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I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

I am unable to Connect again to Sonos App. Yet again this premium system has failed. We have 3 Play1 and a Beam but myself and my wife cannot control any device from our IPhones.For all the updates, this company still cannot provide a reliable app. I also have an Echo which never fails. 

Hi Everyone,  I recently received my Pro-Ject T1 Phono SB and Sonos Five, and I’m super excited about them! I ordered both items separately, as well as an RCA to 3.5mm adapter from Amazon, just in case. Some people say it might be included in the SB, while others say it’s not. It turns out that it wasn’t included. I set everything up and was ready to play my first vinyl, but I’m getting a continuous deep buzz through the speaker. I can hear the music, but the buzz is still there, and it’s at all volumes. I’m using the supplied RCA cables with ground tabs on both ends; however, one of the ground tabs is in free air as I’m using the RCA - 3.5mm adapter. I’ve moved the positions and distances between the T1 and the speaker, as well as moved rooms and turned off other devices. But nothing seems to make a difference. I did notice that when I move the tone arm, the buzz does seem to change slightly. Touching it alone doesn’t make a difference, but when it’s moved, it does seem to change, but

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU

I just upgraded from Beam 2 to Arc Ultra. Unfortunately I have issue of no sounds from surrounds (Symfonisk Lamp Gen 2). I have tried to reboot all the devices, it managed to fixed, but after a period of time not using, the problem reoccur again.  it means that I need to reboot all the devices to fix the issue over again and again which is very frustrating. Before upgrading, I have no problem with the Beam 2 + Symfonisk Lamp 2. 

I have a Sonos Arc in Black. I plan to get the Sonos Arc Ultra in White…but I’m wondering if I can use the black power cable I got with the Arc?I notice on the website it shows this power cable is compatible with the Arc, but doesn’t show Arc Ultra.Can anyone from Sonos look into this and confirm if the Arc power cable in black is compatible with the Arc Ultra in white?Thanks!

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

How can I balance the sound better, when I watch a movie most of the time in an action scene I have to turn down the sound and then I don't hear the dialogues loud enough and vice versa, if I turn up the volume to hear the dialogues then as soon as there is an action scene I have to turn down the sound

Does Trueplay™ still work with Beam (Gen 2) with the latest iOS and S2 software? I can no longer find the menu item in the app?

What is the easiest way to identify if a sonos Beam is Gen 1 or Gen 2?

Hello Complete novice here! We have just moved into a new home with Sonos speakers in many rooms. There is an AudioVisual cabinet with a patch plug and a lot of ethernet cables. The router is in a different room and cannot be installed in said cabinet, so I am having the router somehow connected to AV cabinet.  Once the cabinet is “live”, then I need to buy a network switch and Sonos Amps, install them and get it all connected.  The question is - is this switch sufficient to run the Sonos system? I may consider Wireless Access Points in the future (though that seems excessive).  TIA!Confused!

Hi all,Appreciate that this is a topic that is done to death. As an android user it is frustrating that you cannot perform Trueplay tuning but I do understand the complications surrounding the various mics. A number of solutions have been put forward, external mics being one of them which got me thinking that most Sonos speakers already have a microphone fitted.This got me thinking if it could be possible to use something like a Sonos Roam, which would have a known microphone fitted, to perform the truplay tuning? I guess the complicated part would be how does that feedback to the app but there must already be communction between the app and the hardware. Maybe a solution? 

Can there be a third option for loudness (specifically base) other than just toggling night mode on and off? I have the beam with surround (sonos One’s) and the sub. I love the loudness and extra bass when night mode is off but my wife not so much. I feel like there should be an inbetween mode. 

Hello folks,i just ordered the arc ultra ultimate set (era 300, Sub 4) and just came across the eARC requirement and I’m a bit confused now. AppleTV 4K (2nd generation) Sony KDL-55W905A ARC only, DOLBY® DIGITAL/DOLBY® DIGITAL PLUS/DOLBY® PULSE according to the specs I currently have an AVR via Toslink connected and it indicates Dolby 5.1 signal (not PCM)I’ve read that esp. the AppleTV 4K uses a different Dolby MAT container that some TVs struggle with. But giving the fact I get a Dolby 5.1 it seems to work?Does every TV that supports Dolby Plus embedded Atmos ? Can the behavior differ via HDMI ARC ? How would the Sonos set behave “worst case” ? How many channels are active on a non atmos track (e.g. ERA 300 rears and height channels) ? I didn’t plan to upgrade my TV already. Does the HDFury 1 (or 2?) Arcana already support the Arc Ultra? thanks 

For a more immense experience, I would like to add two Era 100 on the side, combined with my system made with Arc ultra and the two Era 300. This will make the listening experience even deeper. I specify that I am not interested in high volume, but in the intensity that can be received by adding two speakers l to the side of the system. Has anyone done it or can give an opinion?

