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Tritanic
Contributor I
November 10, 2024
Answered

Changed iphone and cant reset sonos components

  • November 10, 2024
  • 2 replies
  • 112 views

I got a new iPhone, same iPhone 14 and cannot get my Sonos components back on line. Deleted Sonos app, reset Sonos app, reset my amps to factory settings and still cannot connect. Any help is appreciated. 

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Best answer by Tritanic

Thanks for the reply. I called Sonos support. They indicated that my router had 2 different IP address for the Sonos components that was not allowing the Sonos components to connect to the router. System was operating on my phone before we concluded the call. 

2 replies

kpr
Prodigy I
November 10, 2024

If you still have the older iPhone can you compare their settings to see if some setting is differently in the new iPhone?

For example, local network access enabled for Sonos app. In your Wi-Fi network settings, the Private Wi-Fi Address. 
 

Although, I have seen people with iOS 18.1 writing that they have problems getting the speakers recognized and set up.

I don’t remember if it is still possible to set up speakers with the windows or Mac desktop app but I’d look into that if you already haven’t. 
https://support.sonos.com/en/downloads

TritanicAuthorAnswer
Contributor I
November 13, 2024

Thanks for the reply. I called Sonos support. They indicated that my router had 2 different IP address for the Sonos components that was not allowing the Sonos components to connect to the router. System was operating on my phone before we concluded the call. 

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