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I have audio recordings of children’s books I’ve made for my kids. I have it set up so I can stream them from my Drobo 5N2 media server. This works well for things like Plex on my smart TV, but I am having issues with streaming audio to Sonos. It works well most of the time, but then will suddenly skip the current track and start playing the next one. I have confirmed that it is inconsistent whether a given track is skipped, and there doesn’t seem to be anything wrong with the media files.Here is my diagnostic number: 783586731. The Play:1 device is called “Playroom” that has been skipping the tracks.Thank you.

hi guys...can you please help me to update my sonos product?….am not able because am using an old firmware

I currently have an Immersive set with Arc, Sub, & 2 One SL’s. Would I be able to add a Sub Mini to my current system? 

I have a 25 year old Cambridge Audio CD player plugged directly into a Sonos Five. Most CDs sound great, but some newer CDs sound distorted. How do I fix this? Do I need a new CD player? 

I recently upgraded to an LG C1 with my Sonos Arc (running in home theater with a pair of Ones and a sub) and love it...until I tried to get a new UHD player (Sony X700) that supports Dolby Vision and ran into the dreaded problem where DTS signals are only getting downmixed as PCM Stereo. I’ve read the monster thread on this topic (linked below) on the Panasonic UB820 and it seems it has the same issues.What’s incredibly frustrating is that clearly the TV is capable of passing through LPCM properly if the player converts DTS to it, as I have this working with DTS tracks on my Xbox Series X and PS5 -- but neither of them support Dolby Vision for disc playback (so frustrating).I’m willing to spend money to solve the problem but do not want to get an HD Fury Arcana if I can at all avoid it because I don’t want to add an HDMI switch to my setup and I think that’s unavoidable with multiple components and the Arcana. Worst-case scenario I suppose I will use the PS5 for discs with DTS tracks

Please can someone help Virgin Radio keeps cutting in and out when trying to listen to it? Only recently started occurring but as it’s the only thing we listen to on Sonos quite frustrating. 

DR Lyd er holdt op med at virke hos mig. “Kunne ikke gennemse musik - det opstod et problem ved oprettelse af forbindelse til DR Lyd” melder Sonos-appen (S1). Ifølge status på Sonos’ hjemmeside er DR Lyd operational. Har forsøgt at slette og tilføje tjenesten uden succes. What to do?

Hello there everyone, is there anyway to connect the sounds from my computer (ie Youtube) to my Sono system?

Hi, I have the optical feed stutter from my playbase. I’ve submitted diagnostics 1070387794 in case that helps. The stutter was particularly bad just before I pressed the submit diagnostics buttton. Then it was milder during the submit. It’s settled down again since and might be like this for a few hours until it randomly starts up again. I’ve replaced the optical cable without making any improvement. What else could be causing this? ThanksMark.  

I just got wireless fives and a wireless subwoofer. I’m trying to pair it to my samsung smart tv. They automatically synced to my tv since they are on the same router. I cant get them to play though when watching tv. It doesn’t give me the option to choose them as surround sound. Not sure if I need to get a sound bar. Any help would be greatly appreciated.

Says it can't stop music while in tv mode and I didn't ask it anything. 

I’m looking to add Amazon music to my browser on Sonos play1. When I go to the list of music providers through the services & voice tab it brings up a list of providers with Apple Music being at the top, yet Amazon music isn’t there to select (I’ve scrolled through & tried searching for it), neither is Spotify for that matter. Does anyone know how to resolve this as I only pay subscription to Amazon music. I’m in the UK so it should be there shouldn’t it?

Morning all,Been meaning to install a new Play 5 for some time and at last got round to it last night. Working nicely but cannot see InTune radio options on the Android S2 app. I can see it on the laptop on Windows.Reason to upgrade the old Play 5 for a new one was to get the last couple of devices off S1 and it’s mainly a radio access device.I can see Sonos Radio but it’s not so easy see where to access things like BBC Radio 4 ….  a lot of more abstract BBC channels and indeed some it’s very useful to have …. e.g CNN radio.But is InTune or more normal / localised means of accessing UK based radio channels still on the app? Most likely I’m missing something hugely obvious but it’s not jumping out at me. I don’t tend to use radio so much but the wife does being the more educated one. Appreciate any direction on this. Many thanksApp screenshotWindows screeshot 

Sonos Roam works without any issue, but after fully charging the other day has a steady blinking red light. It is annoying. Any idea how to stop?Thanks.

