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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,779 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4779 Topics

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FidelioContributor I

asked in Speakers

Connection to other rooms lost when using line-in at Play5

Hello,I am operating a Sonos S1 system with 10 speakers in 8 rooms. The music plays in party mode (i.e., all rooms connected). Everything works fine. I now added a turntable through the line-in of a Play5 (gen 1). Mostly, this works fine. However, often the sync between the rooms breaks down and the music only play on the two speakers and a bass booster that are connected to one pair in the room, in which the turntable is connected to one of the speaker. After a while, the other rooms pick up the music signal, but then loose it again.I wonder whether it is too much bandwidth for the Play5 to simultaneously SEND a signal from the turntable to the system and to RECEIVE a signal from the system. Would the set-up be more stable if I were to purchase a Sonos Port and feed the turntable signal into the system with it (obviously, I would prefer not having to do that, as it involves extra cost)? Is there a way to stabilize my system so that playing music coming from a turntable in multi-room m

1225

1 year ago

jakez99Contributor I

asked in Speakers

managing speaker groups

Within Sonos 2 application, one can create groups of speakers or groups of rooms playing the same music, and give them a name. But once created, you cannot “modify” them. All you can do is create new groups with the + button, but why can’t we modify them, once created ? Thanks for assistance.

2074

1 year ago

pateldivyang84Contributor II

asked in Speakers

Sonos Amp and KEF Ci160qr. Distorted sound at high volume.

Hi. I am using a pair of KEF Ci160qr Ceiling Speaker on the Sonos Amp. At low volume the sound is good enough. But the sound gets highly distorted at high volume. I have just used the default settings on the Sonos Amp. Can anyone let me know, what the best settings for this combination. Thanks in advance.

1775

1 year ago

BackwardstepContributor I

posted in Speakers

sonos Arc lyp Sync issues

Brand new Philips Oled Tv . Hdmi arc and earc ports . 4k . UHD . Smart . Etc etc . Bought the Arc sound bar . great bit of kit for music and audio . Plays fantastic with Netflicks , prime , apps , when played from the Philips Tv . Digital and Dolby Atmos plays superbly and great movie experience. However when played through Sky Q box 2Tb , there is audio sync issues . Tried all options on Sky … no joy . so have had Sonos support technicians the last 2 nights . Tried everything . Unplugs , resets , ultra fast hdmi cables , adjusting sync delay in settings on Sonos app . Discovered that it can’t be resolved . Sky blame Sonos . Sonos lay the problem at Skys door. . Truth of the matter is that both the Sky Q box and the Sonos Arc work perfectly well …. Just not when they are connected together . I’m going to return my Arc as can’t deal with the sync delay and I use Sky for all my Tv channels . Will hang on a week or 2 in case any of you kind people on here can help as Sonos cannot . Ch

2444

1 year ago

andylaflerContributor III

asked in Speakers

outdoor projector & Sonos 5

I am looking to get an outdoor projector and be able to get the sound through a Sonos five. What is the best way to do this? I do know the fives are not waterproof. If anyone can also recommend a good brand/model of projector that works well. So many options. Thanks

4043

1 year ago

bistodogContributor I

asked in Speakers

Mounting bolts for Sonos Play:1

I have moved house and lost the mounting bolts that go into rear of the play 1's, can somebody point me in right direction for a replacement. Thankyou

5935

1 year ago

EffetkContributor I

asked in Speakers

Play:5 line-in not working, except in group

So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5). Sound is high, and not on mute. I rebooted the device. This is a new problem. I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?

44810

1 year ago

possilbylimit13Contributor I

asked in Speakers

Sonos Player playing random music in the middle of the night?

Sonos speakers blaring in the middle of the night over the Weekend. Spotify is disconnected. Is there any other way that people could connect to the system and play really loud music? Or are the speakers turning up themselves? Thanks!

