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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4895 Topics
S
ShayBelloContributor II
asked in Speakers
Unable to connect

Unable to connect message and I can't add a move 2 speaker, The other speakers are connected, It's probably something in the version update

211
Gabriel Z
14 days ago
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Raja83Contributor I
asked in Speakers
sonos era 300 warranty

I bought a Sonos era 300 from UK on May 2023. I am using the speaker in India which has suddenly run into an issue. Can I get the product replaced in India if it’s still under warranty?

232
Corry P
14 days ago
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umbrellajiveContributor I
asked in Speakers
Can I use a Bose 321 sub with a Sonos Beam Gen 2?

Hi there, I recently got the Beam gen 2 and like it very much. I have an older TV, so it connects via the optical line in. Works well and sounds good.I’m trying to figure out if there’s any way I can use my Bose 321 subwoofer with the Beam (see image of Bose AV cable). Thank you! 

181
106rallye
14 days ago
N
netswipeContributor II
posted in Speakers
feature request: Volume level on grouped speakers

Hey, I have a request: It would be nice if I could the volume buttons on grouped speakers to control the group volume and not the individual speaker volume. Thanks!

564
Corry P
14 days ago
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WazywazContributor I
asked in Speakers
connection issues

why is it i am unable to connect my devices i have 14 iproducts all app upto date no change in wifi ive rebooted wifi hard reboot all devices managed to get move connected then beam then went back on the app and another devive appeared tgat had been off for 2 days then nothing in yhe app very weird 

331
Airgetlam
15 days ago
J
JuanneContributor I
asked in Speakers
Best placement for era 300 with soundbar arc ultra and sub4

Hello everyone,i bought new soundbar arc ultra, sub4 and 2 era 300 for my living room.Now i need help to chose the best placement for the 2 era 300.I upload here the CAD of the living room:Distance between era 300 speaker is 344 cmThis is the living room:Green height: 225 cmRed height: 241,5 cmPink height (couch): 97 cmThis is my idea.It is ok to place era 300 like in this photo? Or is better to place them like this? Thank you everyone for help.

1045
Stanley_4
15 days ago
T
thomas6789Contributor I
asked in Speakers
Why is My Sonos System Not Syncing Across Multiple Rooms?

I’ve been having an issue with my Sonos system where the audio isn't syncing properly across multiple rooms. I’ve tried restarting the system, resetting the Wi-Fi, and ensuring everything is updated, but the issue persists. Has anyone else experienced this problem, and what solutions did you find? Any tips on improving the synchronization between speakers would be greatly appreciated!

402
Stanley_4
15 days ago
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Marcin-grzesContributor I
asked in Speakers
Sonos Era 300 stereo pair - sound drops over bluetooth

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers

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M
15 days ago
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M CARMENContributor I
asked in Speakers
SERVICIO TECNICO

Me gustaria saber información para la reparación de un sistema sonos One sl en España. Soy distribuidor y no tengo información al respecto.Gracias Moderator Edit: Google Translate- I would like to know information for the repair of a Sonos One SL system in Spain. I am a distributor and I have no information about it.Thank you

141
Airgetlam
15 days ago
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PointsmanContributor I
asked in Speakers
Setup/Connection Era 300 to Orange Livebox 5

Hi, are there any users in France with an Era 300 and an Orange internet acces with a Livebox 5 router? I'm trying to set up my new Era 300, but can't get the WiFi connection to work: the initial connection to the Sonos app on my Android GSM works fine, but when I enter the WiFi password,  the system can't connect. I've tried all possible router reconfigurations, incl.separate 2.4 and 5 GHz SSIDs, with and without WPA security keys/passwords, but nothing works.Grateful for any solutions or useful hints. Thanks!

273
Corry P
15 days ago
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niclas_jonssonContributor I
asked in Speakers
Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify  but works fine with Tidal and radio stations. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. I have no network problems. Please fix this Sonos! 

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Jamie A
15 days ago
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Rudy A-TraxxTrending Lyricist I
asked in Speakers
The current orientation of your Era 300 is not supported

Brand new joke from Sonos ?  In the app recent update, this alert appears even though my surround Eras 300 are installed as mentionned in the manual when upside down.  And seemed ok in the regretted Sonos 2 App.  is it something new to upset us a little bit more ?   

2367
Corry P
15 days ago
G
genebaquetContributor I
asked in Speakers
Era 100 Unsupported Orientation

I just noticed that my Sonos app says that my Era 100 surrounds are in an unsupported orientation with no further instructions. They are inverted and mounted near the ceiling.  Seem to work fine.  Is this a known issue?

