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laurac123456789
Contributor I
Apr 27, 2026 8:43 PM UTC
Answered

sonos drops in and out

I am unable to listen to a podcast uninterrupted by sonos dropping out--- for minutes at a time!

Device is next to my modem.

I have unpluggef / rebooted a gazillion times.

What happened?  This device is crap.

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Airgetlam
AirgetlamAnswer
Apr 28, 2026 12:05 AM UTC

How are you listening…or perhaps where is the podcast coming from? 

I’d certainly suggest a network refresh, it may help, but really depends on what issue your system is experiencing. Unplug all your Sonos devices from power, then reboot your router. All your devices should be at least 3 feet (1 meter) from your router. Wait two minutes after you’ve rebooted the router, then plug back in your Sonos devices. Wait two more minutes, then try your podcast again. If it continues to have difficulty, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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10 replies

nik9669a
Senior Virtuoso
Apr 27, 2026 8:51 PM UTC

I am unable to listen to a podcast uninterrupted by sonos dropping out--- for minutes at a time!

Device is next to my modem.

I have unpluggef / rebooted a gazillion times.

What happened?  This device is crap.


 

You seem to have already made up your mind, based on your final sentence. 
 

Do you really want help, or are you just venting?

 

Have you tried the device in a different location - if it’s too close to the router it may be experiencing all sorts of interference? There are many other suggestions this community could offer, if you want to try to resolve this?

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    laurac123456789Author
    Contributor I
    Apr 27, 2026 10:59 PM UTC

    Sure! if someone has a workable idea.

    I actually moved the device from across the apt. to next to the modem. 

    No improvement.

    And, yes, venting...-sigh-

    Translate
    Airgetlam
    AirgetlamAnswer
    Apr 28, 2026 12:05 AM UTC

    How are you listening…or perhaps where is the podcast coming from? 

    I’d certainly suggest a network refresh, it may help, but really depends on what issue your system is experiencing. Unplug all your Sonos devices from power, then reboot your router. All your devices should be at least 3 feet (1 meter) from your router. Wait two minutes after you’ve rebooted the router, then plug back in your Sonos devices. Wait two more minutes, then try your podcast again. If it continues to have difficulty, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    Translate
    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    Apr 28, 2026 1:36 AM UTC

    Too close is often bad, 3 feet is usually a safe minimum 2 feet is pushing it.

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    laurac123456789Author
    Contributor I
    Apr 28, 2026 3:20 AM UTC

    I hear you, thank you. And- it was not good when 3 meters distance from router.

    It’s al sucky.

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    Mangoe
    Lyricist III
    Apr 28, 2026 3:25 AM UTC

    Contact support, they may be able to help you. 

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    laurac123456789Author
    Contributor I
    Apr 28, 2026 6:13 PM UTC

    Welp - yes indeed, support sorted things out!  YAY!

    Thanks everyone here.

     

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      Airgetlam
      Airgetlam
      Apr 28, 2026 6:21 PM UTC

      Just out of curiosity, how did Support sort it out? What was the solution?

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      Bruce
      laurac123456789Author
      Contributor I
      Apr 28, 2026 6:24 PM UTC

      Support accessed my device remotely, I turned off then back on airplay on my ios.  After successful play, support tried other remote interruptions that didn’t happen, so ultimately, through some sort of reset via support, and instructions to me, the device is operating as promised.

       

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      106rallye
      106rallye
      Apr 28, 2026 6:38 PM UTC

      You where using AirPlay?

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