Speakers

I have a Play:1 that won’t connect via WiFi after it was unplugged for some timeI’m using an Orbi WiFi system that’s outputting both 2.4 & 5Ghz. I have one other Play:1 and 2 x Play:5 speakers and they all connect fine to the same network. If I plug the speaker into the Orbi base unit via ethernet, it works fine. As soon as I disconnect ethernet and try to connect via WiFi, it doesn’t detect the network. It recently updated its software when connected via ethernet. This speaker was connected to the same WiFi network OK a few weeks ago but now it won’t connect. I’ve done the factory reset and checked everything. The speaker gets recognised by SONOS and connects fine (with the chime etc) but at the point where its trying to connect to the WiFi network, it says it can’t find it. I located the speaker right next to the Orbi base unit. Still no joy. As soon as I connect it via ethernet to the same base unit, its fine Please help...this is driving me nuts! 

Hi there, I have 2 play1, 1 playbar and 1 play 5 in my house. and last week I moved to another house so another internet connection. I configured my playbar and one of my play 1 but I couldnt connect my second play 1. When i tried with ethernet cable it works. but when i try with wifi it stopped to play.Realy i m tired of it. Help mee! :)

Help. I’m in an everlasting un-upgradable loop... I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove  - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works. I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and DockOnly the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.

Hello Sonos, I have a problem i can’t figure out, it started not long ago.we have a play 5, in our living room, sonos one sl, in our kitchen, and a play 1, on our first floor.  When We play music, and have them all 3 playing, then the play 5, drops out - if i disconnect play 1, then there is no problems.if play 5 is running, then i cant get play 1 to work.  diagnostic report : 1249672719 kind regards Lars Renner

I am trying to add a second sub to my currentPlay:5 + sub setup. In settings->system->room there is no option to add a second sub. I also try to assign the sub to the room, but it says ‘a compatible sonos speaker is required …’ anybody achieved second sub wirh play:5?

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on? 

I have two Play:3 speakers that keep dropping from the system after I "upgraded" to the S2 app. The Sonos One I have seems to stay connected. I'm able to get the system to recognize the Play:3 speakers by unplugging them and rebooting the router, but they keep disappearing. As of right now, they are not available on my S2 app, but I can access both of them through the Alexa app and they do play music. So, I don't think it's a connectivity issue. I'd prefer to be able to go through the Sonos app as I can't group the players in the Alexa app. Any advice??

My Sonos equipment has been working fine for many years.  Over the last several weeks, I have intermittently not been able to play music in my living room (2 Play5 paired speakers), but the rest of my Sonos equipment is working fine.  If I rebooted my wifi, the living room would typically work again...possibly for a day or two or perhaps just hours.  Now the living room will not play, even after rebooting wifi. What I have discovered is that if I group the living room with a room that is already playing, the living room will also play.  If I ungroup, then the living room will stop playing.

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

 I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

I have a Sonos in office, and there are several in wall speakers where 2 of them is not working. What is a possible issue ? How to solve ? Please provide A2Z guide, such as I do not know where is set up and related things.

So here’s a head scratcher I would appreciate some advice on. I was moving one of my old surround Play:1’s to do some cleaning and accidentally dropped it. Luckily, it landed flat base down on the rubber feet and it was quite a thud but structurally, it seems to be fine and it still plays.Now when it’s being used at normal levels, it’s fine but the woofer starts creating an audible speaker buzz when playing back at certain low frequencies and volumes (above 30%).Confusing more still is the fact that as it’s playing , I can feel a fair amount of air pressure from the driver being forced out of the ethernet port at the back as it’s playing (?!?!). I’ve checked my other Play:1’s and they nothing of the sort. What’s interesting is that when I “plug” the Ethernet port with my thumb and try to create a seal, naturally the air escaping is reduced but then the buzzing from the speaker on the lows and loud reduces as well (as far as my thumb prevents air from escaping). When I remove my thumb,

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

I had a  play 5 1st gen and a beam 1st/2nd gen working off the app 1. Been bought a roam which has to work off app 2. Thought it would be simple to set up but no!!! Was told I would have to delete both off app 1, set up the roam on app 2 then go back an re set up the beam and 5 on app 1 as I want those paired together. Cannot do this. Any help appreciated 

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system. S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system. S1 iOS app is v11.2.5S2 iOS app is v12.2.7both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it. My other Sonos play3 and One working fine with S2. 

Hi there- I have a stereo pair with sub that suddenly stopped working with my turntable. It seems to work fine still when using streaming services.My setup is TT>preamp>port with a boost. The sub and left speaker of the pair are working but not the right. I’ve unpaired, and the music plays through each speaker individually, and repaired but the issue persists when paired. Unplugged the cables from TT, preamp, and port and replugged to make sure the connections are solid. Again everything else seems to be working fine with streaming and fine individually, it’s just the pair with TT that has suddenly stopped. Thoughts? Thanks!

