Answered

My Move has disconnected from my network.  I did a factory reset and while adding the Move product have been prompted for an 8 digit passcode which I don’t have.  How do I bypass this step to complete the installation process?

I have Beam gen 1 and I'm looking at second hand symfonisks to add as surrounds and I'm wondering if gen 1 and 2 can be used together as surrounds or if I need to have same gen.I read from the support page about "stereo pairing" that the speakers to be paired need to be of "same model". However, I don't quite understand the list of speakers that what are considered as "same model".There's a foot note for Symfonisk floor lamp that it works with Symfonisk table lam gen 2. But I assume then it won't work with table lamp gen 1. And by that logic, wouldn't it mean that table lamp gen 1 and 2 don't work together? And if table lamp gen 1 and 2 don't work together then how do I know if bookshelf gen 1 will work with gen 2?From the forums I found that apparently some speakers are compatible between different gens while others are not so I'd like to know for sure before buying. 

I want an setup with AMP connected to my projector(HDMI arc), and then connect wireless to front speakers and back speakers( FIVE or ERA).Is this possible, will there be an delay with the picture and sound?

I recently changed internet provider. Getting the speakers back on the app was a nightmare and I had to wire a lot of them into the router to connect them. Things initially seemed ok but always had a problem with Deezer and flow. It would play what appeared to be my daughter’s music in different rooms and mine in other rooms. So I decided to try an and sort it out. Disconnected Deezer from Sonos deleted Sonos app and reinstalled it and then things got worse. When I restarted the app and tried to join the system it said I had multiple systems on the same Wi-Fi. Majority of speakers were on system 1 and a single speaker had migrated to system 2. I joined the system with most speakers on and factory reset the one that was now on system 2. I cannot now connect that speaker to the Sonos app as it says it can’t find any Sonos products on my my mobile device network. I deleted the app and reinstalled it. No joy but now it says It is not connnected to Deezer or any other content providers and

I have lost my Local Music Library connection since this dreadful new app update was released and now cannot add it back despite trying til I can’t try anymore!My library is on a NAS drive where all my music tracks are arranged into ‘band’ folders. I can access them through my PC no problem but not through Sonos. The only difference being that the path to access via my PC is: \\BTHUB\usb1\Music - note the backslashesIn the new Sonos app that same path cannot be used as the app wants a path that uses forward slashes. It will not accept backslashes.i tried putting in the same path but with forward slashes and my NAS drive fires up but doesn’t connect . Any suggestions please 🙏   

I want to move my beam and era speakers from a summer location to a winter location for 6 months and then move them back to the summer location in the spring. If I set them up at the winter location and then return them to the summer location will the system recognize the speakers when they are reconnected? 

I see there is a topic already about this from 5 months ago but it has been closed.  Is there a solution to this bug? 

My Sonos one SL stopped working from one day to the other. I’ve tried different power cables, factory reset and anything else I could find online to no avail. The unit is just over two years old so there’s no more warranty. I have another nine Sonos One installed, but if this keeps happening, I’m very tempted to sell the whole bunch and switch to an alternative. I’ve noticed similar threads were closed without a solution. I’ve noticed similar threats were closed without a solution which I find a bit concerning. Please advise.

I can’t get spotify onto my controller at all, it isn’t in the available services

I am not able to find tidal in my menu of services on Sonos. I am in UAE. Have tried on multiple occasions, without successany help would be appreciated 

Greetings:I am having massive problems with my Sonos system (Arc, Sub 3, two One SLs as surrounds). One symptom is that I can’t get sound from my 4k blu-ray player, although the picture is fine. I have spent literally days trying to figure it out, but I guess it’s too complicated to deal with here. I have a 65” LG G3, an Apple TV 4K with ethernet and 256gb, and an Oppo 4k player. But one simple thing is happening, maybe this will be a clue. When I play a Tidal playlist, using the Apple TV Tidal app, whenever I hit a Tidal song that features Dolby Atmos, I get a big red warning about how my device does not support Atmos, and that the song will be covered to stereo. I’d be fine with that, except the resulting sound is very low and muffled. I also tried turning off the Arc and seeing if the ‘stereo’ sound would be going to the surround. It doesn’t. When I try the same playlist using Apple Music, it plays fine, although I’m not sure if it is playing Dolby Atmos or not. What could be causin

Why does my Sonos app show the track I was playing about 30 mins ago while it's now playing something else.App is still responsive - I can pause, play, vol up/down but it's not updating the track.Just about had it with this system, Sonos user for 10+ years... I've had speakers disappear and need a full system reset, hate the new app UX - which I could probably live with if it actually worked…Youtube Music, via play:3 units and Beam. No internet issues (consistent 35MBit free while streaming, <7ms latency).(and to update, it just randomly stopped playing while writing this... but hitting play started it again immediately... FFS!)  

