Answered

I bought this OneSL one year ago and it always worked well. But suddenly there is this crackling and static noise. I tried to reset it, plug it somewhere else, but the noise is still there.what can I do?

Again in respect to the new app and the lack of support for local music libraries, has anyone noticed that albums are no longer sorted by Album Artist but by the Contributing Artists?In my view, this means instead of having the single album of various artists, all songs are listed individually. How Sonos could stuff this up so badly beggars belief.

Hello everyone,My apologies for resurfacing this old topic. I have been without my Sonos play 1 for over 3 months since moving over to community fibre and having their Linksys MX5600 Series. I have tried everything including splitting my wifi channels for 2.4ghz and 5ghz, i kept one open (no wifi pass) for an hour to see if it was that and it still wouldnt accept the network. Currently it works via wired method but I cant update the network settings for it to connect. But this is borrowing the ethernet cable for the TV, Which is needed. If anyone has any advice as im tempted to sell on and move onto another system that properly works.

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.

I have a Beam G2 new in the box.The primary use is as a soundbar generally, and specifically to take advantage of the Atmos output of my LG TV.Can a new user survive the current app and enjoy the speaker? Remember, I have no prior Sonos experience, and am currently not interested in expansion of services or hardware.No flames necessary, thanks for your assistance.  

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:resetting internet (including custom DNS per Sonos rep)  resetting Sonos system trying on different devices deleting, resetting appAny ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

Hello all,I have a house full of Sonos Play 3s and a Sonos 5 speaker that were old on my IOT WiFi network.  I wanted to move them back to my non-IOT WiFi network, which proved impossible using the normal “update your network” workflow through the app.  I got frustrated and factory reset every single speaker and connected them to my non-IOT network one by one.  Well, three days later and half the speakers migrated back to the old IOT network, and some didn’t.  I see both networks listed again in the app, and even when I try to delete the old network, it reappears about 10 seconds later.  Any ideas on how to fix this once and for all, I’ve wasted enough time trying to fix this and am tiring of constantly having to be patient with this system.Thanks in advance.

When streaming music at advanced volume levels the output level drops in sympathy with sibilant sounds, similar to severe compression. The effect isn't apparent on any other Sonos speaker in my system.

Cannot access international radio stations on my Sonas speakers.will this problem ever be resolved  . 

The audio coming from my Sonos port is delayed compared to the rest of my Sonos speakers. Is there a way to sync it?

Simple setupPC hard wired to routerrouter hard-wired to ZoneBridge 100ZoneBridge 100 transmits to ZonePlayer90ZonePlayer90 - DAC - integrated amp - spkrsWhen it's working properly PC Network showsPC - XPS8700Sonos ConnectLinkSys WRT54GL routerSonos BridgeWhen it cuts out, Sonos Connect is missing, apparently because it's not connected, but does it refer to a specific device?I do not have a smart phone, but I occasionally use the Sonos Controller 200.This setup has been working for many years, but the disconnects are becoming tiresome. Incidentally, the disconnects began after I updated the sonos Controller S1 to Version 11.14  Build 572150280 

Hi everyone can someone tell if iphone 14 plus works with trueplay? Android user I'm about to iphone 14plus. Thank you 

Hello, after updating to the new crazy broken, worse and I couldn't even imagine this new nightmare update with constant bugs app, can't add my sonos sub. The sonos sub can't no longer added to the new app. I tried to change the ownership that doesn't work.I tried to uninstall install again the app close and open like to communicate guiding me what should I do unfortunately this isn't helping either.Every experience now with sonos is a nightmare.Anyone know how to deal with those new bugs ?

Hi Everyone. Just wondering in surround mix set up:Bean Gen 2, Sub gen 3 as front and One Sl plus One gen2 as back speakers. Does back speakers will work same as there were either both SL or both One’s gen 2?One Sl with One gen2 in surround will have same performance?Thanks in advance  

I am so disappointed in Sonos - have been using it for over 10 years… service is now just garbage. I needed to switch to a new router- this should be a push of a button. It could not be done without call help desk - 1 hour waiting - 40 minutes on the phone - then he got it working w Ethernet only.  Tried to switch to wifi - followed instructions - not recognizing any products - no viable solution on the website… only has direction for S1 I have S2…Back on a call for support - message was 50 minute wait - actually waited an hour and 20 minutes before I had to leave for an appointment.  This is ridiculous…. I have 8 speakers and want out. Will not use the upgrade options because I don’t want to continue my investment in this company.Any advice on best alternatives?

I am trying to connect my sky glass remote to my gen 1 sonos beam. The beam is connect via the admin arc socket. I have two ones and a sub connected as well. How do I get the beam to recognise the sky remote? Currently using a One for All remote for the volume which is frustrating. 

