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I recently upgraded two One speakers used as surrounds in my living room to two Era 300 speakers. The Ones have been factory reset and removed from system. I installed the Era 300 speakers in the same positions as the previous Ones and connected. When I try to add the Era 300s as surrounds they are not an available choice. I can only find other Ones I have in the house as well as my Amp. All updates are complete, app is the most recent, and the Era 300s are not in stereo mode. I've removed Sub and tried to add Era 300s and still nothing. The only thing I haven't done is factory reset the Beam. It doesn't really seem to make sense. Any ideas?

Hello,Can someone please tell me if it’s possible to connect a Sonos Roam 2 to my Xgimi Horizon videoprojector via bluetooth and then connect the Sonos Roam 2 to my Sonos Ray Soundbar via wifi and the phone app. That way can I have the sound from the video projector on the Sonos Ray Soundbar AND maybe the Sonos Roam 2 without any delay? I’ve attached a drawing to explain.Best, 

Sonos One can play music from my phone, can command Alexa to provide weather etc, but when I ask ask Alexa to play radio station (eg. Radio 4), it replies “playing radio 4 (or Times radio or whatever) but then there is just silence. I have just changed my router but presumambly that is ot the problem as Alexa reponds, but it just doesn’t play the radio stations.Any help would be appreciated.

I can’t control any of my speakers weather sound or channel so bad looking at removing my 12 Sonos speakers help please 

WHen I update my music library (which is mainly held in Itunes - copies of CDs, playlists etc), the Sonos desktiop app now creates duplicate ‘playlists’ - although each new version is not necessarily the same as the original or even (in some cases) even remotely similar. I tried updating a couple of times before I clicked that each time I updated the library another random duplicate-which-isn’t-a-duplicate would appear, so my music library is now a disaaster area and even less use than it has been since the May Outrage.I see that somebody raised a version of this query three monthsm ago and got a ‘best answer’ from SOnos of (1) we know it’s a problem from 16.3, and (2) we don’t know when we’ll get around to fixing it.I’ve pretty much stopped using Sonos at the moment, so I haven’t been following the update management. Is there anybody still  there and are we still expecting our systems to  work again as they once did?  Is there a work-around useable by anyone other than IT professional

I use a Sonos Beam and notice significant differences in volume when switching between channels. Is there a way to set a general output level to avoid these variations?

BonjourJe suis passé de sonos S1 à S2   Les Sonos 5 ne fonctionnent plus   vous avez prévu un dédommagement   merci de me préciser les modalités Moderator Edit: Google Translate- Good morningI went from sonos S1 to S2   Sonos 5 no longer work   you have provided compensation   please tell me the terms

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

I’m really frustrated with the ongoing issues with playlists on Sonos. They started "working" for a brief period, but now it’s back to constant problems.Sometimes the playlists just don’t appear in the app at all. Other times, only two playlists show up, and the rest are completely missing. I can’t even add any new music to my playlists, which is beyond annoying.To make things worse, the playlists seem to be fine on the Windows app, so it’s clearly an issue with the mobile app.I’ve had to deal with so many bugs and glitches over the past few months, and it’s getting really frustrating. Is there any chance this will be fixed properly, or are we stuck with this unreliable service?Anyone else having these problems? It would be good to know if Sonos is even working on a solution, or if we’re just left hanging.Thanks in advance for any help or updates!

Hi - I have two pairs of speakers…Sonos Play 1…and a pair of Sonos One. I am having a problem getting sound out of the Play 1 even though I have added it properly. I can only get music out of the pair of Sonos One speakers. Even if I tick the box to play from the Sonos Play, nothing comes out. The light on the Sonos Play is solid white. can anyone help? 

I have a pair of 2012 S5s and one will drop offline for 30 seconds or so. Any ideas about this? Thanks 

I've spent over 8 hours trying to get my sub and one's reconnected to my Arc. I have an Arc, Sub, and two One's which ALL worked previously until I changed my network. I'm able to find the devices and add them to the Arc. I get a confirmation in the app that they've been added but then they all immediately show as offline within the app immediately after. I've confirmed that they're not playing so it's not just a visualization probpem. I've tried adding a new system, both Android and IOS apps, different wifi networks, and have also plugged the Arc directly into my router. I've factory reset each item multiple times and I have the same issue every time. I'm able to play music directly to the devices, but once I bond them to the Arc they're bricks. I don't know what else I can try here. I've about had it with Sonos. My last purchase, a Roam, completely died on me, and now thousands of dollars of home entertainment equipment is essentially useless. 

Sometimes when I say “Alexa, volume up” or “Alexa, volume down”, the volume on all 10 Sonos devices goes VERY low for 10 seconds before it going to the raised or lowered volume. This is irritating because if playing a podcast, I miss 10 seconds of the podcast. This doesn’t always occur, but probably half the time. This behavior recently started occurring. I can understand if a Sonos device that has a microphone might lower the volume when someone is speaking to it, but this happens to all Sonos device even those without a microphone.

I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like  in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router. 

Same as problem previously closed, neither of my 2 Roams will connect with other speakers, though I can connect them to SONOS alone.  My app is apparently up to date.  Any ideas please ?

Problems running Sonos for Android for almost a year. Need to logout/login, reboot etc. to get it working. Now it has stopped executing orders like play, choose music etc.Am I the only one???? Most unsatisfiing - thinking of droping Sonos. How can Sonos spend almost a year fixing a problen after the update early spring this year???

I have sonos 1 and I want to listen to BBC sounds and it has stopped working.  Says I must update Sonos app but I can’t because then it won’t work with my Sonos anymore.  What can I do to listen to BBC sounds on my existing speakers? 

Why still after 4 months Sonos didn't sort out problem playing Internet Radio stations through MyTuner Radio???Especially foreign internet radio stations. Any current update on it , please??Good I haven't wasted money in buying more speakers from Sonos, yet..

It keeps showing no selection is available, anyone still having this issue?

My home theater system has an ARC, a new Sub 4 and two One SL speakers.  I’ve read several reviews that say stay with your ARC, Sub 4 and upgrade to two ERA 300s for surround speakers.  Most reviews say since you already have a dedicated Sub 4 and with an upgrade to two ERA 300s, you would not notice much, if any, difference between having an ARC vs ARC Ultra, plus you’d save $1,000.  Thoughts?  Thanks!

Some of my speakers are always muted and I cannot unmute them using the app anymore. Instead, I have to physically touch each speaker which is ridiculous.  Any suggestions for fixing it or is this a known issue with the app?

Is it possible to play YouTube videos (not YouTube Music), through Sonos Play 5 Gen 1? 

I have two One SLs. One of them refuses to receive AirPlay. The other works fine. When I try to choose it as AirPlay receiver I get an error message saying it’s unable to connect to the speaker.  Is there a fix? This is the whole point I bought SONOS speakers… And no, the problem isn't that I haven’t power cycled or updated or things like that. Partly because the other speaker works fine and part because I’ve already tried that. 

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