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Question

radio drops out

  • May 2, 2026
  • 5 replies
  • 21 views

Why do my Sonos One speakers drop out regularly when playing bbc radio

 

5 replies

Stanley_4
  • Grand Maestro
  • May 2, 2026

Only BBC Radio? All other sources are good?


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  • Prodigy I
  • May 2, 2026

I have noticed this over the last few days too, maybe a week +/-. Noticed BBC and, less often, Sonos Radio (Chill Beats). Have not noticed the dropouts streaming my local library, Audible or Bandcamp. When dropout happens streams restart after seconds. 

Heard on an Era100 stereo pair and Move (g1) but not so constant as to be really annoying, just annoying 🤓


  • Author
  • Contributor I
  • May 2, 2026

Thank you Stanley

99% of the time it's BBC listening via BBC sounds. 

 


Stanley_4
  • Grand Maestro
  • May 2, 2026

Since it seems to be mostly the one source, wait for the issue and quickly (under 10 minutes max) capture a diagnostic and ask Sonos support to look at the internal diagnostic data for the problem. We users can't see the diagnostic data. 

If it was common to all sources it would be more likely to be a local issue.


  • Author
  • Contributor I
  • May 2, 2026

Yes I will do that Stanley, thanks for the suggestion I will let you know how I get on