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Answered

Play 3 refuses to reconnect

  • November 18, 2024
  • 9 replies
  • 186 views
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Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.

Controller app says its there but not connected. Any advice please?

Best answer by Eeeyore

Humblest apologies to those who took the time to try to help, i said in my opening question nothing had changed with my PC setup. I had forgotten i had downloaded Cloudflare Warp.

Just uninstalled it, tried to reconnect my Play:3, connected straight away, no problem. System is now working fine.

Just need to know now how to set up Cloudflare Warp on my PC and allow the Sonos system to work with it. From my searches through the web, a lot of people have had similarproblems with cloudflare.

Many thanks again, and i got there in the end

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9 replies

Mr. T
  • Mr. T
  • November 18, 2024

A flashing green led normally means the following:

The Sonos product is powered on and ready to be set up. It has not yet been configured or connected to a Sonos system.

If your Sonos product is not brand new, a flashing green light means that the product was reset and is ready to be set up.

When you connect it by ethernet to your router have you tried to add device manually in the app rather than waiting on any setup pop up?

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  • Eeeyore
  • Author
  • Contributor I
  • November 18, 2024

Thanks for the reply Mr. T, yes I've tried that, it didn't work either. I've tried setting up a new system, got a little success, it finds the play3, installs it, but says it can't update it. I press the fix it button, but then says there's an error checking for updates, error code 1000

Mr. T
  • Mr. T
  • November 18, 2024

Thanks for the reply Mr. T, yes I've tried that, it didn't work either. I've tried setting up a new system, got a little success, it finds the play3, installs it, but says it can't update it. I press the fix it button, but then says there's an error checking for updates, error code 1000

Do you have any VPN or other firewall/security applications running on your device? Possible that they are stopping the Play:3 from updating.

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  • Eeeyore
  • Author
  • Contributor I
  • November 18, 2024

Nope, nothing has changed with my network settings at all.

E
  • Eeeyore
  • Author
  • Contributor I
  • November 18, 2024

In the last 2 weeks connecting to it has been sketchy, mu daughter has slightly more success than me with her phone, but now we're both sat here neither of us can get it to work, or talk to us regarding updating. Tried S1 and S2 controller apps, S1 tells me it's incompatible, and to use S2

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  • Eeeyore
  • Author
  • Contributor I
  • November 18, 2024

Our phones are both almost new, iphone 15 and Samsung s24+, if that needs to be taken into consideration

buzz
  • buzz
  • November 19, 2024

We cannot rule out a hardware issue. I recommend working with SONOS support. First, submit a diagnostic immediately after an issue.

Airgetlam
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  • Eeeyore
  • Author
  • Contributor I
  • November 19, 2024

Thanks for your time guys, it 1am now, off to bed, I'll have a look tomorrow.

E
  • Eeeyore
  • Author
  • Contributor I
  • Answer
  • November 19, 2024

Humblest apologies to those who took the time to try to help, i said in my opening question nothing had changed with my PC setup. I had forgotten i had downloaded Cloudflare Warp.

Just uninstalled it, tried to reconnect my Play:3, connected straight away, no problem. System is now working fine.

Just need to know now how to set up Cloudflare Warp on my PC and allow the Sonos system to work with it. From my searches through the web, a lot of people have had similarproblems with cloudflare.

Many thanks again, and i got there in the end

Airgetlam
Mr. T
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