Answered

Arc is making a cracking sound intermittently.  Wassup with that!?!   Stuff costs too much to not work correctly.  it’s happening during active streaming and also when just resting on a homepage.   doesn’t happen when playing music.   

I have a new WiFi router and cannot connect my speakers to it

The volume cannot be increased past 15 in one of my rooms that has its own amp and uses ceiling speakers.  When I try to increase the volume it automatically adjusts itself down.To avoid confusion, I have no arc or TV in room, not is any other amp in my house tied to this room.  It is a standalone amp.

Can it be true that it is only the system owner, who can create and edit alarms?Can there be several system owners in the same household?Or is it it really true that I have to ask my husband for his login to change an alarm?

I have just unboxed and connected by pro-ject debut carbon turntable (which I understand has built in pre-amp) to my port.i have zero/low volume until i get to 80+ from my connected speakers (arc and ones) and then I get humming as well. i previously had a cheaper Sony turntable which worked fine under the same set up and have been through every thread on here and nothing working. Just wondered if anybody has come across anything else that might work? Or is time to try my luck with uk customer services?thanks in advance!

In my phone app the battery shows for the Roam as charging and a few minutes later the charging indicator is gone. Is this normal? I’m using the base charger for the Roam.

Hi,I have 7 sonos speakers and 1 Amp. All are physically connected to an Ethernet port of my switch.All the Plays are in Disable Wifi mode but I can't disable the Wifi for the Sonos Amp, the option is grayed out.Any advice ? 

My Move & Roam are not connecting properly to TV audio when added to the group. All my ‘non moveable’ speakers connect seamlessly. Both the Move and the Roam’s audio drops out every few seconds if I try connecting them to both my Beam or Ray while watching TV.There are no issues with connecting the Move and Roam to the Beam & Ray while listening to music. Any idea what I'm doing wrong? 

After having lost all of my alarms with the new app I was aware the function wasn’t there initially with the new app.This  week I decide to give the function go as the capability is now visible and I’ve set up two new alarms. Set daily for different speakers, at different times with different playlists. neither of them have worked yet.  I’d like to know categorically if I should be expecting this to work or not so I know whether to bother wasting time trying to troubleshoot it. 

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

please help :( i can't connect my sonos 5 speaker to my lg tv.  i think the sonos 5 has bluetooth, but the tv doesn't detect it when the light is flashing blue and white.  the speaker chimes when it's flashing amber, not blue and white, but the tv doesn't detect it at all, no matter what that light is doing.  the input jack on the speaker looks like a sort of dummy ethernet port, not an HDMI or an audio jack, and i can't see any other input jacks.  no instructions came with the speaker, of course :(  help!  i'm in my fifties, so, you know.  thank you!

I’ve got several songs that won’t play on my Sonos. Most are older songs from 90s (Beck, Stone Temple Pilots). They show up in the queue but get skipped or I get the “not encoded correctly” message. I’m pretty much at my wits end with Sonos. Any suggestions?

Sometimes when I power on my LG TV (UM8070PUA) no sound will come through my Sonos arc speaker. It does t happen every time when I turn my tv on, but when I does happen, I have to unplug it and try to rest everything, (annoying). this has happened since I bought this speaker a few years ago. It’s annoying, does anyone know why this keeps happening and how do I fix it?!?

Sonos Move 2 application would be extend for support other character sets such us Latin2 Extended. This is song title in Czech lang. 

I have Era 300s and 100s in white. Is the Arc Ultra and Sub gen 4 white all the same shade of white? 

Hi, Installation of 2x Era 100 speakers -On setup, they appear one by one, exactly as they should do. They take a couple of minutes to join the Wi-Fi, and then they disappear.We’ve factory reset a couple of times and tried with different login accounts (4 in total) as we were getting this message “To manage these settings, sign out and sign back in as the owner of this system.” but I created the System, how am I not the owner? Firewall ports have been opened as per Sonos advice online.Can play over Airplay via Spotify, but it’s like they don’t exist when trying to access through the Sonos app.Any input would be appreciated, thanks.

