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Sonos Ace case

  • October 8, 2024
  • 2 replies
  • 787 views
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Bought the Sonos Ace headphones as soon as they were available.

The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.

Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

Best answer by Airgetlam

Your best bet is to call Sonos Support directly to discuss it. I honestly have no idea in particular about replacement cases, but if you just purchased it, I’d think it was under warranty. 

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2 replies

Airgetlam
  • Airgetlam
  • Answer
  • October 8, 2024

Your best bet is to call Sonos Support directly to discuss it. I honestly have no idea in particular about replacement cases, but if you just purchased it, I’d think it was under warranty. 

Bruce
R
  • rogguz
  • Lyricist I
  • November 12, 2024

Just bought Sonos Ace Headphone, they are amazing, except for  zipper on case.  I’ve had headphones for  two days and case zipper has failed, completely jammed. 

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