Hi,

i bought the Sonos Arc SL 2 weeks ago. Just the past 2 days i start noticing that the sound bar keeps getting disconnected from the TV for a few seconds (switch back to TV speaker), and then connects back itself. I did some research online and in the forum, it looks like i’m not alone. But i can’t find anybody has provided a solution yet. I’ve submitted a diagnostic report right after the issue has occurred: 710197482, can someone help me take a look whats going on, and how to solve it?

i’ve tried power cycle the arc, turn off the “auto power off” feature on the HDMI port on the TV, made sure all firmwares are up to date. nothing helps

my setup: Sonos Arc + Hisense projector TV(eARC HDMI)

Thanks a lot