Speakers

I have an Era 100 speaker with a turntable connected via line in.  I group the era 100 with a Play1 and the records play through both speakers as expected (and sounds great).  Shortly after one side of the record ends, the 2 speakers become ungrouped.  This happens every time.   So, when I go to flip the record, I also have to re-group the 2 speakers again.  It is quite annoying :(

I just set up my new era 300 and tried to run quick tuning. I received an error that stated that it was not supported on my iPad Pro 12.9” 6th gen.I wanted to do a quick tuning which uses the microphone on the era 300 but there’s no way to initiate it. Has anyone else had this problem and have a possible resolution?

I have a few speakers grouped and only some are playing. The troubling issue is the controller looks as if all are playing but many - including part of a sub/era 100 pair - have no audio. I have stopped and restarted playback with no luck. This occurs while playing a station from Amazon Music (basic access w/Prime membership) and on a Sonos Era 100 + Sub, a Move 1, a Roam 1, a Play:3 and Symphonisk picture frame speakers all grouped. Diagnostics no. 1636438787

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

Hi, I have two Ones in a stereo pair in one room and two Symfonisk speakers in a stereo pair in another room.I am choosing playing all as a group.When the music starts, only the right One plays. Then after a few seconds the left One joins in.Then a few seconds after that, only the right Symfonisk joins in and then after another few seconds, the left joins in.Any advice so they'll all play at once from the beginning? Thanks vm.

Hi -I want to set up a pair of Era 300s or Fives at one end of a long room, set up as a stereo pair, specifically for music, while retaining a Beam 2, two Ones and a Sub (Gen 3) at the opposite end of the same room, for home theatre.I'd like to use the home theatre Sub with the audio setup, to augment the bottom end, especially if I opt for the Era 300s.Will the physical position of the Sub (around 20 feet away from the proposed music area) work effectively from an audio perspective? I'd buy another Sub in an ideal world but that's currently a non-starter!Finally, will I be able to easily switch the Sub between the two systems, or will it involve having to bond the Sub to the the individual systems, every time I use them? Not ideal.  

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

Hi SONOS R&D,I didn’t understand why minimum music was so loud lately until I got to this forum and read what the actual problem seems to be. What I ‘d like to say about that is. Just fix it. Speakers simply get useless at the moment since that minimum is so loud. 

I have a Sonos connect amp with two KRK Rockit speakers connected to it.  Can I pair or add any additional Sonos One speakers with the Sonos connect amp?  I’m not referring to grouping them but rather more like a pairing.-Thanks

Hi, My Play:5 keeps getting the error message ‘Unable to connect to "Living Room”’.  I have:Restarted all devices and tried to AirPlay again Switched-off Bluetooth and tried with BT on Turned off Cellular Data on iPhone but same on non-cellular iPad  I am not connected to any Bluetooth devices  I am connected to the same WiFi Reset my network settings on my iDevices Reset Network Settings Disabled ‘Private Address’ in the iOS Network connection  Disabled WiFi calling I am on latest iOS, Sonos app and speaker firmware/software Tried both hard wire (CAT 5) and Wi-Fi  Rebooted the router and all Sonos speakers Disabled VPN software on the sending deviceI have even reset the Play:5 to factory settings and reinstalled on system which does work and I can use AirPlay for a day or two then back to ‘Unable to connect to "Living Room”’.I can AirPlay to Apple HomePod no problem. I can use Spotify connect to Play:5 no problem. My submitted diagnostic confirmation number is 1692353740.Any help grat

I have bought  New speakers and Updated to S2. One of the speakers is now deemed in compatibleand it blocks updates. Also I can’t disconnect it since my original app now immediately transfer me to S2

I had the Era100 and the Move grouped and now I don’t have that option. Did something change?

So,As described in the topic field, I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300’s for a general music listening set-up.I know how good the Sonos Five is, and I’m very tempted to go down that route but I also I like the idea of additional connectivity of the Era 300 but I do want to ensure that the Sub is going to make up for the perceived lack of bottom-end on the Era 300 - that is the clincher for me.I’m also interested in the spatial audio aspect of the Era 300, and have the space to position them in my Victorian semi to benefit from the wider soundstage but spatial is not a dealbreaker for me right now. I listen to jazz, funk, alt-rock and classical in the main and - important note here - intend eventually running a turntable/hifi-separates system through the proposed set-up - not decided what route to take on that yet but it will definitely happen.I’m after a rich, and engaging sound - it’s not about volume; adding the Sub to my Beam 2/O

Please don’t tell me I purchased Sonos Ones (set up as a stereo pair) to play music (purchased from iTunes) on my phone only to find out they won’t! Don’t know why this is so difficult. Connects fine with Sonos Move but I can’t figure out why songs won’t play on Sonos Ones. 

Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ? 

Is it possible to connect 1 Move2 with 1 Era100 (the new Internal-External Kit), to do a stereo pair?

So it’s an odd scenario. I’ve got my Sonos One SL in the kitchen on volume 30. It sounds a little low to me, but as soon as I connected it to my Living Room (LR) Play 1 speaker (even if that LR speaker volume is at 0), the volume in the kitchen is significantly louder, even though it remains at 30 level on the controller? It’s almost as if the volume was incorrect to begin with until I then connected it to another.Any ideas why?

The issue: I have been an extensive SONOS user for many many years (UK based) and used to get my BBC Radio service via the TuneIN service. It always worked fine. Recently the “old” TuneIN service became unsupported and the new service no longer has the BBC national radio stations (even with subscription). So I tried to use the SONOS radio app and whilst I can find BBC Radio 2, for example, it will not play. I now understand that due to licensing issues, the only way to get BBC national radio stations in the UK is via the BBC Sounds service. So I installed that and indeed can access the radio stations. BUT, the audio level on all of these stations is at such a low level compared to all other sources that it is almost inaudible. If I switch from my Apple Music service to the BBC radio station I have to increase the volume from 25% to 100% on the speakers and even then it can only just be heard, totally unacceptable and unusable in reality.When I use the BBC sounds app on iPadOS or on Sky

More of my Play 5 speakers have lost their wireless capability. After about two years the first Play 5 speaker lost its wireless capability and we had to purchase a power line extender to make it work. Now after another two years the other two Play 5 speakers in a different room have now lost their wireless capability and I will have to purchase two more powerline extenders and a hub so I don’t run out of Ethernet ports. Whilst Sonos sounds great the quality of the wireless components inside these very expensive speakers is obviously of a poor quality and not something we expect when paying top dollar for good speakers. So to all out there considering buying Sonos just take tis into consideration. Other than that the sound is unbeatable when operating properly.

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

I have a Sonos 1 and I am pretty happy with it.  I just bought a used 3 and I can't get it to connect my system.  I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help. 

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

Are the Era 100 and the Sonos Move speakers capable of handling Dolby Atmos content?