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I have 3 rooms set up as surrounds suddenly 2 of the rooms disappeared. After rebooting my router, they have reappeared but now components are missing and won’t re-add. One is a sub in the living room that won’t re-add back with my Arc and Era 300s. The other are 2 Symfonisk lamps that won’t add back to my bedroom beam. This happened a couple of weeks ago with just the living room and  after Sonos support were less than helpful, I managed to get it sorted myself but no components went missing. Sonos support were claiming it was my network and wireless mesh system, but couldn’t explain to me why that would suddenly be a problem when the system has all worked flawlessly for 2 years exactly as it’s set up now. Any suggestions from anyone? Is the new app part of the problem? Again no problems before updating that either. Short of removing my whole system and re-adding it, or hard wiring one speaker and creating a separate Sonos network, I don’t know what else to do. P.S. after rebooting th

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

Since a week or two, my speakers have a green led after being inactive for a few hours. I have switched the status lights off in the settings, to no avail.Why are the lights on, and how do I turn them off?Esprcially in a bedroom at night, I don't want a green glow all over the walls and ceiling.

I have noticed some of my speakers sporadically going to volume level 0 since the June 17, 2024 update of the new App. This causes the speaker’s indicator light to go green. Has anyone found a setting to stop these volume changes?

Before the update, Sonos worked just fine.Now, I need to restart my router, in order for Sonos to play streams from TuneIn or other radio. Otherwise I am getting the "Something went wrong" message.I shouldn't need to do this, but it looks like I have to. Why does it need a restart every day in order to work?

Hi,  I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).  Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).  I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.  has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.  I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up. please if anyone else has this issue and it’s not my pair being faulty then let me know! 

I would like to play music at a family cookout in a local park. Is there a way to set up 1 or even 2 Moves?

Sonos Roam is not powering on.  I have had it for about 2 years and it has always charged properly and powered on properly.  I have switched the charging cable and charging block out and also plugged into a powered USB A charging outlet without the charging adapter and left it for awhile.  The charging light never comes on.  I have also tried a factory reset on it.  Nothing appears to resolve the issue.  Any thoughts on why it might be dead and how to resurrect it (other than what I have already tried)?

I have a “Five” speaker that needs the S1 controller app - it was all working beautifully untill a recent update of Xigmanas to v13.3.Play:5: BedroomSerial Number: 00-0E-58-5B-8C-7E:3Sonos OS: S1Version: 11.14 (build 572151190)Hardware Version: 1.16.4.1-2.0Series ID: P100IP Address: 192.168.2.26WM: 1OTP: 1.1.1(1-16-4-zp5s-0.5) This included an upgrade to the latest version of Samba.Samba have now dropped support for SMBv1 which is the cause of the problem :Question asked on Xigmanas forum :-           What has changed between 13.2 and 13.3 ???Samba is upgraded to 4.19.7 so it refuses SMBv1 connection attempts.You'll either have to upgrade your Sonos device or keep your xigmanas at 13.2Is there any chance of S1 being udated to use a higher version of Samba ????  Otherwise it renders my ”Five” useless as I must keep the NAS up to date.Dave

Hello,I have been using the system for several months (there were no problems and I was satisfied) and a few days ago a problem occurred. I haven't changed the network settings or anything in the Sonos system settings. Suddenly the speakers would not turn on and after a while they were not available in the system.Standard procedures don't work. I am able to reset the speakers and add them again. However, it succeeds the first time. No additional (second) speakers can be successfully added to the system. It goes through the detection procedure, identification sounds, and when the screen for joining the Wi-Fi network appears, the procedure is interrupted. A message appears from the Sonos application that the speaker is added - but it may not be visible and you need to turn it off/on. Then the application displays another window to add the same speaker to the system when it is restarted. However, then you cannot reach the window with the identification sounds because the loudspeaker does

