Sonos move 2 cancelling out

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Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

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Corry PAnswer

Sonos Staff

Hi @Donpeter7

Welcome to the Sonos Community!

Sorry to hear of this issue your are having with your Move 2s.

What source of music are you playing, please? Are you playing the same source to the two rooms, and, if so, are you using the same music service account (if applicable) too?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein