I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?
Page 1 / 1
Hard to tell immediately what might be going on, it could be wifi interference , or a duplicate IP address, or even a DNS issue upstream between your speaker(s) and the music source, to a bad version of the Sonos software. And there is just not enough information to hazard a guess. Assuming you’ve read the linked FAQ, and performed a network refresh, I’d certainly submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I have the same problem. “Internet connection was lost” while on full-beam WiFi
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.