Unable to load content

Forum|Forum|2 years ago
June 25, 2024
89 replies
7151 views

The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ccnetamn

Update:

Hmm. Sonos Status page now does show an error.

Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

Show previous replies

D

drossetti

Lyricist II

A general question for either Sonos or the community: Was this iOS app developed by high school interns? It has been totally disappointing since the release. I mean, you release a new app without alarms? And then you plug them in way down inside system management menus instead of making them easy to use? And now — late night Monday June 24, 2024 — nothing works at all?

F

FredskiSounds

Enthusiast I

Same problem for me, I was using Sonos earlier today, now after updates, I get “Unable to load Content” and have no Connected Services on my iPhone build 80.03.07 with this Jun 24th update.

I do see Services on my desktop app.

I logged out and back in on iPhone several times but still get Unable to load Content errors.

P

PNWest

Lyricist I

Yep, unable to load content on the iPhone app. Does Sonos have a QA team that tests builds before they are released? It doesn’t appear so.

S

Seisto

Contributor I

First true issue I’ve hit since this whole fiasco started. Played music everywhere all day, up to about an hour ago, and now “Unable to load content.”

E

EmeraldSage

Lyricist I

Ditto to all above.

I even went as far as resetting and updating firmware on my router in case that was the issue.

These last few “updates” to the app have been nothing short of complete and total bull 💩!

B

BrewsterOZ

Trending Lyricist I

Same here. Working this morning, running current firmware. Noticed speaker update was available. After 5 failed update attempts it finally worked after unplugging 2/14 devices. Go figure!
Now “no content” blank screen. Deleted app and downloaded again. Logged on to account and guess what. Nothing again. Sonos indicate no outage. You’re losing me Sonos!

D

Desilu

Contributor I

I thought it was just me. Updated the app, it worked for like 2 seconds and then went to unable to load services recent, etc. I removed my wifi network and reconnected because when i signed out and back in, it said i had MULTIPLE SYSTEMS? SERIOUSLY. Now I only have one and cannot access my stuff. Thank GOD i kept the old sonos pc app . I am able to access everything from there, but the new app SUCKS. This CEO needs to be FIRED. This is complete BS