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My original Playbar does not appear to be on WiFi nor are there lights on the Ethernet jack.  The power cord for my playbar is snaked behind a accent wall that my 75” tv hangs from 1/any suggestions on hot to get the internet going or 2/resetting the sound bar without unplugging the plug from the wall?

I have just purchased  a beam 2 but cannot get beyond the WiFi connection set up phase.I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker. I'm at a loss here and frustrated to say the least  

Hi,Is there a digital optical (SPDIF) input in order to connect an external streamer/DAC to the new ARC Ultra, busides the HDMI eARC ?In the specs it is not listed, and the pics so far are not detailed enough. Many thanks !

Having a party and switched off all of the speakers except one.  When I tried to then add the others back, they showed check marks in the app as if they were connected, but no music playing, and were grayed out.  Tried rebooting app, using another iPhone to control, using my MacBook to control.  Nothing.  Party had to continue with no music.  I spent a fortune installing speakers, turntable, soundbar, multiple amps.  Am soooo frustrated!

Hi all just got  some era 300s to use as rears for my ARC ultra. Is there any news on the centre channel being activated in surround mode using non Atmos content? I have them on 10 and find them still a bit quiet 

The Sub 4 isn't showing in the 'Your System' summary, or when adjusting individual speakers, but does show when I go into Manage/About your system/ - it shows there as in the same room and connected. Does this mean it's connected but not active? How do I get it active and showing in the summary  ? If I try to add another speaker or component from there, nothing shows up.

I currently have an arc, sub gen 2, and for rear surrounds a One and a One SL. If I upgraded to the arc ultra with the gen 4 woofer, can I keep my gen 2 woofer and combine it with the gen 4 one for a dual sub set up? Or do both speakers need to be at least gen 3? Wasn't sure if I could use a pre gen 3 sub with a post gen 3 one. I'm sure the answer is yes but given the cost and how long I keep these things I figure doesn't hurt to triple check. 

Have 4 Sonos ports as part of a media system wired to play throughout the house. Music Appears to playing from the Sonos app, yet no sound in the house. All ports and plugs have been checked and reset. They are green, so all appears properly connected. Any suggestions to fix?

Until the beginning of this week my pair of Era 100's were producing perfect surround sound when installed with a Beam and using the S1 app. A few days ago I swapped out the Beam for an Arc Ultra and also updated the Sonos app. Now the Era's are almost silent. The new app has removed the means of controlling the sound level for the Era's. I have EQ adjustments set to loud. I've done a trueplay on all. They all display a stable white light. Should I revert to the S1 app? Will that work with the Ultra?

Hi- for about a week now, when I play a playlist it will play the same song on repeat, move randomly to another, play that repeatedly and over and over again. Any suggestions? The queue only shows the one song that it’s currently repeating 

Hi there, everytime I turn on my sonos ace, usually there is a blue light which allows me to know that it is on. However, these past few days, when I turn on my headphone, the light just blink blue once and it does not stay there. This makes it difficult for me to know whether my headphone is on or off. if you guys have any solutions, please let me know.  Thank you

My Sonos 1 just suddenly quit. I tried reconnecting to the WiFi network it worked on last week, but it can’t see the Network. I tried Factory reset, I tried “update network”, I tried “set up new  system” and even connected the Sonos directly to the router via ethernet - and the Sonos still sees no network. Is the Sonos broken ?  Is there a remedy ?

I have 2 home networks, the family network (call it “Fam”) and an IoT network (call it “Dev”). The Sonos devices are on the IoT, as are my Apple HomePods (which I use for voice control). The family’s iPhones are on the family network. The two networks can see and address one another, although they are on different netblocks. At the moment there is no firewall between the two networks.Devices on Fam can see the Sonos speakers. For instance, I can ping them from my computer. But I cannot AirPlay to them, and they do not show up on in the Sonos app. I cannot control them from Siri on the Fam device. If I switch the device to Dev, it can see the Sonos devices, identify them in AirPlay, and control them.It used to work across networks until I switched the Fam network to a new device. The biggest relevant difference I can see is the new Fam network requires a new netblock. So my guess is that AirPlay and other device discovery is just using the broadcast IP on the netblock to find the Sonos

Does Sonos have a customer service dept that will visit your home?

