LifeIsGood”) across all APs (2.4 + 5 GHz, same VLAN), and most of the Sonos AMPs are wired into the switch (see attached screenshot of MACs labeled SonosZP).    ❗Problem:  The Sonos app fails to find the system on my iPhone unless I am physically near the Kitchen AP. As soon as I roam to the office or other APs, the app shows: “No products found on LifeIsGood” Once I return to the Kitchen AP — it all comes back and works perfectly.    ✅ What I’ve checked so far:  Client Device Isolation = OFF Fast Roaming = OFF Multicast Enhancement = OFF (but willing to test ON) Multicast/Broadcast filtering = OFF Proxy ARP = OFF Same SSID for all APs (non-hidden) No VLAN separa

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EdwardKitContributor I
asked in Speakers
Help required with Alarm on Sonos One - plays chimes more often than selected playlist

My morning alarm has become increasing unreliable. I have a Sonos One in my bedroom. Recently, I was getting chimes more often than the music I had set up. I tried all the basics before resorting to a total rebuild. I have 14 Sonos speakers - the oldest are a pair of play:3 from 2013. I unplugged everyone. I unplugged my router and range extenders. I factory reset every speaker. Factory reset the router and range extenders. Set up the router and range extenders making sure latest firmware and keeping most default settings. Once I was happy wifi was working, I created a new Sonos account and added every speaker. All good. That was a week ago. Since then my daily wake up alarm has worked once.I have Spotify family plan and we have an unused account which is only used by Sonos for alarms. When I play directly from Spotify App the music plays. When I pick the Spotify service in the Sonos App, it plays. When I create an alarm one minute in the future and test, it works.Sonos One Hardware Ve

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Lucie2501Contributor I
posted in Speakers
ideal center to go between two sonos fives

Hi, I have two Sonos fives ( latest version) setup as a stereo pair, when attempting to watch the tv with the sound coming from the Sonos speakers, the vocals are really low in comparison to everything that’s happening in the movie…… is this because I need a dedicated center or is it something else that I’m doing wrong

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JuanpsContributor I
posted in Speakers
reparacion de una bocina

Alguien me puede ayudar a decirme donde puedo reparar una sonos five, se me cayó y ya no prende 

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Airgetlam
BigAlNYC
BigAlNYCTrending Lyricist II
asked in Speakers
1 Sonos speaker out of 6 keeps dropping out

My kitchen Sonos One SL which worked for 4 years mostly without issue, has just started losing connection to wifi while the other half of the stereo pair (another Sonos One SL) continues to play. Swapping places, changing rooms, even wired over LAN, the problem continues. At times it breaks the app and the entire room they’re in completely drops from the app. Sonos team on X (Twitter) are gracious, even DM me at all hours, but some of the call center techs are argumentative and give me bad troubleshooting advice about this issue.  BTW I also have a Sonos Ultimate immersive Set (Arc+Sub3+dual Era 300s) that play without issue on the same WiFi. Any suggestions will be greatly appreciated and welcomed. Thank you.

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Gualandi0Contributor I
asked in Speakers
Coupler era 100 avec One SL

Bonjour, à ce jour j’ai une sonos Five pour recevoir l’input du son de mon vidéo projecteur et ensuite le link avec mes One SL je vais déménager et je ne pourrais pas avoir la place pour ma Five donc je me demande si je prends une era 100 et que je mettes l’input sur celle ci, cela fonctionnerait  je pensais prendre une era 300 pour garder cet impact de son mais elle serait dans une niche donc cela créerait une réverbération beaucoup plus élevée qu’une 100 merci d’avance pour votre réponse !

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Mike1777Contributor I
asked in Speakers
Sonos One SL Error code 1066 during configuration

Hello everyone,Could someone tell me how to get rid of the error code 1066 problem during configuration Sonos One SL?There is no official support in my country (Poland)

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EmichonContributor II
asked in Speakers
Disable WiFi on multiple speakers

Has anyone been succesful in disabling the WiFi on their speakers?Most of the speakers in my system I can connect with ethernet (With the exception of a few that need to go over wireless). I want to disable the WiFi on each of the speakers that are wired. This is to prevent a SonosNet to be created, which would then force the speakers that need to be wireless to connect to this network, which I do not want as it does not work well, and I have plenty of WiFi coverage around the house using a few AP’s. A few years ago, I’m sure this worked, but it no longer seems to.After plugging the the ethernet, I go in the connection settings and I select the disable WiFi option. On my Ubiquiti wireless controller, I can see that the WiFi Sonos speakers join my wireless, but after a few minutes they disconnect. When I go check the speaker where I just disabled the WiFi, it seems to toggle itself back on (Which then creates a Sonos WiFi that any other speaker connect to).I’ve tried disabling WiFi on m

