Avid Contributor I

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No Products Found after July 1, 2024 update to version 80.04.04 of New Sonos App for Android

Forum|Forum|2 years ago
July 2, 2024
28 replies
2285 views

Hello: Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers? I am running the App on a Google Pixel 6 phone. The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024. I am also running the old S2 App on my old iPad. It still finds all of my speakers after July 1, 2024 and works reliably. Any suggestions?

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Best answer by codename8ball

Yep, same thing here. Also on a Pixel, but tried on an Android tablet and same issue. The web app (play.sonos.com) works fine though! But it won’t let me do that easily on my phone… you can get around it by enabling desktop mode in Chrome though. What a mess. Currently 30 mins into holding on my 5 minute queue with tech support...

Show previous replies

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Neastw

Lyricist III

Same issue here. Most times I open the app I get No Products Found message. Closing and opening the app brings it all back. Interestingly while the app says no products found, the speaker itself is fine - I can press play and skip track buttons on the device itself and it resumes whatever album I was playing the previous day, so seems to be purely an app error and not speaker issue.

Weirdly my wife's pixel 7 never has this issue, only my OnePlus phone has it.

C

Cheffie

Lyricist I

I am on sonos app android testing. I noticed 2 things.

1. Under my network... I can see both WiFi settings I have registered.. However the router static IP has changed by me. Somehow sonos play 3 will change the network which is strange and weird

2. Whenever I changed to another app and back to Sonos app again, it showed unregistered and not found.. Then it will only go back to the product page.

H

Heathan01

Lyricist I

Same here. Repeatedly went through the install cycle, told I was all set, only to get no products found when I relaunch the app. Finally came here to learn this is a months long issue caused by Sonos.

Running on a Samsung S20.

R

R3mc0

Lyricist II

Hi, just got a new sub that I wanted to connect to the system by using the sonos app.. Unfortunatly it was updated and also could not find any sonos products. I only use the app to update my setup so didn't know this issue was going on for some time now. I updatet the network, all devices where detected, even the sub, but after finishing the app still said: no products found. when trying a new setup it cannot detect any proucts at all. So now my sub is collecting dust and there is no way I know of how to add it to the system. Anyone know of any other apps I can use to add the sub? I've always been satisfied with sonos products but this is unacceptable. I can send the sub back but that still leaves me with an arc and 2 one sl's that I dont want to thow out the window… just yet..

F

frawel

Lyricist I

Same here on my iPhone 13 Pro Max with iOS 18.0.1 and newest Sonos App Version

So far I've had almost no problems with the new app, but today my system was lost. Hello Sonos, how can I access it again?

U

User446634

Contributor I

Same here - not finding any solutions

L

leedebs

Trending Lyricist I

Same issue here. Most times I open the app I get No Products Found message. Closing and opening the app brings it all back. Interestingly while the app says no products found, the speaker itself is fine - I can press play and skip track buttons on the device itself and it resumes whatever album I was playing the previous day, so seems to be purely an app error and not speaker issue.

Weirdly my wife's pixel 7 never has this issue, only my OnePlus phone has it.

Exactly the same issue here, Samsung S9, very annoying

L

leedebs

Trending Lyricist I

Has anyone found a solution to this. Music still plays on mine as above & highlighted below. Notice it works for a while then eg after an ad break on Spotify it comes up with “no products found “ etc then I close the app & reopen, sometimes works sometimes not. Go back in 5 mins and then fine. Very annoying tbh

Most times I open the app I get No Products Found message. Closing and opening the app brings it all back. Interestingly while the app says no products found, the speaker itself is fine - I can press play and skip track buttons on the device itself and it resumes whatever album I was playing the previous day, so seems to be purely an app error and not speaker issue

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