Contributor I

Answered

No output sound from Ray

7 replies
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Just bought the Ray speaker but no output sound despite the status lights saying all is okay. Any tips would be appreciated. Restart maybe?
Thanks, Alan

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Stanley_4Answer

Grand Maestro

Sometimes a cleanup can help. Power down all Sonos, reboot router and controller and power up the Sonos and see if it helps.

Grand Maestro

How is RAY connected to the TV?

Stanley_4Answer

Grand Maestro

Sometimes a cleanup can help. Power down all Sonos, reboot router and controller and power up the Sonos and see if it helps.

Contributor I

Thanks for your quick responses guys.

The RAY is connected via optical cable through Virgin box.

ill also try the clean up steps you suggested as well.

Thanks,

Alan

Grand Maestro

The optical should run from the TV to the Ray.

Contributor I

Thanks guys!

I joined this community barely 10 minutes ago it seems and already you have solved my issue! Fantastic!

I powered down the speaker, rebooted the router and hey presto!

Many thanks Stanley and buzz.

Regards, Alan

Is the Virgin box set to put out sound to the optical connection?

Contributor I

Thanks for your response 106, but problem has just been resolved. Much appreciated anyway.

Regards,

Alan