Speakers

Sonos Radio and music library plays on Sonos One stereo pair but not youtube premium. In fact, youtube videos won’t even play when Airplay is connected. It’s not youtube music; youtube premium. Is there some reason for this? 

Hello, I’ve been suffering from unstable connection to my two Play:1 and beam. They keep disconnecting and suffering from high ping and packet loss while streaming music. This happened as well on another router that I had before, the only solution I found was connecting the sonos beam to ethernet and the play:1 to sonosNet. Now this solution is no longer possible so I’m looking for a fix. Troubleshooting I have found it is a problem with the sonos devices. If they are not connected the network functions as expected. Logs sent: 276719397Extra info: 3 different rooms set up, the problem aggravates when joining two or more rooms together. Other non-sonos devices don’t suffer from packet loss. The connection is strong, so it’s not physical interference either. Thanks,Kind regards

As the subject says: Having a party at a venue hall and I'd like to my Sonos speakers and my friends speakers at the new location (all speakers are on S2 app btw)Is it as simple as connecting each of our phones to the venue Wi-Fi network and then updating Wi-Fi in the Sonos App? (Or will we need to do a factory reset for each speaker)Will we be able to combine both speaker sets together even though they’re tied to different accounts?My research says it should be possible but trying to understand better so I can avoid pitfalls.

I’m using Era 100 with an iPhone pro max 11 and with a laptop with a Windows OS, and i’m using YouTube to listen to songs through a bluetooth connection, every few seconds there is a disconnection of about a second and then the song comes back, this is a process that repeats itself regularly.In addition, it also happens to me when listening to a video through the browser, not necessarily on YouTube.

Hi,I have set up 3 different speakers (2 One SL and 1 Era 100) and would like to play Radio from Sonos app.I see that it doesnt play when I am not in the same Wifi my mobile and speakers.Is this the way ? Or is something else?

I don't know what happened, but suddenly I can barely hear the sound coming from my speakers. Until recently, I could perfectly hear the sound with my volume set around level 20. Now, I have to set the volume level set to 70+ to get the same quality. No, no hearing issues (past or present)...and it's not the "Loudness" nor "Night" options. Has this happened to anyone else?  Grim

Hi. I‘m about to buy a Sonos Five and record player. I have a trusty Play3 that’s regularly used. Once I get the Five I’m not sure what to do with the Play3 other than use it in another room.Can the Play3 be used as part of the record player/Five system or is that pointless?ThanksAlan

Dear all,I have a Sonos system composed by a Sonos One, an One SL and a Roam.Since a couple of weeks I’m not able to use the system anymore.I run the app from my smartphone (Samsung S21) and everything is fine, but after a couple of minutes the system disapper from the app and I cannot control it anymore.I’ve tried to reset all the Sonos device, but the issue remain.I’ve also tried with other smartphones, but the issue is still there. I gave to Sonos app all the needed authorisations.I’ve tried to play from the Sonos app installed in the PC (Windows 11) and it works fine.Please can you help me?It’s really a pity I cannot use the system during Christmas time… Thank you, Bye. 

I paired 2 Sonos Era 300 with my Sonos Arc. The Arc now randomly and frequently turns my sound down from anywhere between 15 to 10. If I unplug the Era 300s, my volume works fine with Arc. Any suggestions?

Hi,We recently moved house and Virgin thus gave us a new router (Welcome to Virgin New Customer, after 6 years, gah) - now i cannot connect my Sonos.“System” is greyed out so i can’t do anything there and I have tried using an ethernet cable. Even when i had my Sonos on a previous wifi setup it was awful, could not find my music, could not control using spotify, etc, etc, the free Bluetooth speaker i got with work is infinitely preferable and that sounds like a  tin can.I have reset the Sonos to factory settings. I click on “Unable to Connect to Sonos, Let’s fix it”“Did you change your router...Yes”“Do you want to add to a trusted network… Yes”“Make sure your products are powered on” (FFS)“Sonos not found. Make sure you’ve done all the obvious things and then try this infuriating loop again, you’ve got nothing better to do after-all”  

Hello, I was using two wifi networks (at home and in the office). In general they were configured the same way (even wifi name and password were the same). In each places I had my Sonos products configured (three speakers at home and one Play:1 in the office; all products are older ones and I use Sonos S1 to connect to them). Few months ago I closed the office, packed my Play:1 and left it aside in the basement. Today decided to power up that Play:1 at home - I’ve plugged it to the power, Sonos S1 app discovered the new product (which had been actually configured) and claimed it needs to be updated to the newest firmware. However, during the update I received the “Update problem” information; I was trying several times but with no luck. Then, I decided to reset the Play:1 (by unplugging from the power and pressing the play/pause button during the start). The led first started to blink orange, then green. So I started the configuration hoping to add this product to my network from the s

J'ai changé ma.wifi et je n'arrive pas à faire les modifications dans sonosDans paramètres je ne peux pas rentrer ni dans système ni dans réseau Merci 

Its been weird, the sonos sub makes plopping “Blop” sounds in standby mode. Sounds like bubbels. What could this issue be.updated firmware nothing is streaming system is in standby modeSeems like its emptying a capacitor, or someting.Tried everything problem remains 

This seems kind of dumb and I would never consider this setup with anything other than Sonos.  Small room setting one on top of sub.  This spot seems the best place but speaker on top of sub just seems wrong