One of my Sonos play ones was flashing green and when I reset it now it’s in another group and I can’t get my surroundsound in the same group. Now after screwing around with it, I can’t even get it to work like it used to with my TV and everything else, how do I Get it back to where it was without deleting everything. 

Ever since the new app a few years back. I have had nothing but problems with the connectivity of my system. It seems like every month I have to completely delete and reinstall my whole system to get it to work for even a few days.  Did anyone else have these issues? Were you able to solve them? And how?

I want to play on my mobile and connect it to beam 2. Is this possible?

I’ve bought a Project T2 W and already have a Sonos ERA 300. Both are connected to the same WIFI Network, but I’m not getting any sound from the Era 300Any one with the same setup?

I'm trying to disable Sonos Voice Control on my Era 100 using the iOS app. When I click “Remove Sonos Voice Control” I get this error:Something went wrongPlease try again I have repeatedly please tried again to no avail 🙃Tried rebooting the Era 100 but still got the same error A different Era 100 in my system was able to successfully remove voice control Tried force quiting the iOS app but no luckMy system is running the most recent version 16.4.2 (Build 81.1-58074) and iOS app is the most recent version 80.09.09

Cannot set up sub gen 3. Has orange light on

When I got to my Sonos app and try to activate speech enhancement it will not allow me to do so, the icon won’t even activate.I run Apple TV with my Arc, two play 1’s, and a sub.  It worked before but now it’s not even a option to turn on.

Yesterday I upgraded to IOS 80.09.09 + executed the speaker update in S2.For years I have 2 sets of speakers grouped and connected to the TV set. Set 1 with 1x playbar, 1x sub, 2x play 1 in livingroom + set 2 with 2x play 3 in diningroomafter the upgrade to 80,09,09 the audio on the TV is severely distorting when the 2 sets are grouped together.when I deselect set 2 out of the grouping, the audio on the TV works fine.when playing music the grouping of the 2 sets works fine too.Question: what may cause this issue?Appreciate your feedback  

I want access to my music library from my MacBook Pro, iPad and/or my iPhone 16. I’ve read setup instructions, but nothing gets access to my library. HELP!!

If i pair the two play 1 i have with a sub mini will i get to play using airplay 

Using the App, I can see all rooms and stream to each of them individually. When I try to "join" them via the App they immediately ungroup back to single rooms and only the first room plays music. I used to be able to achieve all this via wifi but a new provider and router has made connecting by wifi impossible. I have joined all via ethernet and all speakers have been assigned IP addresses via DHCPEach room has a network switch between the router and the speakers  

I have the Sonos app downloaded on my iPad as well on my google pixel 7 pro softphone. on the One on ipad it recognize One part of my whole system namely soundbar and 2 speakers play:1.and on my softphone its recognizing only my Sonos One but not my soundbar and the play:1and for both devices it claims not to be able to find the missing parts????? they are of course connected to the same network.

We’ve had problems for quite a long time now with our home network suffering from periodic broadcast storms (usually after an interruption to our main router), requiring powering off/on of multiple devices to resolve.  With the help of my good wife we finally narrowed it down (with a packet capture) to our network setup and SonosNet causing a network / bridging loop.We have a house that has been extended and modified over time, so WiFi (and SonosNet) reception across the entire house is poor in places (we previously suffered multiple drop-outs until we invested in 2 x Boost).  We have a WiFi network (ASUS RT-AX88U and RT-AX92U routers, linked with AIMesh) which covers most of the core of the house, and use cables and unmanaged Netgear switches for our main home/office and our TV entertainment system, etc.  Our Sonos system is hard wired at five locations (2 x Sonos Boost, 1 x Play:1, 1 x Amp, 1 x Five), the rest connect via SonosNet (on Channel 11 which isn’t used on our home WiFi setu