Answered

My Audio-technica MODEL AT-LP60-USB won’t play music out of my arc using the port. I’ve tried everything. Any suggestions?

Hello,My Sonos speakers and speaker groups won’t load on my Sonos App.  I’ve been had this issue before. I use the new app and I have all IOS devices that are all up to date on the 18.1.   My newer speakers will play music through the Bluetooth option via Spotify and Apple Music. I have tried rebooting all of the speakers by unplugging them and also rebooting the router.  I turned the router back on after 10 mins and then I plugged in all of the speakers.  none of them connected to the app.  what is going on??  help

My Sonos playlists disappeared with the new and “ improved” App. They never returned. I thought that they were going to return. Does anyone know what is going on? 

I have connected my YouTube Music account but no playlists show up.It is blank. How do I get these to display?

A new system, connected Arc to TV via wifi, tried setting up sub via the wifi, it goes thru the set up and for finish up with an orange/red light when I power on Any ideas welcome Thx Chris

I’m reopening this topic with Sonos’s new product line in mind. We currently have a setup that includes a Sonos Arc as the front speaker array (L, R, and Center channels) and two rear surround speakers powered by a Sonos Amp. We’d like to add a third-party subwoofer, connected via a separate amplifier, using the LFE input from the Sonos Amp. However, in the past, this setup was disabled when using the Arc in a home theater configuration. Has this functionality changed with Sonos’s latest product updates?  Can a 3rd party Sub be supported in some fashion, w/the ARC Ultra and Sonos Amp in the landscape.  

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

Can you connect Sonos bluetooth turntable connect to Beam, sub and 2 x Era 300 via Bluetooth?  

Hi, what is the issue with sonos?, everything worked fine with my sky router,  now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

Is the Move 2 compatible with a WIFI 7 mesh system? I had a Move and returned it because it wold not connest.  

Bonjour à toutes et à tous, Petite question dont je n’arrive pas à trouver la réponse… Peux t-on ajouter à son Home Cinema Sonos 2 X Era 300 en position devant. Pour résumé voici la configuration que je souhaiterai : 1 X Sonos Arc Ultra 1 X Sonos Sub 4 4 X Sonos Era 300 (2 X devant + 2 X derrière) Merci par avance pour vos retour. Moderator edit:Google Translate- Hello everyone,A little question that I can't find the answer to...Can you add 2 X Era 300 to your Sonos Home Cinema in the front position.To summarize, here is the configuration that I would like:1 X Sonos Arc Ultra1 X Sonos Sub 44 X Sonos Era 300 (2 X front + 2 X back)Thank you in advance for your feedback.

Why can’t I add a Sonos Sub to a system using a PORT?  Will this ever be available? 

I used to be able to see the charge percentage of each of my Roam speakers on the Sonos App. 

so again the dreaded issues with returns to Poland. Despite giving both playbar waybills to DHL along with the labels and all being ok these have been returned to me today sayingh cant process as no invoice details to sendSonos say its a DHL issue and DHL say its a sonos issue, been going round the houses trying to sort and gettimg nowhere, the 14 day return period is nearly out and struggling to resolve, anyone able to shed any light @SONOS @Sonos Support as we will get charged

Do you have a guide on how to set up an SSID in my Meraki environment to wirelessly connect a couple of Five speakers to the network? I want to control the speakers with an iPad on the same wireless network, using the same VLAN. Right now, the app can’t see the speakers.

I am setting up a new Sonos arc, amp, and subwoofer gen 4 for a client. When i was able to add the devices with some difficulty but now that i have the products added it will not allow me to create a room for the equipment therefor i cannot set up the system any help??

I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

Bought the Sonos Ace headphones as soon as they were available.The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

Hello. My Sonos Ray just arrived and it sounds great, however I have a problem configuring the remote. I have searched Google, Reddit and this support forum and I think this is an app/software issue. I tried two IR remotes, the TV one (Horizon Android TV, definitely an IR model) and a Tuya internet enabled IR emitter.I go to the Sonos app, I start configuring the remote. It asks me to press 3 times the volume up button.For the TV remote, the soundbar seems to receive the messages because the leds light up exactly 3 times, however the app tells me nothing was received.For the IR emitter, the leds light up, the app gives me an ok icon, but then it goes back to "we did not detected any signals" message. I can restart configuration and the app will ask me the next command (volume down, then mute), however after I'm done the Ray still doesn't take the commands into account.Any suggestions on what i could try?

I have an Amp S1 (I know...it’s really old) and would like to connect my TV audio to my Amp using with an HDMI cable.  I just tried connecting the white/red analog cable into a HDMI converter with the HDMI cable going from the converter into the ARC HDMI port on the TV.  No luck.Has anyone had any success with connecting an Amp S! with wired speakers and a TV with HDMI?

Sonos app is losing the system, and when I am able to connect it, during for example couple of hours system is lost several times. Music is playing but I cant get contact to it. Move. At first a year-two years ago it worked perfectly.

Buen día. No me deja resetear. Presiono el botón y la conecto a la luz, y solo parpadea en blanco, y después se pone verde el indicador, y no resetea de Fabrica. No puedo usarla, no la detecta ningún dispositivo  Moderator edit:Google Translate-Good morning.It won't let me reset.I press the button and plug it into the power, and it just blinks white, and then the indicator turns green, and it doesn't reset to factory settings.I can't use it, no device detects it.

Hi Sonos Community,I’m trying to integrate audio playback from my website with my Sonos system, but I’m running into an issue where the sound isn’t syncing properly. The audio starts with a delay, and sometimes it doesn’t play at all through the Sonos speakers, even though other streaming services work fine.Here’s what I’ve tried so far:Tested the playback on different devices (laptops, tablets), but the delay remains. Checked my Sonos app settings to make sure the network is stable. Updated both my website’s audio player and my Sonos system to their latest versions.Is there a recommended way to optimize website audio for smooth playback on Sonos, or has anyone else encountered issues with delays when streaming from a website? Any help or suggestions would be greatly appreciated!Thanks in advance!

Can the Sonos Beam help simplify my home theater system? 

I would like to get all of my speakers to downgrade to the precious revision of firmware and the older version of the application software reinstalled. The auto upgrade a few months ago made the entire ecosystem extremely problematic. In three months, Sonos is still struggling with a ton of unresolved issues. The system is still completely unreliable, non performance and absolutely not user friendly. The application’s initial loading is slow and buggy. Songs skipped randomly without user input. The integration with Apple Music is subpar. I have managed products for over a decade. My entire product team would be shot if a release went as badly as Sonos’s release. All that I ask for is a path to normalcy and a good system that identifies with the standup and awesome brand that it used to be.