It’s my understanding that Sonos staff ‘moderates’ this forum. Hopefully that also means what we say here will likely reach the attention of Sonos management and technical personnel.With that in mind, I have one straightforward request, conveyed on behalf of myself and other Sonos users who do not wish to be swept up in the ongoing development of the ‘new’ Sonos controller app: tell us when you’re done.The app has been a work in progress since early May. The latest information Sonos has provided indicates that a number of basic functions will not be in place until September or October.  Among these are restoring easy access to our pre-existing Sonos playlists, including the ability to retrieve and play them; along with the ability to create and save new Sonos playlists, and to subsequently edit and resave those Sonos playlists.I have stopped downloading the ‘updates’ Sonos has been releasing every so often — because none of them seems to address Sonos playlists, which is the most impor

Hi,I have to buy a new harddrive for the music library - my portable Samsung are to old :) for SMB3.But - the external drives I found have no specifications for the end-to-end.I have talked to a couple of suppliers and they have no more information - and have no knowledge about what harddrive do recommend.So are there any friendly soul here who knows?I just need 1 TB and I have Windows 11 and the connection in the router is a “classic” USB.🙏Pia

I followed the instructions on my MAC and worked around the 913 error by creating the path to my library as if it were a NAS. Everything was fine until last week’s update and now most of my albums are listed multiple times in Sonos and the majority of them are empty. (Example below) I have tried deleting and reloading and even using the real NAS version of my library, but without any change. Does anyone know a fix for this? 

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

I’m not sure if I'm in the correct place but I was asked to go here to report I’d like to Opt Out of Beta test this time. Hope you pick up.

Apple music won’t stream to Move 2 speakerApple music streams on all other Sonos speakers Move 2 will stream other services  Move 2 will stream apple music via air play Move 2 will stream apple music when paired with another sonos speaker Router has been rebooted voice services have been uninstalled apple music has been reauthorized  move 2 speaker is brand newModerator edit: Combined posts

My Roam 2 speaker, when connected to my phone (whether via Bluetooth or WiFi), intermittently produces hissing noise. Even when playing music, if it’s soft music, I can still notice this buzzing noise similar to electrical interference. Placing the speaker close to my ear, I discovered that the noise is coming from the lower part of the speaker (below the Sonos logo). Could this be a quality issue with the product? Is there a setting in the Sonos app that can resolve this issue, or can I request a replacement? I am very satisfied with the design and sound quality of the Roam 2, but this white noise issue is quite bothersome.

Sonos said that they would restore accessibility for the Sonos app to utilize your local music library (in my case, MacOS).   This has not happened, it still doesn’t work and we’re approaching August.Anyone else seeing the same issue? 

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

SO, there has been an update…. Local Library is back...HOWEVER I can not add it to my Sonos . Ive followed everything on here ...IS THERE SOMETHING IM MISSING ?????  I managed to get it to recognise my external drive as a NAS and it worked ...BUT AGAIN since the update for the Local library IM NOW UNABLE TO EVEN DO THAT ….IT USED TO BE SO SIMPLE TO ADD YOUR LIBRARY.  IM SLOWLY LOSING HOPE THAT THIS WILL EVER BE AS GOOD AS IT WAS BEFORE THID NEW APP. HEEEEEEEEEEEELLLLLP

Just installed this update.  Couldn't see my system , wanted extra Bluetooth permissions on Android which I didn't allow.  Restarted, system found!However, on both iOS & Android apps Apple Music no longer displays the lossless system.  Moved the track position back & forth a few times, but still no logo.Is this yet another bug in this "update" or are we back to lossy streams from Apple Music?Thanks 

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working.  I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

Sonos Move suddenly stopped connecting to the network, only the white light blinks. Reset attempts do not help. In addition to Move, I also have Amp and Ikea Symfonisk on the network, all connected wirelessly. Everything worked without problems for several years.During testing, I noticed that if I turn off Amp, Move connects to the network and is visible in the application. When Amp is reconnected to power, Move stops playing music and is removed from the app. SYMFONISK is also disconnected from the network for a while.Diagnostic data ************Please help. Moderator edit: Diagnostic number recorded and removed.

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

Hi community,After updating to the new SONOS app, the IDAGIO streaming service doesn’t continue by itself between movements in symphonic music. If the symphony have, let’s say 4 movements, you need to go to switch between them manually. Does anyone know what to do?