Speakers

Hello there, I own three play:3 speakers and one connected amp.For a few years i did not use that set, cause i’ve lived somewhere else, but few mounts ago i've come back and power the speakers on, but i’ve encountered a lot of problems.With Sonos support i’ve been successful to update 2 of 3, but last one still giving me headache.I've been on the support chat on the website, but they could not help me, so i’ve been told to make a call to the support team.I did that, but two calls later and almost two hours wasted making me do stuff that is already done tens of times with the chat support (also provide case number) there’s been only frustration and nothing more.Frustration comes from that the support people on the phone, 4 or 5 people, not sure how many times they swap, fallowed some basic guidelines and don’t fallow the specific case. Also when they saw that can’t resolve my issue prompted me like ten times to send my speaker and buy new one with discount. Well, sorry, but i have three

My Sub gen 2 (bought used) will connect to my system and will play bass for a few seconds but then it clicks and no longer plays. I’ve reset it, reset the zp120, factory reset the sub, recalibrated the sub and reset the router and no luck. Any other suggestions? Out of all of my Sonos products this is the first time I’ve had an issue over 15+ years. 

I have two Sonos  play1 and two Sonos play three speakers. Purchased years ago and I loved them.  frequently recommended then to friends and business clients. Then Sonos did away with the bridge. I have hardly ever used them since. every year or so I spend a day trying to get them to work via WiFi. get frustrated at the drop out and connectivity issues. Then never use them again for another twelve months until I get some time to waste. I have fibre is there an alternative to the bridge. I do I just swap over to Bose?any ideas would be appreciated.  

Hello - I have a pair of Sonos One speakers purchased in 2019.  I connect to a desktop computer to Spotify and sometimes from my mobile device.  I need to add another pair of Era 100 speakers to a different room.  So they will be on the same wifi network.  Is it possible to connect one device to one pair and a different device to the 2nd pair while both Sonos pair are on the same wifi network?

Hi, my best mate recently passed away and he gifted me his SONOS system. A Playbar, Sub, 3 x Play 3, 2 x One and a sub.Unfortunately, he passed before deregistering but, that’s ok, I’ve carried out a password reset and with the permission of his Mum / Exec, I’ve changed the password so I can log in.I am new to SONOS.I have started with the Playbar, I’ve changed ownership to me (which was tricky) but, no matter how many factory resets I do, I can’t connect it to my wifi. I add the new device (Via new system) get it working (whilst using an ethernet cable) yet when I go to network / manage networks / update networks - continue then every single time I get the message attached - unable to update these products. I have a Vodafone WiFi Hub Router, and I have the S2 app latest version.Interestingly, I had the same problem with one of the Ones but, I hadn’t changed ownership on that - only the Playbar.I am usually good with IT matters but, this has left me with a headache.I have done a hard r

Has anyone else noticed that their Arc Ultra has started making light crackling sound. It's not 100% of the time but every now and then and gets resolved if I restart the Apple TV. I’ve had the Ultra for months now and never had any issues but after the most recent update, it started happening. Even the wife noticed it so I’m not imaging it, haha.My Arc software is - 17.2 Build 90.0-67171

I have a Playbar and 2 AMP’s. I have had an Eero Mesh system for 6 plus years with the Sonos. Recently the App doesnt recognize the Sonos system.  I chatted with someone at Sonos who said my iphone and the Sonos are on different IP addresses.  How can I get them on the same IP address & if I do this will the issue go away? Thanks for any help!

Depuis quelques jours, je constate des micro coupure du son. J’ai réinitialisé le système sans succès jusqu’à ce jour. Merci de m’aider à résoudre ce problème.Dans cette attente, Mes cordiales salutations  

I have a Sonos Roam I purchased soon after launch.  In the last 6 months, it has become very unreliable.  When listening for an extended time using the battery, it will make a screech and pop sound before going dead.  This has happened close to 10 times.  Monitoring the speaker more recently, I noticed this happens when the battery gets below 30%.After trial and error, I found the only way to get the speaker to respond is to put it on both a wireless charger and plug it in overnight.  The charging light never is illuminated.  After using both chargers overnight, the speaker will not turn on unless you remove both chargers and then try the power button.  Similar solutions are on Reddit and YouTube, although most did not have to wait overnight.Has anyone else experienced this and found a solution?  Given the recent reports of some Roam speakers catching fire, this is a little concerning.FWIW, I called support and described this situation.  After being on the phone for 30 minutes, on hold

Did anyone else's Sonos app update this week? Mine did and now the entire system is NOT FUNCTIONAL! Some of my speakers aren't connecting to Sonos and I can't cast from Spotify to Sonos. THIS IS A DISASTER. WHY DOES SONOS KEEP DOING THIS? They need to fire their entire IT division. Anyone else having issues?

