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Avid Contributor I
July 2, 2024
Answered

No Products Found after July 1, 2024 update to version 80.04.04 of New Sonos App for Android

  • July 2, 2024
  • 28 replies
  • 2285 views

Hello:  Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers?  I am running the App on a Google Pixel 6 phone.  The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024.   I am also running the old S2 App on my old iPad.  It still finds all of my speakers after July 1, 2024 and works reliably.  Any suggestions?

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Best answer by codename8ball

Yep, same thing here. Also on a Pixel, but tried on an Android tablet and same issue. The web app (play.sonos.com) works fine though! But it won’t let me do that easily on my phone… you can get around it by enabling desktop mode in Chrome though. What a mess. Currently 30 mins into holding on my 5 minute queue with tech support...

28 replies

Lyricist II
July 23, 2024

NVM

Lyricist I
August 5, 2024

I have Sonos at my home and at my cabin. Both systems are completely jacked. Same issue as everybody above . I get stuck in this death loop. The really crappy part is that it will let you go through and set up every single speaker/Sub and make you believe you've just spent 30 minutes screwing around with everything and so it will work, and then soon as you try to play any content it goes back to the same stupid error message. Sonos I know you're getting it from All ends, but this is completely unacceptable. You charge a premium for your hardware. The backbone is your software. You broke the back. Are you giving money back?

 

Lyricist I
August 5, 2024

Same screen picture here.  I have been dealing with this issue since the first “update” in May.  Basically I can’t really use my speakers anymore for anything useful except to manually play the last thing I was playing when I managed to finally connect. Every time I open the app it says no products found.  My sonos products are hard wired to my network so not on wifi.  Nothing changed… only the sonos app “update.” Sometimes after a few minutes (which is not practical) it connects.  Other times I have to switch back and forth on the app and suddenly it connects.  Basically there is no rhyme or reason to when it connects and does not.  I may as well do a rain dance every time I open the app.  Sonos help is a joke.  Spent 30 minutes in chat only to say I should phone.  Then horrendous wait times.  And the emails to the CEO are a joke as they are just a canned form letter back. Sonos is a joke,  I will never replace these speakers.  It’s a lot of money to pay for door stops or a simple one station radio playing device. If anyone finds a solution please advise because Sonos help is non existent.   

Lyricist I
August 8, 2024

Same issue ! Moved can't link my move!!! Frustrating to say the least ! 

Prodigy III
August 8, 2024

Has everyone checked they updated to the latest update released on Monday this week?

Lyricist II
August 8, 2024

I sometimes manage to get my system to work (after factory resetting and going through multiple setup steps, including updating the software again), but inevitably it drops all devices again. My old “Play” speakers haven’t worked at all since the update; I read somewhere it’s because of the new web-based Sonos platform which requires a higher RAM or something like that. Also, when my speakers DO connect, the volume response is SO slow. It takes minutes to respond to me trying to lower or increase the volume. Probably because now, the speakers have to send a message to the web, which then sends the signal back to the speakers. So I’ve just given up. I must have gone through the setup 20 times already. I only use Bluetooth on the Move and Roam I have now. And will be looking for a different sound system. Someone said try to buy the Sonophone app, as they’ve had some luck with that, but I haven’t figured out how that one works yet. 

Prodigy III
August 8, 2024

You mentioned the Sonophone app. If you’re having trouble, just get that app for now until the Sonos app is up-and-running as it should be. No need to look for a new system - although your Play speakers could really do with replacing soon...

Lyricist II
August 8, 2024

Thank you Rhonny. Yea.. The SonoPhone app is the only reason my speakers are not on the curb by now. Had I gotten any more frustrated, I’d have a stroke, lol. I’d be a glutton for suffering to upgrade my old Play speakers at this point. Thankfully, with the SonoPhone App they’re finally back to working. And no lag! Eureka! Now, let’s see if I can find SoundCloud and my old radio stations on that app too, and maybe I’ll wait a bit longer before I go to BestBuy to pick up a whole different system. 

Contributor I
August 9, 2024

Same problem here! Able to connect on Sonos app on my computer. On my IPhone app, unable to see my two speakers but I can see them, connected on my router.

 

Lyricist I
August 10, 2024

I am so tired of reinstalling every product almost every time I open the app, I am ready to trash the entire system at this point. 
This seems to be a uniquely Sonos issue, ready to move on since no fix seems to work consistently.