Answered

My Spotify playlist and history are not importing into Sonos in a new location

I’m watching the football game and I want to play the TV over my speakers, but I cannot figure out how to do it

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

I am looking to buy some extra support screw plugs that you push into the back of your speaker to attach to the speaker stand. Not the screw, but the plastic plugs you just push in. Anyone know where I can get these?Thanks in advance.

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

My Sonos Beam’s HDMI ARC has broken, I think since the iOS update. Making the soundbar and sub I recently bought for it frustratingly not very useful!  AirPlay however does work, but has some obvious limitations  The HDMI output itself works, as in the screensaver esque screen outputs to my TV, but the TV itself cannot play audio back via the ARC output. It had been working flawlessly for a few years until it just stopped working one day.  I’ve tried: - factory resetting the beam- trying a different HDMI cable- trying a different TV with HDMI ARC output- going through the “TV Setup” workflow in the new app (which claims to succeed in the “Connecting to ARC” step, but then fails the “Test Connection” step  I’ve not tried a different HDMI ARC input device, because I don’t have one to try.  Does anyone have any suggestions on what I can do? Or is the Beam toast?

I have had a Play 1 system for years, consisting of 9 speakers, it was connected to wifi through a wifi mesh and it has worked wonderfully.I recently moved house and have taken the wifi mesh with me. Plugged it in and all works wonderfully - magic.  However, for reasons I will not get into here, I now need to remove the wifi mesh and want to run my sonos system from my new wifi.Looked up and followed the instructions online about how to do this, i.e. factory reset and setup a new system.I turned off all my speakers and factory reset one of them (call me a cynic but I wanted to make sure the process worked with one speaker before I jump with the whole lot).  The process is not working and I currently have a speaker which I cannot connect to anything other than a temporary network!What have I tried:Run app with phone connected to new wifi:-‘No Products Found’ - fine. Selected setup new system.  Finds Play 1 - I requested that it adds it. Gets to wifi connection and the app automatically

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

Does Sonos have the idea to release earbuds ?

I am trying to connect a Marantz ER2500 CD/DVD player to my Sonos 5 speaker. I also own a Marantz PM710 DC Amplifier that I’m actually already using to connect my AR XA215832 Turntable to the Sonos 5. Being doing this for years, and although definitely not the ideal set up, it has worked well for us. I have the Amp connected to Sonos with an RCA cable and what I believe is a TRS Male Stereo to Dual RCA Female Adapter. What I’m trying to find out is if it is possible to connect both my Marantz ER2500 CD player and my AR XA215832 turntable to the Marantz PM710 DC Amp, then the amp to the Sonos 5. Anyone knows if this is possible? What cable to I need? So thankful for any advice.

Can I pair the Sonos Mini Sub to the Arc?

My Sonos Arc has been installed in my media wall at home - I have just had to change my internet provider and I need to re sync the Arc to use its features - HOWEVER - I cannot get to the rear of the unit with disassembly of the total media wall (inbuilt fire - tv - shelving units etc ) - Is there anyway of re connecting to the Arc without access to the rear of the unit ??

I have an Arc, Dual Gen 3 Subs, and two Era 300s bonded in a home theater configuration. I have ethernet drops near all of the components, so I thought, what the heck, why not hardwire them in and disable their RF radios. Turns out, the Era 300s don’t give an explicit option to disable their radios, but Sonos has said that if you connect ethernet to them, they will disable their radios automatically. Makes sense. I go ahead and set everything up, wire everything in, and disable the radios on the Arc and Subs. After this, I noticed that the surround audio coming from the Era 300s is choppy, and I did not see much ethernet traffic passing though either ethernet adapter connected to the Eras (or the switch port these adapters are connected to). I checked the speaker’s network diagnostic information (http://IPADDR:1400/support/review), and I see that for both Eras, there is an active ethernet link, but if I look under /proc/ath_rincon/status, I see that the Atheros radio is still connected

I have the same problem described in many other posts since 4 months. I have tried signing out and back in to the app. That didn’t work.  Come on Sonos - get this fixed. You are looking like pure clowns!

Considering buying 2 Roam speakers for outside by pool. I still run S1 since I have a combination of older and new products. Will these new Roam speakers integrate easily?

My Current Set Up: Beam GEN 1 paired with SUB MINI + 2 PLAY 3 (Sorrounds). Question: I am now adding SONOS ERA 300 (1 No) : Is it better to pair the SUB MINI with ERA 300 or just add ERA 300 as a normal speaker and retain the SUBMINI + GEN1 Pairing ?Question: 2 By adding ERA 300 as a normal speaker - will ATMOS experience dilute ? or will it be better if paired with SUB MINI   

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

Hello everyone,I currently use the Sonos Port connected to my TV via a Toslink fiber link (with an RCA/Fibre converter) and it allows me to hear the TV sound on every speaker in my house (3x One SL and 2x ERA 100).I plan to purchase the Sonos ARC and connect it to my TV via an HDMI ARC/eARC link, and no longer use the Sonos Port.I would like to know if the SONOS ARC also allows the sound of the TV to be played on all speakers ?(not only those configured in home theatre).Thank.G.

Play 1 Sonos No Power. My speaker has gotten very little use over the past several years. 2 months ago speaker stopped working all together. I tried ordering a new power cord and no such luck. Has anyone had this issue?

I have a Sonos one SL individual speaker plugged into ethernet and I am unable to update the network in this new speaker that I got for eBay. Sonos says trade out the router with Spectrum, but it has been updated to the latest firmware that is supposed to fix the problem.

the app shows no system found and then crashes.All the time. 

Spotify not listed as a Content Provider to add. Why is that? Also, from Spotify App when selecting a Sonos Speaker, nothing actually plays. Using Apple Music works flawlessly. Why?

I just upgraded to the new Sonos App and the dual mono setting for the two Amps I run is missing.  I used this setting for single ceiling speakers in different rooms.  This has to be brought back, I can’t have the right channel playing in one room and the left in another.

I haven’t used my System in a wile, and tried ti listen today, and it is not working. My system is comprised of2 Play 5’s <Gen 1>1 Play 31 Sub <gen 2>1 Zone Bridge Gen 2>All of the components light up, but not the Zone Bridge.The only thing that has changed is the Router, which was swapped out last year, so I assume that is the problem I need fixed. If some can give my instructions on how to access my router, and fix this problem, I would be appreciated .

I am having trouble getting the surround songs to work.  I had to reset all the speakers, they are now connected as a ‘system’ but only sound comes out of the Arc. The tv is set up as dolby as are the apps, doesn't matter what tv channel or programme I watch,  no sound.  I have reset the speakers about 5 times - it seems to be since I got a new router. I've also had to set the router up as 2.4GHz to actually get them all to connect.  Any ideas?