Hola,Tengo dos altavoces One en par estéreo y he comprado un Era 300.¿es posible emparejarlos los tres? o en su defecto ¿que en los tres se escuche la misma música en el momento de la reproducción?Gracias Diego 

Hey everyone,I recently purchased two ERA 100s, one for my bar and the other for my kitchen. However, I've been having some issues with them disappearing from the systems in the app. This has happened twice now, and it's quite frustrating given the price I paid for them. I can still use them through Alexa commands, but it's not ideal.I've already had to reconnect them twice, and I'm wondering if anyone else has experienced this issue with the ERA 100s. For context, I have an ARC and Beam Gem and a Sub 3, all of which have been working perfectly fine.Has anyone else encountered this issue or knows of a potential fix? I'm hoping to get this resolved soon so that I can fully enjoy my new purchases.Thanks in advance for any help or advice you can offer!

Hello all, Greetings’’ Want to do Multipule setups at an Sonos Event, but don't have internet excess , so what should I do ? Setup 1 TV + Arc + Sub + 2 Sonos Five Setup 2 In Celling Speaker - 2 Pairs , Outdoors Speakers - 2 Pairs , In Wall Speakers - 2 Pairs + Sonos Amp 2nos.Setup 3TV + Beam + Mini Sub + One SL on rear Wall My Questions are : What should I do to configure all my products ? is to through Some WIFI dongal ? and if yes is it advisable to do so.  There will be lot of disturbance and interference in terms of other brands and others wifi signal or network.  So what should i do to play all my Sonos products seamlessly when it comes to streaming from your iPad or any phone.  Do I have to do any cable setup ?    Please suggest some easy solution or setup, so that we can run the show.  

Hi there!  I just bought a pair of eras 300, an arc and a sub gen 3. I was wondering: What is their maximum bit depth and sample rate?? i asume that 24 bit for depth, but what about max sample rate? does anyone know? couldn’t find that technical info anywhere. Cheers!

Hello everybody,I bought 4 One SL speakers at once. And I installed the latest version of the Sonos app.all speakers have been paired with the app, and they all have had the latest S2 update.unfortunately there is a troubleshooting or a bug, because I am unable to have all 4 of the speakers together in the app.  Some more info on my situation: they all are connected over WiFi on the same network.I tried also linking them all over the wired network.  I see the 4 speakers on my “airplay” mode, like for example if I want to listen to Spotify, I have all 4 of them in the list. And they play all 4 the Spotify music. But unfortunately not all at one.if I ask Spotify to play more than one speaker at the same time, I neer to select the option of opening a room with the S1 Sonos app. Seems to be the standard Spotify respons.so when I delete an re-instal the Sonos app, I can click on the infinity button to pair/link and it works properly. For a 4 of them this works.but if I ask to add another sp

Hi… bought record player and Sonia move for daughters room. The device keeps connecting to another speaker built in device upstairs. Unless other device is turned off we can’t get record player to pair to device in daughters room next to Sonos move. Built in device upstairs has to have power turned off which requires a ladder and broom to reach power. Very annoying… any tips please 

I have a Sonos Arc/Sub 3/One SL system and they all came with EU power plugs. However here in Cyprus we have Type G power sockets (same as in UK). I would like to use power adaptors to connect, what ampere rating should I look for? Cyprus operates on a 230V supply voltage and 50Hz.

Can anybody list any viable option to connect the beam gen 2 to a ps5 and monitor combo without earc because monitors do not have it.  I know vroom sells a 500 dollar audio extractor but there has to be another way?And how about using a usb c Bluetooth rtx adapter with apt x?  Would that allow the era 100 and 300 to connect to ps5?  Can anyone confirm this?Thank you for your replies

Since the Five has got an Aux in, can use a Bluetooth adopter through the line in to play it by Bluetooth?

Trying to install (2) One SL and (3) Roam speakers in a new office (stand alone building). The Sonos App locates all 5 speakers, and with each speaker it gives me a message saying that my phone is on a different network and to finish the setup in the systems tab. I have contacted Sonos support, sent multiple diagnostic reports, factory reset all speakers, the app, plugged speakers directly into the router and contacted the network provider that provides support for my wifi. I turned off the 5g to force everything onto 2.4. I tried a different phone and bought a new tablet. The Sonos App will not hook to any speakers. I have all Andriod products. From what I have read this seems to be a common problem with Sonos. Has anyone found a fix or work around? 

Hi community.I bought a new era300, and would like to upgrade the compatible devices (playbar and play 1) from my existing S1 wired setup, to a wireless S2 network.(I have other devices I understand are only compatible with S1 - 2x connect bridges and Gen 1 play 5 - but I’ll worry about them later!)I have successfully switched to wireless, and I see my playbar and play1 are WM1.But upgrading the OS to S2 has me beat! The error msg is 1101, and trying all the troubleshooting (rebooting router and devices, moving close to the router etc) doesn’t help.The device status is ‘incompatible’, and clicking into these the message suggests “an Ethernet cable connected to your router is required to allow wifi to be disabled”. I have tried connecting the device to the router via Ethernet … but that doesn’t work (and kinda doesn’t make sense, given I understand the system to be now wireless, correctly connected to my wifi, with the device system setting as WM1… wireless.)So I’m stuck at not being ab