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Maybe a daft question but my new (black) Port only seems to let me use my wi-fi to connect, not the Sonos Channels my old white Port allowed.My Port is right next to a wi-fi booster, wired to a turntable, and two Play 1s (hardly the Sonos way) but the sound is still glitchy. I'm running out of ideas and patience setting this up over and over.

Hello - Let me be clear, I have visited other threads about this topic and have tried most of the suggested fixes.  This includes unplugging all devices and restarting my router.  This problem rarely, if ever, occurred with the older version of the Sonos App.  My wi-fi signal is quite strong, I was sure to do a speed test and I am running above standard, so that is not the issue.  I will be streaming music on Sonos and suddenly it goes totally silent.  Mind you, when I check the status on the Sonos app, it shows confirmation visually (little bars moving) that music is supposedly playing but it no sound is coming out of any of my devices.  I can usually fix this by unchecking all of my devices and then adding one of them back in and restarting my music again and then gradually adding the other devices in.  Sure, this fixes it for the time being but it inevitably occurs again and again.  Please just be honest with us about what is going  on.  I used to really rave about Sonos and now I f

Can I easily switch between running the sub when I am playing music via the architectural speakers, but then use the same sub when watching TV and using the Arc soundbar? I don’t want the tv sound to play through the architectural speakers. Both the Arc and the architectural speakers are in one large great room with very high vaulted ceiling.

The app upgrade is AWFULL! Why have you made it so crappy? User experience is a complete downgrade to the old version. Why fix a problem that doesnt exist?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

My app says my move is in sleep mode. How do I wake it up?

Is it possible to connect sub to port? I can not manage to connect them.

I am trying to create separate S1 & S2 systems, but currently both systems can see the other systems players, which gives rise to a number of problems.  I have recently become aware that running 2 systems on the same wifi network requires each to have a unique Household Id.  I am using Phonos Plus to migrate Playlists etc between the 2 systems and it has a feature which displays the Household Id; however, the id it reports is different to that which appears when I access the Sonos internal information via the direct link: IPAddr:1400/support/review.For example, here are the ids of my S1 and S2 systems according to the Sonos Zone Player info:HHID_***********************************HHID_***********************************and here is the id displayed for both systems by Phonos Plus:HHID_************************i.e. the two are identical up to the period in the first 2 examples.My question is do already I have 2 systems with the necessary unique Household Ids, as suggested by the Sonos

Is it possible to use a Sonos Amp as a stand alone amp?I have a WiiM streaming device plugged in to the line inputs on the back of the Sonos amp but not getting any audio.I’m using passive Polk Audio speakers with the amp.Any help with this would be appreciated! 

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

Hi, sorry if this has been asked before.Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒Any Ideas what is wrong?Cheers.

I have purchased a second hand Sonos system.Soundbar+ 2 mini speakers on stands * a suborder.Im not the most tech savvy person.I just get them to pair  :((((

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

Is there anyway to disable Sonos radio in the app I’ve seen this question asked here however, the Thread is closed to replies.  my chief complaints about Sonos radio is that you can’t turn it off and if you’re using Sonos voice controls it seems to prioritize Sonos radio over Spotify. This is very annoying since there are commercial breaks, and it isn’t nearly as refined as Sonos as far as music quality from song to song.  Pushing a crap streaming service when all of us already have our preferred streaming services. It seems like a deliberate money grab for another subscription Just to avoid commercials. But it’s crap please don’t force us. We’ve all been suffering since May   

How can I get information on remotely accessing my Sonos system remotely?  I’ve had the need several times now when traveling.  It seems possible reading through various threads.

For past few weeks service has Sucked???  Long time user. Home and 3 restaurants yet lately it just stops playing. System says it is but nothing. Won’t let you group or ungroup just wont work. Every half hour we are restarting the devices. They aren’t even a year old?  Very sad!!!

Can not access my play1 on my iphone 14 airplay.  It also does not show in my bluetooth. Doesn’t the play1 work with airplay2?

I nearly always have to turn WiFi on my phone off and then on again for Sonos app sys 2 on Android to recognize my Sonos system. You ight know about this defect but I thought it worth a message to ensure someone is aware of it. Tha app on PCs don't have this problem.

Getting Error Message 913 when trying to add music folder from external drive.

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

I want to downgrade the system to S1. My system has 2 x Sonos 5 Gen 2 ; 2 x Sonos 1; Sonos Move Gen1; Sonos One SL (I am tired of the slow response to volume changes with the new app and also occasional streaming stoppages - which never happened before) Reading the Sonos product compatibility page there is a confusing note about Sonos One SL“One SL cannot be added to Sonos systems using the S1 Controller app. One SLs that are already part of an S1 system will continue to work as they do today.”Would greatly appreciate if anyone can:a) confirm or not if I will be able to downgrade successfully to S1 with all the speakersb) give a process to achieve the downgrade Thanks in advance.

Cannot conect Sonus Era 100 speakers to Sonus port

Dear Sonos,I bought a few of your products in Brazil and I can use my Sonos as an Alexa but when I ask it to play a song it says to enable the Sonos Skill on the Alexa App. But there is no Sonos skill on the Brazillian Alexa Skill "store".  So, you have an official webpage in Brazil, you have official authorized retailers, alexa works on portuguese (PT-BR) and Sonos can add Alexa voice control in Brazil. However alexa can not controle my Sonos equipment and make it play a song I asked because the Sonos' Alexa Skill is not available on Brazil.You are a premium brand with excellent products. Please STOP shipping half baked services with your product. This disappoints the costumers so much. I read in other post in this community that the skill has become geo locked and the response the person got was "call Amazon". This is not a problem for a costumer to solve, it is your problem. You get together (or through) Amazon and solve it! Make the ecosystem work as a whole. I do not care about Am

I’m a freshman who just moved into my college dorm and am struggling mightily to get my two One SLs setup. The dorm has two WiFi networks: a secure one that phones, laptops, and computers can connect to, and a bring your own device network meant for use with all other devices (but doesn’t allow phones to access). After being unable to set up my system using either WiFi network, I tried with Ethernet cables (which I tested and confirmed did work with other devices) again without any luck. Curious if anyone has any tips or troubleshooting advice.

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????