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jaqui.phinehasContributor I
posted in Speakers
Sonos Play:1 won't connect to new wifi network

Hi, I find it impossible to add my Play:1 to a new network or system. I factory reset the speaker. The setup in the app works smooth: It finds the speaker, recognizes the audio PIN, and even prompts for the wifi name and password. However after copy+pasting (!) the password it always returns the same communication error message:> Your mobile device couldn’t communicate with your Play:1. Check your network connection and try again later.I’ve been now through the millionth factory reset and setup process in the last week. I uninstalled the (new) Sonos App and restarted the phone. I restarted the router. Nothing helped. The speaker works fine if wired though. And I can setup a new system and add a Sonos One SL easily. But it’s the Play:1 that drives me crazy. It worked though before I moved and I am now wondering if the last setup was done with the old app and whether it’s a problem of the new Sonos App.Sonos App Info: 80.21.3-release+20250516.6a59431 Setup process Sonos Play:1 

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TonyM57Contributor I
asked in Speakers
era 300 x 2 placement

Hi,i have just taken delivery on ARC Ultra and two Era 300 and I’m trying to figure out where best to place these two speakers. See below pictures of my room layout,  it’s quite narrow so I’m not overly keen to move the sofa forward.i was thinking of using wall mounts and placing them in the circles showing below,  but any suggestions would be greatly appreciated.Also, is it best to get a wall mount for the ARC ?  

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mr.demkoContributor I
posted in Speakers
Sonos App - things that needs to be addressed

Hello everyone, I am pretty sure I am not the only one who is disappointed with the app that controls our beloved speakers. Personally I am super pleased with the quality of the sound, the design and the materials that were used to build the box. BUT not so much with the App. So instead of complaining, I would like to open a topic that would maybe help the Sonos App developers to find the right path. I would like to list the things that I think (from my experience) needs improvement.On iPhone App:Volume control! I have to touch 5 times at least to hit the right spot to move the scroller! And when I do the volume jumps instead of smoothly scrolls. Also the lower end of the slide is more sensitive and controls more volume than the upper end. I need a more sensitive lower end control!The vertically sliding tabs. Way too complex. I am an GUI and UI and UX designer and I personally find it difficult to manage the tabs … when they are working. I constantly adjust the EQ based on the Genre I

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KaroleContributor I
posted in Speakers
je suis déménager et mon application de fonctione plus

Je suis déménager et chalet de réseau mais mon application ne fonctionne plus

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CollinbrownContributor I
asked in Speakers
depressing user experience with Era 300

I don’t understand how products at this price range have the most maze like user experience, the era 300 is advertised as a dolby atmos speaker yet it will only play as such if connected as a pair with a beam or and arc, what’s the f point of buying it then?, even if one would argue about how they should be connected through the beam to perform atmos audio, its pairing as surround was next to imposible, so much i just returned the whole thing. I was trying to buy a product not to engage in a 4 year degree of IT. Support is more than complex to have someone to talk to, i really can’t understand how something as expensive as this has a horrible, atrocious user experience  whoever was in charge of the app should be burning in hell, in this and all universes The best part of my sonos experience was returning the products (due to amazon customer service) 

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James Crowley
asked in Speakers
Alarm not playing playlist most days

My Era 100 has for the last few weeks randomly decided to just play an alarm tone rather than the playlist it’s configured to play? Maybe one day out of last 7 it plays the playlist. I’ve tried turning the setting on and off but still no joy. It’s up to date software wise. Any suggestions? So disappointed how flaky Sonos has become vs my original experience with them years ago

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cyclic412222Contributor I
posted in Speakers
ERA100 - one (out of two) signal breakup

Arc / mini sub / L&R Era100’sOnly the RH ERA100 signal was breaking up and stopping every 20 seconds or so for 1 or 2 seconds at a time off/on/off etc.WIFI signal? Nope. switched channels. Switched access points. Strong signal.Too close to a wifi enabled coffee machine? Moved - Nope.Answer? Mixed wired / wifi across systemArc was ethernet, sub was ethernet.Switched all to WIFI - FIXED.🤷‍♂️ 

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