3163

1 year ago

FurballsContributor I

asked in Speakers

play 3 drops out

My play 3 keeps dropping out. It is near my router but drops out constantly. It does not disappear from the controller

1393

1 year ago

SebbbbbbiContributor I

posted in Speakers

Orange - impossible to register or update

I spent 2 x 2 hours with the hotline keeping on reseting and reinstalling.After struggling on my own given the poor skills fo the hotline staff, i dicovered that it was a 2 clicks solution:-go on your Orange “My Livebox”app,-go on you Wifi set up where you have the mapping of all your connected devices-and finally “authorize” the Sonos device which was blocked A baby fix that Sonos people are not able to identify...sad!

1061

1 year ago

PM_8e8Contributor I

posted in Speakers

Sonos SL rear speakers sound going in and out like waves

I have two Sonos One SLs in the back at equal distance and a Sonos Arc at the front connected via wifii and eHDMI. I bought the rear speakers last week. I’m watching a soccer game and the sound in the rear speakers literally sounds like waves. The sound of the crowd comes in and out over the voice of the commentators so noticeably it’s making me nauseous. I had to turn them off. I had a Samsung 5.1.2 surround system and it did not do this.It doesn’t happen only with games. It happens with shows and movies as well. The sound in certain scenes comes in and out in waves and I believe it’s when somebody is talking. Is this a bug? A malfunction? This is terrible quality so far.This is a video that I posted on Reddit and you can clearly hear it.

MarickContributor I

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also?

482

1 year ago

fruitContributor I

asked in Speakers

SYMFONSK (gen2) not connecting via ethernet cable

Hi.I am having trouble trying to connect my 2x symfonsk gen 2 speakers via wired ethernet cables. On windows app it says use mobile app. I dont want to connect them to wifi. I dont want to configure setup via phone. What for is there an ethernet port and a windows app if it DOES NOT WORK.

3572

1 year ago

Peteinvicta1Contributor I

asked in Speakers

Duplicate Room Names

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b

8947

1 year ago

VincentBxlContributor I

asked in Speakers

connection issue Sonos stop and play back again

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking

13913

1 year ago

P DiddyAvid Contributor I

posted in Speakers

AM Lossless Audio to Stereo Paired Play 5’s using iPhone connected via Line-In

Hi,I’m aware that you can listen to AM lossless via ATV but I’m wondering if you can also listen to lossless audio through line-in? I have my TV set up as beam with sub and surrounds but the majority of my music listening is via stereo paired play 5’s (considering whether to move sub to join them). I’d like to listen to AM lossless and wondering if iPhone connected to one of the play 5’s via line-in with ‘uncompressed’ selected in audio compression settings of Sonos app is the way to go? Thanks!

1755

1 year ago

DavidinhampContributor I

asked in Speakers

one sl as stereo pair and surround?

I just bought a pair of one sl to go along with my existing beam. The beam is already set up for the tv, and i would like to use the two sl’s as surrounds. But, my priority is music, and a really want to have stereo sound for music. is it possible to do both? Seems like that’s not an unusual situation. I’veread other articles here and it seems like you can’t. That would be extremely disappointing. Has anyone found a way to figure this out?please help thanks!

11304

1 year ago

topguntom8Contributor I

asked in Speakers

Can't Connect to WiFi. The App will not give a "learn more" prompt

I have owned a Sonos system for 5 years. Never had a problem before today. My speakers are not connecting to Wifi and the app, as far as I can tell, does not let me change network settings unless it “invites” me to do so. I have tried 10 times and failed to trigger the “learn more” message. I attempted to just treat it as a new system setup, but nope, that won’t do the trick either. After not finding my speaker it keeps prompting to try again. I am stuck in a loop. Yes I updated my app. Yes I updated my app permissions. Yes I have power cycled my speakers. Yes I have power cycled my Wifi. Yes I have tried on each speaker. Yes I have moved the speaker.Anybody have any ideas?