I have a Sonos one but the app can no longer detect it. Purchased a roam in the summer and can connect to this. Seems I had a ‘gold’ app now converted back to a ‘black’ one - I’m very confused. Don’t really want separate apps for each Sonos device. can anyone offer any advice? 

Currently have an Arc with a pair of Symfonisk bookshelf speakers as surrounds. Now with the Arc Ultra out, I'm need help deciding what to upgrade.Do I upgrade the Arc to the Arc Ultra and keep the Symfonisks as surrounds?Or do I upgrade the Symfonisk speakers to Era 300s, and keep the Arc?It's about the same amount of money. I listen to quite a bit of music with this setup (other Sonos speakers throughout the home). I'm not sure if I consume Atmos content, not sure my TV can pass it through the arc channel.What would you do?

Morning allI’m not sure if this is an extreme use case, but please hear me out: I have a turntable and streamer+DAC combination connected to a headphone/pre-amp analog-in, which in turn has analog outputs to a Sonos Port. This is fine for listening to either digital or analog sourced music through my Sonos speakers, wherever they may be.However, I also have a set of passive speakers connected to monobloc amps (1 amp per speaker, L&R) and I was wondering if I connected my monobloc’s to a Sonos Port (potentially one Port for each monobloc), could I in theory send an audio signal from the Sonos Port connected to my headphone/pre-amp, wirelessly to the Port’s connected to the monobloc’s, these Port’s acting as a preamplifier to the monobloc’s, thereby allowing my passive speakers to effectively be active speakers, but of somewhat higher quality than a Sonos smart speaker?I am of course presuming that the music signal is at least CD quality/lossless and not compressed and that the Sonos

I have set the home theatre with SONOS ARC+SUB gen 3+ two ERA 100 rear surround speakers.ARC is hooked up by ethernet cable, the rest wirelessThe proble is the surround speakers has the tendency to oscillate the sound during sound changes or frames changing during film reproductionHave any one experienced this problem ? and is possible to correct it?regards

I’m setting up a Play 1 on a brand new network using the Sonos 2 app.  All of the steps seem to complete (chime, joining the temporary network, etc) then the “finalizing connection” screen appears with the bouncing dots.  I’ve waited 20+ minutes and nothing has changed.  Do I start over?  what’s the hangup?

Hi all, I added a new ROAM 2 to my system last week and cant use Alexa voice control. I can use the sonos voice control, however  when I try and add Amazon Alexa I get the signing into Amazon then repeatedly get try again at he bottom of the app! My Beam, and the 4 other SONOS speaker work fine with alexa. Any ideas ?

For my home theater centered on a Beam, I recently ditched my Play 3s to go to a set of in-ceiling 8” Sonos Architecturual speakers with a Sonos Amp. I have everything connect correctly but the surrounds are not nearly as strong as before. Any advice?

I already own the gen 1 beam and 1st gen play one currently been used as a surround sound setup….my question is if I bought a pair of era 100 could I add these to the existing setup so essentially having 5 speakers as a surround sound..The reason I would like to add these era is to connect my Bluetooth turntable which I know would only connect to the 2 era’s, or would I have to just replace the ones with the eras if so would this work as surround sound when needed the connect to the turntable when needed…thanks

How can I add my partners Apple and Amazon playlists to my Sonos account

Hi, I just bought the Sonos multiroom speakers Five and Era300. I am having issues with the connection. The setup worked fine, I was able to connect both speakers and initially the music is running in both rooms, but then sometimes one room will lose contact and just stop playing the music. And without me doing anything it will start playing again, going on and off... it's so annoying.Also, there is a latence in how quickly the system reacts to f.ex. me regulating the volume through my mobile, or pausing the music etc.My husband has a One Plus mobile, he isn't experiencing the same issues, it runs smoothly on his phone. Is there anything I can do? Help would be greatly appreciated, thank you!

HiI currently have a Sonos Arc and sub gen 3, soon I will be getting an ultra to pair with my gen 3 sub.My question is do I need to reset the gen 3 sub, or is it fine just removing the sub from my Sonos Arc in the app and then resetting the Sonos Arc?Just not sure if the gen 3 requires a full reset to pair with my new arc ultra?Thank you