Just setup the Arc Ultra and attempted to pair it with my existing Sub 3. Sonos app says they are paired but then they immediately unpair. I have tried factory resets and repairing multiple times, no luck. Tried calling Sonos customer support but the wait was too long. I’m beyond frustrated.
Answered
Arc Ultra + Sub 3 = fail?
Best answer by Ken_Griffiths
Maybe go onto describe your local setup in a little more detail and then perhaps other users in this community might be able to make some suggestions to assist you - it would be helpful at least to know the following:
- Make model of local router or mesh system - plus an outline of the network setup?
- Any switches managed/unmanaged?
- If the Arc Ultra and/or Sub are connected using wired/WiFi - if the Arc Ultra wireless adapter has been disabled?
- Distance between Soundbar & Sub/Anything in between?
- If you’ve (yet) rebooted the Soundbar and/or Sub and/or Router?
- Mobile Controller device in use? - make/model/OS version.
- If you’ve checked for both App (via App Store) and Sonos firmware updates (via App)?
- What device firmware versions are shown in the about box in the App?
- If router shows your devices are connected to the LAN and have IP addresses assigned?
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Maybe go onto describe your local setup in a little more detail and then perhaps other users in this community might be able to make some suggestions to assist you - it would be helpful at least to know the following:
- Make model of local router or mesh system - plus an outline of the network setup?
- Any switches managed/unmanaged?
- If the Arc Ultra and/or Sub are connected using wired/WiFi - if the Arc Ultra wireless adapter has been disabled?
- Distance between Soundbar & Sub/Anything in between?
- If you’ve (yet) rebooted the Soundbar and/or Sub and/or Router?
- Mobile Controller device in use? - make/model/OS version.
- If you’ve checked for both App (via App Store) and Sonos firmware updates (via App)?
- What device firmware versions are shown in the about box in the App?
- If router shows your devices are connected to the LAN and have IP addresses assigned?
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