Avid Contributor I

Answered

Unable to load content

Forum|Forum|2 years ago
June 25, 2024
89 replies
7151 views

The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ccnetamn

Update:

Hmm. Sonos Status page now does show an error.

Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

S

Spathen

Lyricist I

Same here. Not for the first time…

Why do I own speakers that I can’t use!?!

L

LogicalPoint

Contributor I

Same and status dashboard says everything green. 😢

S

slicer180

Lyricist I

Same problem… According to Sonos, no outage.

M

Mike404040

Lyricist I

Is been a long time that sonos has dropped the ball. Wake up sonos. We love your products but give us the software pls

N

NWake

Lyricist I

Same. I’ve loved Sonos for years but looks like it’s time to look for a new system.

D

drossetti

Lyricist II

Here I am ready to go to sleep, trying to set and check alarms, and nothing is available, I see “Unable to load content” everywhere. I can’t see the services I have subscribed to, can’t make anything work.

Sonos, are you telling me not to use Sonos alarms and just go set my alarm on my iPhone, which works quite reliably?

This is not a free product, it is an expensive set of hardware and software, and I expect you to make good on the implied commitment you made when I spent thousands of dollars on my systems.

Sonos, please get your act together!

D

dgold21

Contributor I

Add mine to the list. No content services showing in the app, unable to play anything whatsoever. Content services tab in user profile menu is bare, not a single service shown. Have logged out and back into app, nothing.

Interestingly, the desktop controller does show my connected services. So once again, it’s the app that is failing us.

S

S500MON

Trending Lyricist I

Same issue here. Downdetector is claiming there are no problems..

K

kc633

Lyricist II

Also having issues. Restarted devices. Uninstalled and reinstalled the app. They took a fantastic product and have made it worthless with the app changes. It’s pretty shocking.

ClaudioDSF

Contributor I

Same problem here with the latest app update (80.03.07) on iOS.

My current workaround is to use the old Sonos App from my Mac. So, I suspect that the problem is in the iOS App and not server side.

I tried removing and reinstalling the iOS app, but that didn’t solve the problem.

Show more replies

Sign up

Login to the community