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AaronArizona
Contributor I
November 11, 2024
Answered

Arc Ultra + Sub 3 = fail?

Just setup the Arc Ultra and attempted to pair it with my existing Sub 3. Sonos app says they are paired but then they immediately unpair. I have tried factory resets and repairing multiple times, no luck. Tried calling Sonos customer support but the wait was too long. I’m beyond frustrated.

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Ken_Griffiths
Ken_GriffithsAnswer
November 12, 2024

Maybe go onto describe your local setup in a little more detail and then perhaps other users in this community might be able to make some suggestions to assist you - it would be helpful at least to know the following:

  • Make model of local router or mesh system - plus an outline of the network setup?
  • Any switches managed/unmanaged?
  • If the Arc Ultra and/or Sub are connected using wired/WiFi - if the Arc Ultra wireless adapter has been disabled?
  • Distance between Soundbar & Sub/Anything in between?
  • If you’ve (yet) rebooted the Soundbar and/or Sub and/or Router?
  • Mobile Controller device in use? - make/model/OS version.
  • If you’ve checked for both App (via App Store) and Sonos firmware updates (via App)?
  • What device firmware versions are shown in the about box in the App?
  • If router shows your devices are connected to the LAN and have IP addresses assigned?
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Ken_Griffiths
Ken_GriffithsAnswer
November 12, 2024

Maybe go onto describe your local setup in a little more detail and then perhaps other users in this community might be able to make some suggestions to assist you - it would be helpful at least to know the following:

  • Make model of local router or mesh system - plus an outline of the network setup?
  • Any switches managed/unmanaged?
  • If the Arc Ultra and/or Sub are connected using wired/WiFi - if the Arc Ultra wireless adapter has been disabled?
  • Distance between Soundbar & Sub/Anything in between?
  • If you’ve (yet) rebooted the Soundbar and/or Sub and/or Router?
  • Mobile Controller device in use? - make/model/OS version.
  • If you’ve checked for both App (via App Store) and Sonos firmware updates (via App)?
  • What device firmware versions are shown in the about box in the App?
  • If router shows your devices are connected to the LAN and have IP addresses assigned?
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