5072

1 year ago

BothalboyContributor I

asked in Speakers

setting up 3 speakers

I recently bought a 2nd gen play 3 which is set up on the s2 app. I just today bought a 1st gen play 1 and play 3. They came with the little bridge item too. Is there a way i can connect all 3 of these items together and how. I’m struggling to even add the two 1st gen items to the s2 app setup I have with the 2nd gen play 3 right now!! Many thanks for any help

2118

1 year ago

YergenContributor I

asked in Speakers

Sonos Amp not in the same system

I have an Amp since a year and have been able to run it without problems. Last week I got 2 Sonos One and a Sonos Move and tried to add them to the system. The problem is that the new speakers ended up in a new system and the amp is in it’s own. I cannot choose which of the systems that I control with the app. It seems though as it depends on which of my mesh devices my phone is connected to but not sure about it. I cannot add the missing devices in either system as they will not be discovered. I can see that my amp is connected to my network over the 2,4Ghz band and the other speakers are on the 5Ghz band. Although strange, it seems that this may be the cause of the problem.Does anyone know how to combine my devices into one system?

702

1 year ago

mbergerContributor I

asked in Speakers

Error Code 6 when trying to update Sonos One

My Sonos One speaker fails when updating. Its a 2019 Gen 2 model. the unit has a wired connection to home router, and definitely has internet access since Alexa voice assistant is working ok. It stopped playing spotify song requests recently. So I opened the Sonos S2 App and it wont let me do anything except apply the latest update. The update gets to final stage and then fails with an Error code 6 I followed all the troubleshooting hints from Sonos support article regarding error updating :1. Set static IP 2. Rebooted my router and fiber modem (I have a TP-Link Home Mesh router system )3. I have powered the unit off/on multiple times.(https://en.community.sonos.com/speakers-229128/code-error-6-6877525) I have tried several times to do the update, but it fails every time. Have successfully done updates before, I never had an issue. Any suggestions how this can be resolved ? See attached images.

34913

1 year ago

ChévereContributor I

asked in Speakers

Paired Sonos Play 1 x 2 - One Stopped

I have had two Sonos Play 1 speakers for maybe four years old in my office, synced and playing together for a long time. Today, all of the sudden one of the speakers was off-line and I cannot seem to get it to connect again - it is the strangest thing. I have pressed all the different reset button configurations, I have plugged it into the Ethernet, I have put it right next to the router, I have let it sit unplugged for three hours, I have restarted my phone, nothing seems to be working. Any ideas??

896

1 year ago

lionmaskContributor I

asked in Speakers

Static/Whirring sound on Sonos One

I recently bought a Sonos One and Ive noticed that it has a static-like sound. It’s not very loud but noticeable when quiet, it is more noticeable when activating the speaker. The best way to describe the noise is almost like a hard drive sound.Is this considered normal or should the speaker be entirely silent at all times?

661

1 year ago

SallyefContributor I

asked in Speakers

Do others have non stop issues with a multi PLAY 1 system. Mine is disappointing.

Drop songs non stop from various speakers. I think the software for sonos is under performing.

211

1 year ago

BryanMcMContributor I

posted in Speakers

Not giving up yet!

First of all, thanks for the help that I received on here the other day. Really appreciated it. Also, a big hats-off to SONOS help desk the other day who resolved my biggest issue.Now, here is a thought; I have my old Play 5 working through the S1 app, and the rest of my system going through the S2 app. I have a turntable that I use RCA cables to go into my Connect (which is S2 compatible). Now I used to use this to play through the house including my Play 5 on the original S1 app until I upgraded to S2 due to now having a Roam SL. To now make my turntable play through the house, I have to Bluetooth it to the Roam and play through the house. Not the end of the World at all, but it renders the 5 all but redundant.But I’d quite like to keep using my 5 as perhaps a line-in speaker for the turntable. So I thought I’d buy a cable that was the RCA to 3.5mm type and put it through the output of the Connect and then into the back of the 5 as a line-in. But this hasn’t worked. Do you t

918

1 year ago

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