I can no longer play radio stations from around the world using the My Tuner Radio on my Sonos speakers. As this was one of the main reasons for buying Sonos I’m not very happy. Has anyone  had the same issue, is there a solution, does Sonos know etc. if it cant be fixed I will be selling my Sonos and going with another system. 

Branche la tele et enceinte sonos one Moderator Note - Translation by Google:Plug in the TV and sonos one speaker

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this? 

So I’ve reached out to support about this numerous times and the two answers I’ve gotten are:A) Move closer to your WiFi RouterB) The Sonos Move 2 Speakers cannot handle the bandwidth of Lossless Audio over WiFi. I’m sure these support agents have no idea what they’re talking about.  The issue is with the speakers themselves, and can be resolved by writing better firmware.To disprove the claim that I am too far from my WiFi router, I went ahead and upgraded my already top-of-the-line-but-several-years-old WiFi router to an even better one.  I’m glad I spent the money on it.  It’s a better router with superior configuration options for techy people like myself.  Same connectivity issues with my Move 2 speakers.  Everything else works great on it including my other Sonos devices. If the second claim is true (the speakers can’t handle lossless audio) then I have to wonder why they were built in the first place?  They produce great quality audio when they work.  But most of the time they s

Hello,I’ve read through many posts on this topic but surprisingly haven’t found any answers to my specific questions. I have a Windows 11 desktop computer with an iTunes library of ~40,000 songs - all ripped from my CDs.Here are some key locations/paths in my system:Windows Music folder: C:\Users\deanm\MusicLocation of iTunes Music Database: C:\Users\deanm\Music\iTunes\iTunes Library.itlLocation of iTunes XML: C:\Users\deanm\Music\iTunes\iTunes Music Library.xmlLocation of actual music files: M:\Music (this is a second HDD on my desktop computer)When setting up the Sonos controller app in Windows, I’m asked to add my music folders on Sonos. Which of the above locations should I add, so that I get my music and my imported iTunes playlists? Would it be the location of my actual music files (M:\Music), the location of my Windows Music folder or the path to my iTunes files?Please be specific as I’m new to Sonos.Thanks,Dean

Hi,I have looked on the community and on the web but can’t find anything recent on this. I have old Sonos gear running on the S1 app - all fine.I recently bought a Roam SL and have a separate system with only the Roam on it run on the S2 app. I have added our Synology Diskstation music library - no problem.However, I can’t seem to find BBC Sounds or Qobuz (Idagio is fine). What am I doing wrong / can anyone help?  Or is this a function of the new app that seems to have broken a lot of functionality? thanksRichard

Hi, I recognize all the UI and feature complaints, also some of the new limitations imposed… and I can understand the uproar; but is the app as a controller and portal to the system just base functionally unuseable and unstable?  I’m having so many problems, and I can’t seem to see community concerns around simple functionality being crap too.   if it’s a yes, sadly, I’ll have to look into an alternative control software, and that sounds almost worse.  Please don’t troll me, I love my Sonos system, but I want to hurl it out a window lately.. thanks. 

Hello,I wonder could someone help me with this issue.I have a new router and broadband provider and cannot connect my Play 1 wirelessly.With an Ethernet cable it works. I've done a factory reset several times and cannot get to the end of the adding process.After a reset it's 50/50 whether the Play can be detected but when it is detected, I get the chime and everything seems to be going smoothly. Then when I am asked for my wifi password I get the error:"Your mobile device couldn't connect with your Play 1...."And I'm back to no device recognized. I've tried switching the network with the Ethernet connection as per instructions but no device is recognized.I'm on the latest Android app. 5G fibre broadband. I tried to call Sonos technical support but the wait time was 50 minutes!Could there be something I'm missing? Thanks.

Hi Sonos fam -New user since last year and am generally happy with the ecosystem and even the new app (although I am sometimes confused as to where I am exactly when swiping up or down and what thing is playing to what speaker or whatever)…There’s a lot of swiping, screens and icons and sh*t...”View System” takes you to a screen that looks nearly identical to other screens that I would also consider “viewing” the “system”...but anyway...It’s probably my most used app or at least in the top 5......now that NAS is back, I’m using it. I have a simple older SSD attached to a router via USB and it seems to be working at least at the moment. Took a lot of fiddling with my router seetings to figure out how to make it work….I find networking to be needlessly overcomplicated and over-jargonated. I’m trying to see if there is any expanded article/info on using NAS for SONOS. The stuff you do to add your “music library” in the app is basically 1 sentence and if you can’t figure it out you seem ki