radio drops out

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Why do my Sonos One speakers drop out regularly when playing bbc radio

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Stanley_4Answer

Grand Maestro

Since it seems to be mostly the one source, wait for the issue and quickly (under 10 minutes max) capture a diagnostic and ask Sonos support to look at the internal diagnostic data for the problem. We users can't see the diagnostic data.

If it was common to all sources it would be more likely to be a local issue.

Stanley_4

Grand Maestro

Only BBC Radio? All other sources are good?

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A

Anonymous

I have noticed this over the last few days too, maybe a week +/-. Noticed BBC and, less often, Sonos Radio (Chill Beats). Have not noticed the dropouts streaming my local library, Audible or Bandcamp. When dropout happens streams restart after seconds.

Heard on an Era100 stereo pair and Move (g1) but not so constant as to be really annoying, just annoying 🤓

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dunpatrollingAuthor

Contributor I

Thank you Stanley

99% of the time it's BBC listening via BBC sounds.

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Stanley_4Answer

Grand Maestro

Since it seems to be mostly the one source, wait for the issue and quickly (under 10 minutes max) capture a diagnostic and ask Sonos support to look at the internal diagnostic data for the problem. We users can't see the diagnostic data.

If it was common to all sources it would be more likely to be a local issue.

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dunpatrollingAuthor

Contributor I

Yes I will do that Stanley, thanks for the suggestion I will let you know how I get on

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