According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?
Answered
Sonos Five will not update
Best answer by Airgetlam
I managed an unsupported StarLink connected system for a while, with no issues, other than the seemingly obligatory StarLink dropout (every 10 minutes or so, for 10 to 15 seconds on all apps).
Just because it’s unsupported doesn’t mean it won’t work. Double check that your Sonos system and the StarLink signal match the Sonos Network Requirements FAQ. If you can, try wiring your speaker to the StarLink device (I could not, no network ports on it, only WiFi.
Since Sonos doesn’t make a 5, do you have a PLAY:5 gen 1, gen 2, or a Sonos Five? Are you currently running S1 or S2? How was your system connected before StarLink?
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I managed an unsupported StarLink connected system for a while, with no issues, other than the seemingly obligatory StarLink dropout (every 10 minutes or so, for 10 to 15 seconds on all apps).
Just because it’s unsupported doesn’t mean it won’t work. Double check that your Sonos system and the StarLink signal match the Sonos Network Requirements FAQ. If you can, try wiring your speaker to the StarLink device (I could not, no network ports on it, only WiFi.
Since Sonos doesn’t make a 5, do you have a PLAY:5 gen 1, gen 2, or a Sonos Five? Are you currently running S1 or S2? How was your system connected before StarLink?
Sonos Play 5? Which generation? or is it a Sonos Five?
Lots of Starlink topics here, try an external search engine and add the site: option to search just these forums.
Worst case haul it off to a friends that had a supported Internet connection.
Thank You both Stanley_4 and Airgetlam for your comments. I have a Sonos Play 5, not sure of how to tell the gen or version.
I was on a local Phome company- FIOS ISP previous and moved to the Starlink. The Play5 would not connect via wi-fi to the new starlink roputewr so I connected the unit via network cable directly to the Starlink Gen 3 router. Diagnostics performed and shared with Sonos Service Tech who provided no help.
I was able to read some of the topics in this forum regarding this issue and appreciate your input. I will have to do some more follow up to undertsand what options wil work to get my Sonos to connect. Frustrated that a seemingly high tech sound bar would be this technologically difficult to pair with the latest technology satelite ISP technology … all my other subscribed streaming services are not affected.
Thanks again for your comments
After doing some searching I am still confused why Sonos will not fix their deficiencies with their product. the SONOS security standards published on their site state that:
Supported WiFi modes and security standards
All Sonos products can connect to wireless routers or access points that support 802.11b/g WiFi over 2.4GHz. Additionally, all Sonos products can connect to WiFi networks that use WPA1 and WPA2 Personal security standards, as well as unsecured WiFi networks.
I have a Starlink Gen3 router, that has 2.4 ghz connectivity and the specs for it specifically state that they conform to:
Gen 3 router specifications:
- IEEE 802.11a/b/g/n/ac/ax standards
- Tri-band 2.4GHz and 5GHz
- 4x4, MU-MIMO, OFDMA
- WPA2 security
- Operating Temperature: -22°F to +122°F (-30°C to +50°C)
- IP56 rated (water resistant)
So this SONOS document says that the Play5 should connect based on the security protocols in place but it stays stuck in a mode where it says my Play5 is “Unregistered” and will not connect. I have connected the Play5 via Ethernet cable and rebooted the sonos and Router multiple times. If my router meets the security they expect it is up to Sonos to fix this issue.
Sonos could publish a more comprehensive list of exactly what services it needs to be available, it might be a bit daunting to look at and certainly very technical.
If you look around here you will see several other devices that do not fully support the (actual, not just published) requirements for Sonos to work properly. I recall a lot of aggravation on my new (back then) fancy router. Ubiquity folks see some issues too.
Fighting the situation or complaining here or to Sonos almost never have the desired result. Trying suggestions from folks that have seen the issues and worked around them is usually your best - get it working and quit giving me fits - solution.
Hi Stanley_4 ….. I appreciate the feedback and while I would dearly love to try some of the suggestions posted, they mostly apply to earlier Starlink Gen 1 & 2 routers. My Play5 will not let me past the “Unregistered Device” screens and access any of the sonos settings so there is no way for me to ascertain or make any changes to the Sonos Play5 settings and I am limited as to what I can do with the Gen 3 router.
So, given that my router meets the protocols and technical requirements Sonos has listed, I find myself at an impass and I don’t feel that I am wrong to request that Sonos take actions to correct this deficiency.
It has been published that Sonos devices are setup to refuse Satellite connections as they believe they feel there are too many connectivity issues with rain fade, cloud and atmospheric intereference that cause signal loss and Sonos poor performance. There is no recognition that Starlink is no where near the same as having a connection to a geo-synchronis stalellite that uses a concave dish and LNB collector, which can be subject to some types of signal loss. Starlink, however is technically superior, employing multiple Low Earth Orbitting satellites, their “dish” has about a 120” overhead coverage resulting in high transmission rates, super low latency and does NOT suffer the same signal loss issues that plagued previous satellite systems.
I certainly will try some of the solutions, but as mentioned they don’t seem to match the situation I face and I have tried many of the items, short of trying to set up another router and connect via that, but that will be a next step. Cheers !!
You can ask Sonos for anything, I’d like a Lab puppy myself, but do not expect them to deal with isolated problems quickly even in normal times. With the App issues now that would likely be a lower priority.
When you abandon all other hope and set up a new router, even an inexpensive travel router just for your Sonos and Sonos Controller device, you should be good.
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