We recently upgraded our Playbar and Play 5 to an Arc and Sonos Move.Previously we could group our Playbar and Play 5 and listen to TV sound with no issues. However, since upgrading to the Arc and Move, when we group them and play TV sound the Move cuts in and out constantly and is unlistenable.We cant go back to our Play 5 setup as it is the original Play 5 which only works on the original Sonos app, not the upgraded version.Extremely disappointed as we cannot use the Move for the reason we purchased it  >/ Diagnostic report: 1632836691

Have xfinity plex box  and play 1 speakers cut out on commercials. Anybody know how to fix this? Is this an xfinity issue?

HelloI have an issue with Spotify service on Sonos. When i listen to a playlist and then like the song that is playing i go to the queue and select repeat 1 to just play this song for the next couple of times.after doing so, Sonos plays the song once completly and when the song is played the second time it gets restarted after about 15 seconds over and over again.i know there are a couple of threads about this issue and one of them is about one year old and is answered with „known issue, spotify and sonos are working on it“. after having this problem since about 5 years i thought i will ask if there is any solution on the way?EDIT: Diagnostics number 1469809923thank you in advance.willey

Hi all!  I feel I've tried a million things to get my surround system up and running, but I haven't succeeded. The error message I get is this:  "There was a problem adding your surrounds. Check the network connection and make sure your products are powered on". I have the following products:Arc One One SL All three works individually, and the two Ones work as a stereo pair.  I've tried rebooting speakers and wifi without any luck. I've also tried factory resetting without any luck.  I've researched quite a lot but haven't found any fixes. As far as I understand, some Sonos issues are due to the router, but without knowing what the issue is, in my case, it seems overkill to buy a new one, especially if it doesn't solve the problem.  I've sent diagnostics if this helps in any way (Sonos support): 2049259484   

I am thinking about buying an Arc soundbar with 2x Sonos 1 speakers for TV. Instead could I buy an Arc with only 1x Sonos 1 and a Move instead of the second Sonos 1? Would this work?

Wonder if any one can help. I have just purchased the beam gen2 I have a Roku streamer approx 6 years old and a Panasonic txp42st30b with hdmi arc that's also about 6/7 years old. I know my Roku can play 5.1 as I had it setup on my old amp. Issue is whenever I set it to play anything other than stereo it doesn't work. I hear the 'click' when scrolling through the menu but when I play the actual program I get nothing unless I set audio output to stereo.

Hi Everyone,  working with a friend of mine to find a solution for him. Currently he’s using a Denon Receiver with which have inputs of an Apple TV, Cable Box and DVD Player then a single output to the TV through HDMI.  Then when he wants to use the headphones he plugs the audio cable into the front of the receiver to push audio to the Headphones.  The Denon is beginning to have some audio issues so we’re coming up with another solution… Remove the Denon and the DVD player since it’s never used.  Apple TV and Cable Box run through separate HDMI to the TV with eARC from the Samsung TV out to the Sonos ARC.   The TV has an Optical out which we could run to the base of the Sennheiser RS175.   What would be the best way to hook this up?  He doesn’t want audio to come out of both ARC and Headphones, but have the option to choose one or the other. Thank you!

Roam has been working flawlessly.   Today, the charging port will not accept the charging cable which will only insert about half way into the slot.  The cable is fine and the port appears clear and normal. Any ideas?

 I bought a sonos five from Amazon in Japan, do I need a transformer or a universal voltage for use in China?

Hi ya, I didn’t disconnect my speakers from the old Wi-Fi, how do I set up the system in the new house??Probably very simple but I can’t work it out,Thanks for the help

I got my karaoke setup to work well, but I don’t want to keep unplugging the input into the Beam whenever I’m switching between watching tv vs. singing karaoke.Regular TV Setup: SmartTv => Beam via HDMI eARCKaraoke setup: SmartTv => Mixer via HDMI eARC; Mixer => Beam via Optical&HDMI adapterIs there a way to keep these both set up simultaneously by using two switches to flip between the signals? For example:SmartTv=>switch=>Beam or Mixer… then I’d need another switch just before the Beam to flip between the SmartTV signal (that passes through first switch) or the Mixer signal.