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grosas2
Contributor I
December 24, 2023

Upated router from 1st generation eero to Pro 6e and cant connect sonos system

  • December 24, 2023
  • 6 replies
  • 392 views

I updated my first generation eero router to the Erro Pro 6e. Now, I can’t connect my Sonos system to the new network. I’ve deleted the network from the latest Sonos app many times. Invariably I get the error that there is a problem connecting my device to the network.

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6 replies

106rallye
106rallye
December 24, 2023

 Could you get the new Ero to use the same wifi credentials als the old one?

Edit: you’ve deleted the old network from the system.

I’d connect one of the speakers by cable to your router and do the set up from there.

    Airgetlam
    Airgetlam
    December 24, 2023

    You’ve followed the instructions in the new router - installation instructions FAQ?

    What I’d likely do is wire one Sonos device to the root device of the new router with an Ethernet cable, to get the system up, while working through the rest. 

    Bruce
    grosas2Author
    Contributor I
    December 24, 2023

    Yes, to both questions. and I get an error stating that it cannot connect. I may need to try the Ethernet option 

    Stanley_4
    Stanley_4
    Grand Maestro
    December 25, 2023

    Do you have the eero WiFi options set to support the Sonos requirements?

    https://support.sonos.com/en-us/article/sonos-system-requirements

    https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products

    Graham52
    Lyricist I
    December 27, 2023

    Have the same issue. Called SONOS and after 45 minutes, couldn't fix. 

    I can connect the beam but not the mini sub. 

    I've since used my booster and plugged in direct with ethernet to beam and sub which works however would like to use the WiFi. 

    I'm on new Vodafone Ultrahub 6E

     

    Ken_Griffiths
    Ken_Griffiths
    December 27, 2023

    Have the same issue. Called SONOS and after 45 minutes, couldn't fix. 

    I can connect the beam but not the mini sub. 

    I've since used my booster and plugged in direct with ethernet to beam and sub which works however would like to use the WiFi. 

    I'm on new Vodafone Ultrahub 6E

    I would perhaps check that Vodafone router does not have ‘AP isolation’ enabled on its WiFi network connections as I’ve seen that mentioned in the past online for a number of Vodafone products.

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