Why do my Sonos One speakers drop out regularly when playing bbc radio
Answered
radio drops out
Best answer by Stanley_4
Since it seems to be mostly the one source, wait for the issue and quickly (under 10 minutes max) capture a diagnostic and ask Sonos support to look at the internal diagnostic data for the problem. We users can't see the diagnostic data.
If it was common to all sources it would be more likely to be a local issue.
Only BBC Radio? All other sources are good?
I have noticed this over the last few days too, maybe a week +/-. Noticed BBC and, less often, Sonos Radio (Chill Beats). Have not noticed the dropouts streaming my local library, Audible or Bandcamp. When dropout happens streams restart after seconds.
Heard on an Era100 stereo pair and Move (g1) but not so constant as to be really annoying, just annoying 🤓
Since it seems to be mostly the one source, wait for the issue and quickly (under 10 minutes max) capture a diagnostic and ask Sonos support to look at the internal diagnostic data for the problem. We users can't see the diagnostic data.
If it was common to all sources it would be more likely to be a local issue.
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