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Hello. My Sonos Ray just arrived and it sounds great, however I have a problem configuring the remote. I have searched Google, Reddit and this support forum and I think this is an app/software issue. I tried two IR remotes, the TV one (Horizon Android TV, definitely an IR model) and a Tuya internet enabled IR emitter.

I go to the Sonos app, I start configuring the remote. It asks me to press 3 times the volume up button.

For the TV remote, the soundbar seems to receive the messages because the leds light up exactly 3 times, however the app tells me nothing was received.

For the IR emitter, the leds light up, the app gives me an ok icon, but then it goes back to "we did not detected any signals" message. I can restart configuration and the app will ask me the next command (volume down, then mute), however after I'm done the Ray still doesn't take the commands into account.

Any suggestions on what i could try?

Hi @Strainu, welcome to the Sonos Community!

Sorry to hear you’re having issues getting a remote to work with your Sonos Ray. There isn’t anything on our end showing there’s issue with the Ray and setting up an IR remote specifically, but there are some steps you can try if the remote setup isn’t working.

Our article for a TV remote not being detected suggests the following: 

  • Check for objects blocking the IR sensor - Ray’s IR sensor is located on the front, under the Sonos logo.
  • Replace remote control batteries - If the batteries are weak, the IR signal may not be strong enough for the home theater product to recognize it.
  • Eliminate direct sources of light - Direct sunlight, or other strong sources of fluorescent light can interfere with IR signals.
  • Reduce IR interference - Turn off any other device that uses IR such as a remote control toy or IR repeaters/extenders. 

Try these if you haven’t, as well as rebooting the Sonos Ray and the device you have the Sonos App installed on by powering them for for one to two minutes. 

If the steps above don’t resolve this issue for you, then Submit a Diagnostics after attempting to add the remote to your system and reach out to our support team for further troubleshooting: They have the necessary tools available to see where and why the process is failing, and assist you in resolving this issue.

I hope this helps!

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