Hi there, I am wondering if anyone has any suggestions please regarding my Sonos setup using the Virgin Hub 5 and there extender pods!  I have a number of devices throughout my home and they keep cutting out and then reconnect with a delay or I have to reset the whole WiFi router and pods for it to work, but it is still very intermittent with play back.  I have contacted Virgin and they feel the WiFi network is poor in my home (I only live in a 3 bedroom terrace) and now have given me 3 pods and still facing the same issues.  Is this a known issue with their equipment and if so, any work around or do I just look at getting a new router? 

Good afternoon all.Is anyone able to assist with the below issues with my Play 1.About a month ago, every time I opened the Sonos app, it would show that my device could not be found (using Samsung Galaxy S24 Plus) I would leave the app open for around 10 minutes, and it would eventually show up, however, as soon as I went to go back into the app, again it would not appear. I have 1 Gig broadband speed, and connecting via wifi.I uninstalled and reinstalled the app, still the same issue.I have now factory reset the unit, but I still have the same issue. In addition, since resetting, Google Assistant will not install (I have relinked the account with Sonos), but no joy.I can install Alexa no problem (which I do not want), however, this is not responding to voice commands.Seems like I have multiple issues, and have tried all basics to fix this. I have no idea what to try next.Any support would be truly appreciated.Kind regardsDarren.  

Hi. I own sonos arc, era 100 and sub (gen3) i usually use my speakers for 3-4 hours a day and i plug them on and off every single day. I want to know by doing this am i damaging my devices or is it okay to turn them on and off from power every day

Hi!I have a Play5 speaker which keeps turning itself down. Other devices are unaffected. It doesn’t seem to be a stuck button on the device or a controller.Is there a log I can view to see what is causing the volume to reduce?Thanks. 

I'm planning to wall mount two sonos five speakers in a large game room. Better to mount in vertical or horizontal position? 

Hi everyone,I’m trying to recover my old first-generation Play:5 (ZonePlayer S5). It had been working fine for years, connected over Wi-Fi through a Sonos Bridge. Recently, it stopped responding and disappeared from the system.I tried performing a factory reset (Mute + power), and the LED now flashes green as expected — indicating it should be ready for setup. However, the device no longer shows up in the Sonos S1 app, and I can’t find it on my network (it doesn’t appear in the router's DHCP client list, no IP assigned).To troubleshoot, I turned off and disconnected the Sonos Bridge, then connected the Play:5 directly to the router via Ethernet. I’ve also tried different cables, ports, and repeated the reset several times — still no detection.Has anyone experienced something similar or found a way to bring the device back online?Thanks in advance for any ideas!  Olivier

Just got a secondhand Sonos Play:5 but the previous owner didn’t transfer ownership, and I don’t have any way to get in contact with them anymore. Is there a way to fully reset the system so I can get set up as the new owner? I’ve tried factory resetting, but the app still says I need to sign in as system owner to get it added to my network.edit: Got it! Thank you both!

Last year I had to travel over Mother’s Day, and I set up an alarm to play a Mother’s Day playlist for my wife that has become a comical tradition in our family.  That playlist has been long since deleted (and doesn’t trigger weekly), but every Sunday I still get an iOS notification and I can’t for the life of me see why.  Anyone else seen this or have a suggestion on how to make it stop?   

I finally given up and thrown the multiple of thousand dollars of Sonos equipment into the garbage… Because it is just garbage now. After months of trying to get it to work, it cannot work reliably and it is worthless so great job. 

My Sonos 2 has the alarm set for 7:00am every day, to Watercolors on SiriusXM. Some days it plays the music, other days the chime plays.  I can override the chime by selecting the Watercolors through the app, but it is quite frustrating. 

http://SONOS_IP:1400/customsd.htm   为什么被 ban？

Context: I use a Beam for our TV, and, in a separate “room”, two Fives and a sub for music. They’re in the same physical room but need two Sonos rooms to group them.Sometimes, for movie night, I want to temporarly have the sub join the TV beam. This involves moving the sub between rooms. Problem: Moving the sub loses the Trueplay settings. Not only is it quite time consuming (and loud) to restore, but the Trueplay process isn’t “exact” and sometimes the result isn’t as good, so I don’t want to re-do it when I have a great-sounding Trueplay.Feature Request: A possibility to either export/import trueplay settings, or to have the system automatically re-apply the ‘last known trueplay settings’ when the sub is moved back to its original group. I hope the team will take this into consideration. Thank you! 

Trying to connect a play one . I don’t have a cable. It just says device not found 

A pair of ONE speakers looses all sound when added to a group.I am streaming through WiiM box connected to line input on PORT. Grouping several components; couple of MOVE, PLAY1 etc. Normal operation. Until the two ONEs in the kitchen: no sound just some very low bass. Cross-check: the ONEs produce normal sound when streaming through Airplay or directly through services in the controller app, in single as well as in group.Can’t be any settings on the WiiM-box or PORT as sound level is normal on all other components.Suddenly, no recent changes. Other than a wifi password change couple of weeks ago that has turned out to be a pain. Sonos components are not able to handle a plain simple password change and had to reset the entire system several times.Yet another of those inscrutable Sonos issues? 

Sonos one not recognised by sky router but works fine with Ethernet cable. Microphone not illuminated.