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hello  I have a Play 5 Gen 2 and want to pair a synphonisk bookshelf with it.when I powered on registered it ok with the app but it locked onto the 2 g wirelss netwrok in the house not the 5 that the other sonos product is on . Now I cannot register the symph not can I change its netwrok Can someone offer any help I have to say this is why I will never buy a sonos sound bar - my senhieser ambeo you turn on the Tv it works. no updates no internet rubbish , no difficulty thanks

Mine alarmer virker ikke ordentligt efter skift til vintertid.Sat op i s2 starter kl 6.30 og løber i 2 timer og 30 minutter. Køre på sonos 1 og one 1 gen.Efter skift, slukker radio kl 8.11. Har prøvet at slette alarm og oprette den igen forskudt med 5 minutter, slukker 8.11.

Just upgraded to Ventura and I cannot reindex as it gives a permissions problem.I have given ALLSonos components FULL disk access but no avail. Tried on iPad and all other Macs same issue. So deleted pathway and tried to  add it, again no avail cannot add external drive.Can run apples music app and plays fine.Any ideas ? 

Hi,I’m trying to setup Google Assistant on my account but always ends up with this message after being redirected to login to my Sonos account/setup:and my system is fully updated - any advise to get through this? Br. Lasse

Hello,My playbase has been unable to connect to wifi for well over a year now, so effectively I’ve had to connect it directly to my router which means it is not controllable via the app or useful for anything other than the permanent connection to the TV. I can no longer connect it to the network to use it for Spotify or other services. I’ve gone through all the troubleshooting procedures but have never been able to reconnect the system wirelessly.I notice from this forum that this is not an unusual problem. What options are available to me at this point? 

I recently purchased a Sonos Arc and Sub. I selected white to blend in with the existing decor. My Sub came with a white cable but my ARC came with black power and black HDMI which both stand out like dog’s b***s. I emailed SONOS (apparently the CEO) and asked if I could exchange the cable. I received a reply from a Dion stating that the cables only come in black. I have seen other posts where customers have received the same colour cable as the component they have purchased. I have also seen on SONOS website that white cables are available for purchase. Surely this isn't a hard thing to get right. Not a cheap item to have cables that don't match and then be told they don’t have white cables??? Anybody else have a similar problem and met with success?Disappointed in SONOS 😒

Sonos Sub is not connecting to my Samsung Frame TV while using 4K Apple TV. I recently bought a 2022 55” Samsung Frame TV for the art mode.On the Samsung One Connect box, I have:4K Apple TV in HDMI 1 Sonos Arc in HDMI 3 (aRC) Using the Samsung Frame TV with the 4K Apple TV - only the Sonos Arc comes on for audio - the Sonos (Gen 3) Sub does not start-up and connect, and I haven’t been able to make the Sub connect manually using the Sonos app. On my previous 55” TCL 4K TV, while using the Apple TV - the Sonos Arc would automatically connect to my Sonos (Gen 3) Sub. Interestingly, now, when I connect to my Sonos system directly from Spotify on my iPhone - both the Arc and the Sub work together seamlessly.  How can I get my Sonos Sub to work while using both the Samsung Frame TV and Apple TV?

I purchased the Sonos One SL two years ago for my sister who has since passed away.  I’m going gift it to my neighbors and need to find some documentation to point them to.  I’ve checked the online manual for the One SL and it makes no mention of the built-in Alexa feature.  Is there another version of the document that I’m missing?  TIA

Hello.I have 2 Sonos Ones and now I’m considering to by Beam to setting up multi channel audio system.Is it able to play multi channel audio by using AirPlay2 (of AppleTV HD), like 5.1 system?