When will this be on the Sonos Road map?  There is no reason for Sonos to force customers to spend more money on the larger sub if they already own the mini’s.  This is just greedy practices.If this will never be on the roadmap, please advise, so i can start to phase my future purchases to another companys product.  Sonos has not done well by its loyal customers and this is a simple fix if you wanted to generate some good faith among customers that you would like to keep.

Unable to load content in app AGAIN! Come on Sonos, sort it out!

Hi. I have pair of Sonos SL One speakers which I previously paired with my Mac. I now want to use them elsewhere paired with music for streaming from my iPhone. I’ve factory re-set both of them but when trying to pair them with my phone on my home wifi, I can’t get past the stage where I have to input my wife code- this results in an error message saying the wifi can’t be found. I’ve updated the Sonos app on my phone, deleted it and re-installed it but can’t get the speakers to pair. Any help appreciated.

Just reading the “Switch Sonos between a wireless and wired setup” document athttps://support.sonos.com/en/article/switch-sonos-between-a-wireless-and-wired-setupand it mentions to have one device connected via Ethernet, then the other products will change over to the newly created Sonos network.But I have multiple Sonos devices spread over 3 floors.Will this method still work? or should I switch to a Wireless network and just use my Wi-Fi (There is a Access Point close to every Sonos)I assume this setup mean NO device should be connected via Ethernet Thank for any help LEVEL 1ARC: ONE-SL: ONE-SL: SUB: LEVEL 2BEDROOM PLAYBAR: PLAY:1: PLAY:1: SUB: BATHROOMFIVE:ROBEIKEA SYMFONISK LAMP: LEVEL 3PLAYBAR:

Hi there, I understand there is an option to return my sonos arc, pay 100 euro’s more and get the new sonos Arc ultra. A similar thing can be done with the new sub.I have purchased my sonos Arc 2 years ago and I did not buy it directly from Sonos but from a third party in Slovakia. My products are registered however in the sonos page.Am I eligible to return and just pay the difference between the new and old?I would really hope so but if that is the case how would I go about doing so considering my location?Thank you

Hi. I have 4 tourist rentals all connected to the same wifi network. I have set up 4 Era 100’s using this network. At the moment, if one guest uses the Era 100 in their rental, the music is also played in the other rental properties. Clearly my other guests do not want to hear each others music! If I disable the wifi on each speaker, can the guests still play music via Bluetooth only? Or is wifi mandatory?

Hi there!I am getting really frustrated with trying to install Alexa on my new Era 300. I have tried several times, factory reseting speaker but still - at first there is only one option to add vooce assistent - Sonos voice assistent. When I succesfully add it, then click on add voice assistent it just gives me the option to use third part smart device to control Sonos speaker (which I do not want - I want to install and use Alexa on Era 300), and leads me to quick help manual. No other options at all. Also in the Amazon Alexa app - there is no Sonos skill, for that matter anyways?!i have tried to reinstall both apps (Sonos and Amazon Alexa app) with no luck. please help!

Hello,I recently decided to digitalize my CD collection in FLAC, and replace the library of MP3s I had.I never experienced any problems with playing MP3s on my different Sonos devices, either directly from the Library, or with Plex inside Sonos app.Also sometimes I play from the Symfonium App (linked to the Plex library) and Cast on Sonos devices.My setups are:Main Room: ARC + 2 Era 300 + SubBedroom: IKEA SYMFONISK LampBathroom: Sonos 1But since I want to play FLACs i experienced different behaviour depending on the devices i want to play those files. I’ve made some tests with the same track: FLAC, 44,1khz, 16bit, 940kb/sHere are the Results: Bathroom (1 Sonos 1) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, plays perfectly- Symfonium, Jellyfin : OK, plays perfectly- Sonos app, Plex: OK, plays perfectly Bedroom (1 IKEA SYMFONISK Lamp) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, pla

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?