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Johnson_145
Contributor I
Nov 11, 2022 11:08 AM UTC
Answered

Sonos Voice: Sorry, your Amazon Music subscription does not allow you to play this content

I’m using Sonos Voice Assistant with Amazon Music. A few days ago, it suddenly stopped working. Almost any content I request gets denied. For instance, I say “Hey Sonos, play Michael Jackson”. Unfortunately, the answer is (almost?) always “Sorry, your Amazon Music subscription does not allow you to play this content.”.

 

I don’t have Amazon Music Unlimited, but Prime Music. It used to work just fine. Furthermore, it does still work if I choose the same content via the Sonos app or the Amazon Music app. Thus, I guess this is an issue with the Sonos Voice Assistant.

 

Maybe it got something to do with the latest changes for Amazon Music, which increased the number of available songs from 2M to 100M I think?

 

I already removed the Amazon Music service from the Sonos app and re-added it. Didn’t change anything.

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    106rallye
    106rallyeAnswer
    Nov 26, 2022 11:54 PM UTC

    Amazon changed Amazon Music. For the service to be useful you need Unlimited now: https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789

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    12 replies

    UKMedia
    UKMedia
    Nov 11, 2022 11:11 AM UTC

    First off, have you disabled then enabled the Sonos skill in the Alexa App?

    Otherwise please look at this more extensive list of actions: Tips & Tricks - Resolving Most Alexa Issues | Sonos Community

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    Remember: Sometimes Red Wine helps :)
    Johnson_145Author
    Contributor I
    Nov 11, 2022 11:14 AM UTC

    Thanks for your reply. I am _not_ using Alexa though, but the Voice Assistant provided by Sonos itself.

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    UKMedia
    UKMedia
    Nov 11, 2022 11:17 AM UTC

    Thanks for your reply. I am _not_ using Alexa though, but the Voice Assistant provided by Sonos itself.

    Oops sorry!

    Can you check the default music service in the Sonos App: Set your default music service for Sonos Voice Control | Sonos

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    Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    Nov 11, 2022 11:19 AM UTC

    If the issue remains, then please reset SVC: Sonos Voice Control requests not working | Sonos

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    Remember: Sometimes Red Wine helps :)
    John B
    Nov 11, 2022 11:20 AM UTC

    I think that this probably is linked to recent changes In Amazon’s offering.  Best guess is that SVC just doesn’t deal with the new arrangement.  I don’t know whether this will be implemented or Sonos will say “SVC only works with Unlimited”.  I imagine it depends on how much Amazon and Sonos work is involved.  Sonos may not have had any prior warning of the change.

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      Johnson_145Author
      Contributor I
      Nov 11, 2022 11:31 AM UTC

      Can you check the default music service in the Sonos App: Set your default music service for Sonos Voice Control | Sonos

      There wasn’t any default setting yet. I explicitly changed it to Amazon Music. Behavior didn’t change though.

       

      If the issue remains, then please reset SVC: Sonos Voice Control requests not working | Sonos

      Gave this a shot, too, but again the same issue.

       

      I think that this probably is linked to recent changes In Amazon’s offering. 

      That’s my guess, too. Is there any better place to communicate these issues with Sonos?

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      Tbdbtbd
      Lyricist II
      Nov 13, 2022 9:59 AM UTC

      Pretty much the only reason we went with Sonos was to be able to use their voice service and avoid Alexa or Google. And it doesn't work with Tidal, and now it doesn't work with Amazon music. Total waste of money at the moment

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      Johnson_145Author
      Contributor I
      Nov 18, 2022 10:48 AM UTC

      Seems to be working again without me having changed anything 🙂

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      Tbdbtbd
      Lyricist II
      Nov 18, 2022 2:21 PM UTC

      Yep, me too - although if you ask it to play an artist it only seems to play one song now and then stop?

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      Tbdbtbd
      Lyricist II
      Nov 26, 2022 7:38 PM UTC

      I can’t get Sonos voice control to really work at all - it’s linked to Amazon music that definitely has all the artists and tracks I’m looking for. 

      I ask it to play The Beatles, it will play one song and then stop.  I have to ask again, for each song I want to hear.

      I ask it to play Tom Waites, it says it doesn’t have any music by Tom Waites.  I say play the album Let It Be, it says I cannot find the album Let It Be. Play the album Abbey Road - I can’t find an album called Let It Be. 

      There is so little it seems able to play is there any point in the service at all?

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