Tv cannot find the Sonia speaker to play through, can use speaker using AirPlay using apple device

Hi , Looking to set up Arc + Sub + 2x One SL on my Panasonic TV. Will it support your his using the HDMI (ARC) port? thanks, amit

I have a Sonos Beam Gen 2 and two Sonos Ones as surrounds. My tv is a Philips 40PFL5xx6H model from 2011 - it has no optical port, has one HDMI and one HDMI ARC port.Everything is connected with wifi and bluetooth. The surround is set up. Trueplay done and all. . Steaming music from Spotify works wonderfully, but that's where the good news comes to an end. I've spend most of my day today trying to connect Sonos to my tv and it doesn't work.I have enabled CEC / EasyLink on my tv settings, have disabled the tv speakers and enabled the HDMI ARC plug where my Sonos beam is plugged into. (I accudently plugged it into the normal HDMI port first, but that didn't work and I have reset my Sonos and started over since)   I have disconnected everything else from the tv/HDMI ports: both chromecast and the receiver are currently disconnected and only Sonos is connected to the to.   The TV is set to use this HDMI port as source, and I see some close ups of Sonos products on my tv - so the TV and Son

How do I exit a Pandora account and enter a new Pandora account number?

I am unable to connect Beam gen 2 to my lg tv HDMI ARC (TV model 49ub830v-zg). The error message is ARC Mode not connected.Thanks

My Sonos move that is synced with my Sonos home audio bar/speakers to my tv keeps cutting out for 5-10 seconds

Hi,i bought the Sonos Arc SL 2 weeks ago. Just the past 2 days i start noticing that the sound bar keeps getting disconnected from the TV for a few seconds (switch back to TV speaker), and then connects back itself. I did some research online and in the forum, it looks like i’m not alone. But i can’t find anybody has provided a solution yet. I’ve submitted a diagnostic report right after the issue has occurred: 710197482, can someone help me take a look whats going on, and how to solve it?i’ve tried power cycle the arc, turn off the “auto power off” feature on the HDMI port on the TV, made sure all firmwares are up to date. nothing helps my setup: Sonos Arc + Hisense projector TV(eARC HDMI) Thanks a lot

Hello everyone, recently, when I try to update my music library (Nas synology > music mac os Catalyna), I receive a message: not enough space to import all the playlists. I have almost no playlists on my itunes so I don’t understand (max 10,15 playlist with something that 1000 or 2000 songs in totalà. Is there a way to clean up itunes playlist not visible in itunes app?Thanks guys, have a good day

Hi my TV is above my fireplace and arc sitting on fireplace,  rears behind my couch in each corner close to ceiling. Is it + or - I use for the height audio settings? Thanks 

I have 1,000s of songs on a stand alone hard drive (no power). I want to play them on my Sonos, utilizing either a music source, an app, or hardware (3mm input jack).  I would like the functionality to search songs/albums/artists (just like an iPod).  Any suggestions?

My S2 app says our Sonos Port needs a software update, but after downloading the update, it says “finishing up,” and then repeatedly returns an “Update Problem” with an “Error Code 1” under “Update information.”   I’ve been unable to determine what this error code indicates.  I have uninstalled and reinstalled the app, unplugged the router and Port, moved closer to the router - nothing has made a difference.  Our other Sonos products (Beam and Ray) are working fine.   I’d appreciate any suggestions on how to proceed.  

S1 Android app will not save stations to My Sonos.  When I go to the Stations section of My Sonos, the only stations appear in the list start with the letter “A” to “M”.  It seems to allow saving stations that start with the letter “A” to “M”, but not “N” to “Z”.  I have tried uninstalling the app and reinstalling, with the same results.

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product 

I have 25 port in basement all connected through wird .i want to add 1 sonos port in my pool area where is no any wire connection and no any sonos zone player to connect on sonosNet . i ahve only Wifi coverage there. can i travel new player to my Wifi and to add my system?

Hi there. We recently built an open-air outdoor structure next to our pool, we’re planning to mount a TV and are looking for recommendations for sound. We currently run our house on all sonos products (arc, playbars, play1 &3, subs,etc) and outdoors we have Bose landscape speakers connected via sonos connect. I was planning to purchase the outdoor architectural speakers and amp to connect to the tv for sound but was sure if that was the best option. Any advise would be greatly appreciated.