My current set up is using S2 iPhone appOne Play 3 Play 5 (2nd Gen) Playbar & SubI have these running on 1 account however I also have on the same Wi-fi network aPlay 5 (1st Gen) running on a separate account on a different iPhone S1 appMy issue is that the S1 app keeps wanting to update to S2 which then means it disconnects from the Play 5 (1st Gen), its driving me mad and I keep having to reset the app and reinstall.I thought would it work if I got a Sonos Boost and ran the S2 compatible products on the separate network.ANY IDEAS HOW TO RESOLVE MY ISSUES ????

Hi there :) my Play:1 has been fine playing wirelessly for ages then suddenly disappeared from the app. I have followed all the reconnection app advice and have even reset the Sonos and deleted and reloaded the app. I can get it to work wired but as soon as I remove the Ethernet cable the app can’t fine it. When I do the trusted network it says that the Wi-fi password is accepted and all is fine - then when I remove the wire it disappears? any help would be greatly appreciated. Thanks. 

I already had:2 Connects (S1)1 Bridge - probably unnecessary?Play 5Play 1Happy enough with this set-up but for a big birthday, I was gifted a Move. Added the move and later in the day it transpired that the Play1 is now incompatible.No, I don’t want to trash and upgrade and why run a split system? I see no read benefits of S2Although music does come out of the Play 1, to say the least it has random control and I suspect it got updated to S2 and now stands alone so do I need to factory re-set it and re-add to my Sonos App? By the way, I mostly use an Android control app called Macronos because I found it added functions that Sonos didn’t bother with such as proper control of which devices fire up and at what volume when I create alarms and the ability to have home page short cuts such as Stop all and downstairs play Virgin Radio. It has served me well in the absence of a standalone controller which I would have liked in addition because I don’t want life dependency on my mobile phone! M

SONOS installationFIRST HOME BELGIUMBathroom                1 x play 1Gardenroom2x play31 x subLiving room1 x sub,1 x Playbar, connect via cable met TVMy personal music on 1 x NAS (LaCie) in the living room, connected by cable with rooter in living roomSONOS BridgeAddition routerGarageFirst rooterSONOS usageradio via Tunln (internet radio)music via de NAS La-CieSONSOS 1 en SONOS 2 controllers installed on:Portable WINDOWS 102 x IPhone’s 81 x iPathChanged situation since the system no longer worksAdditional “new” router in living room. The distance between the new addition router and      the farthest SONOS PLAY 3’er is max 10 meters         SONOS Bridge, not working any more (control light not burning)Current situation, problems and questionsOnly SONOS 1 PLAY’er is operationalWith  SONOS 2 controller on Portable W,  iPhone’s and iPhat1Only music via TunlnQuestions1)Do I need a SONOS “bridge” ? (2 x SONOS 3 players)                2)A “reset” of all the SONOS players is necessary ?     

Hola, Mi SONOS Play 5 (Gen 1) no se enciende cuando lo conecto a la corriente eléctrica. Se que no se trata del cable porque el cable si funciona en otro SONOS que tengo. Es un problema del Altavoz.He probado pulsar a la vez los botones Mute y Vol+ y tampoco se enciende.¿Que le ocurre? ¿Que solución tiene?Gracias. Mod edit: Added English translation as this is an English language forum:Hello,My SONOS Play 5 (Gen 1) does not turn on when I connect it to the electrical current. I know it's not about the cable because the cable does work on another SONOS that I have. It's a Speaker problem.I've tried pressing the Mute and Vol + buttons at the same time and it doesn't turn on either.What happens to him? What solution do you have?Thanks.

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

streaming Deezer using Sonos app on iPad mini. the system is a connect, playbase, and 2 x play 3s. Today the signal to the play 3s has been unstable. Not had a wifi signal problem for sometime. So not sure why system started to play up today.  I have already diagnostic: 2018509983.Any suggestions?

I have a Sonos 5 generation one that I have used with no problem. I bought the new roam and my Sonos app now finds the roam and plays music just fine but the 5 will not connect at all and says it cant be found. My husband is able to play music through the 5, but he didnt add the roam. Thanks

We can no longer connect and group our Play:1, Play:3 and Play:5 systems. It seems really odd that it coincided with me buying the Sonos Roam, which I have to say has been massively difficult to set up and we are also encountering continuing problems with that so I’m likely to send it back. The main problem however, is the fact that my original systems no longer working and nor can I connect to them despite downloading the suggested apps from Sonos. Meaning that I’ve an expensive set up that I can no longer use. Any ideas? Thank you very much.