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Answered

Line-in playback issue: only works intermittently

  • October 2, 2023
  • 7 replies
  • 119 views

Quick vent- deeply regret purchasing Sonos products. Vent over

I have a cd player connected to my Sonos Five. Sometimes playing a cd will work fine with my Sonos five. Other times, I have to select the play line-in option, and it works. Recently, I will play a cd, no audio from the five, followed by selecting line in on the app and still no audio. The strange thing is, if I wait a while (more than thirty minutes), everything then works fine. 

Things I have confirmed- everything is plugged in and all cables are connected. I have also confirmed the line-in is connected on the app. I have also confirmed the source level is on level 2 (after having tried other settings, as well). I have autoplay turned on. f

This problem occurs with both my turn table and cd player. Streaming works fine. 

Best answer by Stanley_4

Wait for it to happen again and send Sonos a diagnostic, call them to discuss it. They can see system internals hidden from users.

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7 replies

Stanley_4
  • Lead Maestro
  • Answer
  • October 2, 2023

Wait for it to happen again and send Sonos a diagnostic, call them to discuss it. They can see system internals hidden from users.


buzz
  • October 3, 2023

This suggests a network issue. Describe your network, include model numbers.


controlav
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  • Lead Maestro
  • October 3, 2023

Line-in can randomly pause itself when it gets no signal for a while and it is super annoying - check the app and make sure it is in Play mode and not Stopped for your line-in.


  • Author
  • Contributor I
  • October 4, 2023

This suggests a network issue. Describe your network, include model numbers.

Not a network issue 


  • Author
  • Contributor I
  • October 4, 2023

Line-in can randomly pause itself when it gets no signal for a while and it is super annoying - check the app and make sure it is in Play mode and not Stopped for your line-in.

I’ve confirmed it’s in play mode 


buzz
  • October 4, 2023

Work with SONOS support.


106rallye
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  • October 4, 2023

This suggests a network issue. Describe your network, include model numbers.

Not a network issue 

Why do you rule this out?