Speakers

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

I have a Sonos ray can I connect 2 Sonos ones second generations together as a surround sound

I’ve had this same Sonos set up for years and all of a sudden the following issues have arisen play 1 x 2 not connected and cannot reconnect though the app. Have done the troubleshooting unsuccessfully  one SL x 2, intermittently dropping out of the app. Both not connecting through the Spotify app sonos Arc and beam, intermittently dropping out from app and becoming disconnected  Sonos app has become laggy and difficult to use  I haven’t added or changed my network lately which is odd that this has started out of the blue please help!

HiI have successfully connected a DMP 6 to my 5 and played music throughout my Sonos system.  My question is, if I added a pre amp would this enhance the sound further and increase the volume?  I found that the volume using the DMP 6 was lower then playing without it connected?

I can’t join my new WiFi. I tried Myriad of times. No luck 

Hello everyone. I have setup my 2 new Sonos Fives with Sub Mini and noticing that one of the speakers sounds like it plays in a mono mode, like if the tweeters were not on or something. I don't know how to better describe the issue... I have tweaked every possible setting that I could think of, but nothing worked. Currently, the music plays through a smart phone and is hooked up using line in connection. Anyone has experienced this? Thanks.

Hello. I purchased 2x Sonos Five with Sub mini. I was hoping to be able to use the speakers via 3.5 mm audio jack, but it looks all the jacks that I've tried, do not go in all the way through and as a result I either don't get any sound or ot sounds without the base and other channels. Can someone explain what could be the issue before I return my speakers? Thank you.

It sounds like I have a speaker (one of my One SL speakers) might be blown.  Getting cracking like I haven’t heard since is was a kid back in the 1970s listening to cheap car speakers.  suggestions as to what I need to do?  I have only had for about 2 years +

My brand new Sonos arc turns volume up and down automatically.It happens both when streaming music via Spotify or when sound from my television is being transmitted. It happens all the time. Should I contact telephone support or any other good ideas?Thx, Anders

I have 2 Play 5 gen 1 from 2014. I use the old app to control them. After the last upgrade, both sonos completely  stopped responding. There are no lights. I unplugged and replugged and I restarted the router but no luck. Please help!

I have a system which includes 2 Play 5 (gen 1) speakers using the S1 app. I have recently bought a second hand Play 3. When I try the ‘add product’ button on the app it tells me ‘app update needed’. I am concerned that if I update it, the Play 5’s wont work. Would this be the case?

I recently moved and I’m unable to connect my system to the new wifi. Keeps getting error message saying unable to connect. The wifi is work gin I’m connected on  iPhone 

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

When will Sonos sort out their WiFi and app issues. I am bored every month or so my app just decides it doesn’t want to connect to WiFi and cants connect my arc and Sonos 5.  looking through messages on here looks like it’s a very common/frustrating theme that Sonos just can’t fix or possibly don’t care to fix!  If anyone has found a way to get sorted fast rather than just wait for the next day to see if it works please share. 

Hy guys I have a room wirh one era 100 and 1 sonos one. I cant connect both as stereo when i try it seems its not blt possiblePlease help 

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

Why can I play Sonos radio via the Sonos app on my playbar, also Spotify, but not music from iphone/mac library 

I have 1 Beam and 2 Ones, should I connect the beam with ethernet? I can not connect the 2 Ones with ethernet as there is no way to get the wires across the room

My sonos one have suddently stopped Ihave tried to disconnect it, wait 10 seconds and after one minut try again.Doesnot lsolve my problem

HiI have some strange behavior when streaming radio using BBC Sounds on Play 3. The Play 3 buffers continuously but when I put it in a group with a Move (even with Move volume =0) then the Play 3 streams perfectly.I am using Sonos in wifi mode (so SonosNet Meshing is not used, so issues such STP are not relevant) and I have a Unifi wifi network with strong wifi signal in the area where the speakers are located. I have followed Sonos guidelines for using a Unifi system and I can connect the Play 3 to a 5g channel or 2g channel (but in each case I have same buffering problem). The channels are not congested and my internet connection is fairly fast ie 30Mbps download. Any ideas?When creating a group does the group create a mesh network?

Hi,I have an ongoing issue I'm hoping to get help on. I have a pair of Play 3s in my upstairs office set up as a stereo pair. They tend to work fine for an hour or so and then by midday one (always the left) drops out. Sometime momentarily and sometimes until I turn them off at the plug. I have tried swapping the left and right speaker and its always the left one that drops, ruling out a hardware issue. I have a Tp-link Deco mesh system with a close by access point. I generally have very fast wifi and good coverage. I cannot select the wifi channel, the Deco automatically detects the best channel. There are no issues in other rooms of the house which have a mixture of Play 1s, Move 1 and a roam. I have tried wiring a speaker to use Sonosnet but that doesn't appear to fix the problem and seems to make the rest of the system less stable. Diagnostics number with the issue occurring- 7753775Thanks

Impossible to connectmy Sonos One SL to my 2.4GHz wifi,when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks 

Hi there,I’m fairly new in the ecosystem, so I’m not sure what’s happening. Setting context, I’m using two Sonos Era 100 speakers in adjacent rooms. They’re connecting with wifi, its the only way I’m using them to play music (no bluetooth).The issue is that one of them keeps losing its connection. It also disappears sometimes from the app (and returns). I’ve been reading about wifi interference, but even moving it right next to the router still gives the same issue. I’ve rebooted and reinstalled it, not fixed. I’ve upgraded from a Citation HK to Sonos, but the past few week has been extremely frustrating. It really doesn’t work properly. It also seems like creating its own network using ethernet is also not an option anymore for Era 100? I really want to fix this, but I’m at a loss right now.I’ve been reading the forum but haven’t found an answer. Thank youEdit: just to clarify, the Era’s are both connected to wifi 2.4

Arc, Sub and Era 300 are setup in a surround, however is it possible to have the 300 and the sub as a stereo without the arc, and I can name it as something random. Placement location will not changed.

Hi,I recently purchased a Gen3 Sub, Arc and Era300. All speakers have connected to the system perfectly fine. I am able to connect / link my sub to the Era300 speaker perfectly fine, but when I try and connect it to the Arc, it gets gets stuck, and I have to reset it. I’ve factory reset all speakers multiple times, changed systems, etc. No idea why it’s working with the Era300 but not the Arc. Any help would be appreciated!