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Johnson_145
Contributor I
November 11, 2022
Answered

Sonos Voice: Sorry, your Amazon Music subscription does not allow you to play this content

I’m using Sonos Voice Assistant with Amazon Music. A few days ago, it suddenly stopped working. Almost any content I request gets denied. For instance, I say “Hey Sonos, play Michael Jackson”. Unfortunately, the answer is (almost?) always “Sorry, your Amazon Music subscription does not allow you to play this content.”.

 

I don’t have Amazon Music Unlimited, but Prime Music. It used to work just fine. Furthermore, it does still work if I choose the same content via the Sonos app or the Amazon Music app. Thus, I guess this is an issue with the Sonos Voice Assistant.

 

Maybe it got something to do with the latest changes for Amazon Music, which increased the number of available songs from 2M to 100M I think?

 

I already removed the Amazon Music service from the Sonos app and re-added it. Didn’t change anything.

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    106rallye
    106rallyeAnswer
    November 26, 2022

    Amazon changed Amazon Music. For the service to be useful you need Unlimited now: https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789

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    106rallye
    106rallyeAnswer
    November 26, 2022

    Amazon changed Amazon Music. For the service to be useful you need Unlimited now: https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789

    Tbdbtbd
    Lyricist II
    November 28, 2022

    Thanks - that’s useful information. I’m still frustrated by how limited the service is  - it markets Sonos as the perfect partner with Tidal but doesn’t provide any voice support for that. And I can’t get it to voice activate BBC radio stations so any time we come in the kitchen and just want to put something on we have to get a phone out and fiddle with the app.

    I understand that’s just the service’s limitations and if we want more we should use Alexa or Google but when I bought Sonos I was hoping that their voice service would actually be usable beyond having to subscribe to an entirely new service like Deezer and switch all playlists / history over (and risk that then becoming non-functional in future).

    Even to just have some basic presets and be able to say, “Sonos, play preset one” and it turns on the radio station we want would be really helpful.

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