1212
Corry P
15 days ago
R
R007Contributor I
posted in Speakers
house with concrete walls, what mesh system works better or what to do?

I'm moving to Mexico in the Baja area. building a house that has 3 separate buildings. All walls are concrete. what kind of mesh system will you recommend so I dont have any lag on my music?

323
AjTrek1
16 days ago
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nfloresContributor I
asked in Speakers
Password error Sonos Play 5

I'm trying to connect the Sonos app (version 2.0) to set up a used Sonos Play:5, but I keep getting a Wi-Fi password error. I even created a new SSID without a password, but the same error appears. I also tried using my mobile hotspot with a simple password and even without one, but I still get the error message:"We couldn’t connect to [Wi-Fi network]. Make sure you’re using the right Wi-Fi and password, then try again."Any suggestions?

251
Stanley_4
16 days ago
A
AkeithContributor I
asked in Speakers
Sonos No Product Found

I just had to reset my router, and now none of my Sonos products in my entire house are connected. In The Sonos App it asks me to update my network settings. I go through the prompts and click the first product that’s found (one of my Arcs). But it says it cannot connect as “there was a problem”. The amount of times this happens is ridiculous for such an expensive product. I would say my system works flawlessly only about 25% of the time. I’ve had nothing but headaches!! Someone, please help to get my system up, and reliable for once and for all! Thanks.

453
Stanley_4
16 days ago
P
PGrunContributor I
asked in Speakers
Surround speakers, NON-surround source

I learned today that when driven by a TV and watching a non-surround source, I cannot control the gain on the surround speakers.It seems to me that when watching TV, say a music video, that the surround speakers should be carrying the normal stereo left and right signals, and I should be able to control the gain on those speakers.For example, listening to a music video, I should be able to treat the Beam soundbar and the two surround speakers as four stereo speakers -two left and two right.Anybody else?

111
Sotiris C.
16 days ago
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tonyyuleContributor I
asked in Speakers
play 1 doesn't show up in app once connected

As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. Does anyone have any ideas? 

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UKMedia
16 days ago
C
CoreyRContributor I
asked in Speakers
new wifi router

I have a new WiFi router and cannot connect my speakers to it

601
Ken_Griffiths
17 days ago
toyboy
toyboyChromatic Producer II
asked in Speakers
My Roam speaker sees to charge in intervals

In my phone app the battery shows for the Roam as charging and a few minutes later the charging indicator is gone. Is this normal? I’m using the base charger for the Roam.

182
toyboy
17 days ago
M
MauriceBuckleyContributor I
asked in Speakers
new wifi router

Changed WiFi provider and can’t get my Sonus devices connected. 

691
jgatie
17 days ago
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kiki59Contributor I
asked in Speakers
How to connect my Era 300 both surround AND bluetooth (or jack line)

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

1139
D
17 days ago
D
delphisContributor I
asked in Speakers
Sonos 5 to LG TV please help!

please help :( i can't connect my sonos 5 speaker to my lg tv.  i think the sonos 5 has bluetooth, but the tv doesn't detect it when the light is flashing blue and white.  the speaker chimes when it's flashing amber, not blue and white, but the tv doesn't detect it at all, no matter what that light is doing.  the input jack on the speaker looks like a sort of dummy ethernet port, not an HDMI or an audio jack, and i can't see any other input jacks.  no instructions came with the speaker, of course :(  help!  i'm in my fifties, so, you know.  thank you!

301
Airgetlam
17 days ago
K
KT27Contributor I
asked in Speakers
Era 100s with Sub Mini

I currently have two Era 100s working in stereo for listening to music. I am happy with the overall sound but considering adding a sub mini. Will the sub mini make a noticeable difference?  If anyone has done this upgrade was it worth the expense?

612
K
17 days ago
C
ChrisMVSContributor I
asked in Speakers
Era 100 Issue

Hi, Installation of 2x Era 100 speakers -On setup, they appear one by one, exactly as they should do. They take a couple of minutes to join the Wi-Fi, and then they disappear.We’ve factory reset a couple of times and tried with different login accounts (4 in total) as we were getting this message “To manage these settings, sign out and sign back in as the owner of this system.” but I created the System, how am I not the owner? Firewall ports have been opened as per Sonos advice online.Can play over Airplay via Spotify, but it’s like they don’t exist when trying to access through the Sonos app.Any input would be appreciated, thanks.

643
Ken_Griffiths
17 days ago
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