Hello, So I just switched router and hooking up Sonos wireless to the new WIFI seems impossible. I’ve read threads here as well as on Reddit and it seems to be pretty common and obviously connected to the new app and its issues.What works now is Sonosnet with one of my speakers wired directly to the router. I can then control the speakers through my computer wirelessly, but not through the app. S1 found the wired speaker and then sends me to S2 which doesn’t find anything. Spent hours trying different things suggested by the community but I now have to accept that these 5+ hours were wasted. Sonosnet atleast lets me use my TV and surround system even though I can’t access specific settings which I could through the app. I’ve tried switching different networks, turning off networds, factory-resetting a Play:1, etc. Nothing works.Is there a point in continuing this or should I just accept this temporary fix and wait for Sonos to get their shit together in a coming update that might be mo

have seven speakers on my sonos system. Two of the speakers show the network extension address in the app and the other five connect via the main modem versus the network extension devices.  The two on the extension devices wont respond to the app controls. They and allow adjustments but wont play.any suggestions?

Hi  I am trying to figure out a way to use my existing set up to project movies in my backyard using a projector  I have 3 Sonos amps — 1 amp is for 6 speakers and a sub for the left part of the yard — 2nd amp is for additional 6 speakers and a second sub for the right side of the yard — 3rd amp if for the family room inside the houseand I have some complementary Sonos moves and Sonos 1 around the house  I investigated the proper setup with bets buy geek squad in 2022 and the final outcome was to get the Sonos bridge and connect everything wirelessly, however I never pulled the trigger and it appears that not the bridge/port and other options are no longer available.  what are my options here ? Wireless? Wired ? Can I connect 2HDMI (amp 1&2) to the projector outside ? It’s a long way for an HDMI cable. Just saying.    

I’ve used Google Assistant to control Pandora (default service) playback on Sonos amps for years with no real issues.   So when I asked google assistant to “Play Led Zeppelin Radio”, Sonos played a Pandora classic rock radio station based on the music of Led Zeppelin.   All was good in the world 😀However, in the last few weeks this capability is broken.    Now when I tell google “Play Led Zeppelin Radio” what I get is a queue filled with some songs by Led Zeppelin and other random unrelated songs with the words “Led Zeppelin” in the song title from every genre possible.  See the attached image.  The command works properly when the google device is not connected to a sonos speaker.EDIT - More Info:    I have the same issue on Sonos Arc (built-in google assistant).  The problem goes away if I change the default music speaker of the google mini to itself (i.e. disconnect the mini from Sonos).  But the problem returns when I make a sonos speaker the default player for the google mini. Wha

I have a Play:3. Can It hook it to my computer through ethernet? I’ve got a bridge, but it isn’t recognized by my Mac system, so I thought I might take the Bridge out the the pass from computer to speaker.

Hi,My question was asked per guidance from Sonos on stackoverflow. The question is specifically about the SMAPI, and if the Endpoint URL *must* be public. If so, Why? It doesn’t make sense and is a poor design choice for integrations.The question is asked here in more detail - please can somebody answer https://stackoverflow.com/questions/79162083/sonos-smapi-endpoint-can-this-be-decided-at-runtime

I currently have a Play 3 in my family room with a Gen 3 Sub. Thinking of replacing/upgrading to two Era 100’s with the sub. Other than the better separation with the two Era 100’s in stereo will this be an upgrade ?

How can I determine the generation of my One SL speakers?

I have been using the Playbar with BT box for several years. I used the BT remote to adjust volume on the PlaybarI recently bought a new Pansonic TV. The TV is connected to the BT box with an Hdmi cable; the TV is also connected to a DVD player via HDMI. the TV is connected to the Playbar with a cableI can change channels etc with the BT remote so that is functioning fine but I cannot make any volume adjustments using the BT remote. I have tried to get the TV remote to adjust the volume of the Playbar but also with no success.How can I adjust volume on the Playbar?  

I have Sonos Port connected via CO-AX to an A/V Receiver. Three other Sonos speakers, at the corners of a large room, are all within listening radius for each other including the receiver listening to the Port’s output. Regardless of Audio Delay settings the Port is always just a few ms lagging behind the other three perfectly synchronized speakers. While enabling the receiver’s PURE DIRECT mode has reduced some lag, it’s still so present where an artificial reverb is created when the Port participates in playback. Is there anything I can do to mitigate this? Is there a chance there’s a way to reach the development team to request injecting a way to set a delay on “the rest of the Sonos installation” to reduce this reverb effect from the Port’s plus receiver’s output lag?