Hi - I am sure this query has been seen many a time but I cannot find an answer unfortunately, so I hope someone can help. I am trying to connect my Sonos 1 to my new router. It is a BT router and is exactly the same model as the one it has replaced (smart hub 1). The Sonos can be found by my phone, connects to my phone, it prompts me to update it to the new Wi-Fi, I put in the router password ….. but the Sonos will not connect. I get the Quick Help page but as far as I can see none of it applies. I’ve tried 5 times now. I’ve not done a hard reset etc. I can do this as only have the one Sonos but wondered if the community had any pointers please. Thank you.
Best answer by Harran
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