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Gate7
Contributor I
October 2, 2023
Answered

Line-in playback issue: only works intermittently

Quick vent- deeply regret purchasing Sonos products. Vent over

I have a cd player connected to my Sonos Five. Sometimes playing a cd will work fine with my Sonos five. Other times, I have to select the play line-in option, and it works. Recently, I will play a cd, no audio from the five, followed by selecting line in on the app and still no audio. The strange thing is, if I wait a while (more than thirty minutes), everything then works fine. 

Things I have confirmed- everything is plugged in and all cables are connected. I have also confirmed the line-in is connected on the app. I have also confirmed the source level is on level 2 (after having tried other settings, as well). I have autoplay turned on. f

This problem occurs with both my turn table and cd player. Streaming works fine. 

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Stanley_4
Stanley_4Answer
Grand Maestro
October 2, 2023

Wait for it to happen again and send Sonos a diagnostic, call them to discuss it. They can see system internals hidden from users.

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7 replies

Stanley_4
Stanley_4Answer
Grand Maestro
October 2, 2023

Wait for it to happen again and send Sonos a diagnostic, call them to discuss it. They can see system internals hidden from users.

buzz
buzz
Grand Maestro
October 3, 2023

This suggests a network issue. Describe your network, include model numbers.

controlav
controlav
Lead Maestro
October 3, 2023

Line-in can randomly pause itself when it gets no signal for a while and it is super annoying - check the app and make sure it is in Play mode and not Stopped for your line-in.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Gate7Author
    Contributor I
    October 4, 2023

    This suggests a network issue. Describe your network, include model numbers.

    Not a network issue 

    Gate7Author
    Contributor I
    October 4, 2023

    Line-in can randomly pause itself when it gets no signal for a while and it is super annoying - check the app and make sure it is in Play mode and not Stopped for your line-in.

    I’ve confirmed it’s in play mode 

    buzz
    buzz
    Grand Maestro
    October 4, 2023

    Work with SONOS support.

      106rallye
      106rallye
      October 4, 2023

      This suggests a network issue. Describe your network, include model numbers.

      Not a network issue 

      Why do you rule this out?

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