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Luis Madrid
Contributor I
Nov 10, 2024 1:05 PM UTC
Answered

My new iphone can not find SONOS speakers.

Cannot use SONOS APP in my new iphone. Tried login SONOS APP with my acount , with my partner acount, tried create new acount… reset  the speakers, update the app, unpluge and plug again ….still  CAN NOT find my SONOS speakers. But my old phone still working. Any idea or sugestions, please?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Nov 14, 2024 5:12 PM UTC

    Hi ​@Luis Madrid 

    Welcome to the Sonos Community!

    Sorry to hear of the issue you’ve had with connecting your iPhone to your Sonos system.

    Please open your iPhone’s settings and go to Settings » Security & Privacy » Local Network » Sonos and ensure that the app has the required permission.

    If you have a firewall installed, please try temporarily disabling it to see if it helps.

    Please also ensure that your iPhone is connecting to the same network as you speakers, and not to a guest network.

    Finally, if your iPhone was supplied by your place of work, it may have restrictions placed upon it - please consult your IT department if this is the case.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    4 replies

    nik9669a
    Senior Virtuoso
    Nov 10, 2024 1:14 PM UTC

    If you reset your speakers, do you have a system for the new phone to find? 

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    Luis MadridAuthor
    Contributor I
    Nov 11, 2024 3:57 PM UTC

    The SONOS APP in my new phone can not find any speakers,

     

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    Corry P
    Corry PAnswer
    Sonos Staff
    Nov 14, 2024 5:12 PM UTC

    Hi ​@Luis Madrid 

    Welcome to the Sonos Community!

    Sorry to hear of the issue you’ve had with connecting your iPhone to your Sonos system.

    Please open your iPhone’s settings and go to Settings » Security & Privacy » Local Network » Sonos and ensure that the app has the required permission.

    If you have a firewall installed, please try temporarily disabling it to see if it helps.

    Please also ensure that your iPhone is connecting to the same network as you speakers, and not to a guest network.

    Finally, if your iPhone was supplied by your place of work, it may have restrictions placed upon it - please consult your IT department if this is the case.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Luis MadridAuthor
      Contributor I
      Nov 15, 2024 8:27 AM UTC

      Fix it ! Thank you so much!

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