Skip to main content
zinho80
Contributor I
November 22, 2024
Answered

Sonos Move 2 wont' connect to Echo Spot

  • November 22, 2024
  • 20 replies
  • 267 views

Hello,

 

I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Ken_Griffiths

With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

The Move was working through the app with the extender off. I’ll maybe try to reboot everything and see what happens

Can’t say I’ve seen this issue before, but if your issues persists after rebooting all, it might be best to give Sonos Support a call and see if they can perhaps help - here is the link to give them a call (if needed)…

https://support.sonos.com/s/contact

20 replies

Ken_Griffiths
Ken_Griffiths
November 22, 2024

I’m not sure why you need the spot in this instance if they’re in the same room, particularly when you can simply add the Alexa assistant to your Move 2?

Anyhow perhaps check and make sure the Alexa ‘enabled’ group that holds the speaker in the Alexa App has a different name to the speaker. Place your Alexa components in the first section of your chosen group and add the speaker to the third section of the same group. 
 

An annotated example of an Alexa ‘enabled’ group from the Alexa App is attached, just to show what each section does - also note (important) that you need to set the group ‘playback options’ to “ALWAYS”. See second screenshot attached.

Ken_Griffiths
Ken_Griffiths
November 22, 2024

Just to add, make sure too that all your devices firmware and Sonos/Amazon Apps are fully up-to-date.

MoPac
MoPac
Headliner III
November 22, 2024

 I’m not sure this is your intent, but once the Move is playable via Alexa it cannot be grouped with any Echo speakers.

    zinho80Author
    Contributor I
    November 22, 2024

    Thanks for the replies! I will be moving to another place soon, that is why I have both now. I think I did not explain myself clearly in the post, apologies ​@Ken_Griffiths 

    Sonos Move 2 does not appear in the devices I can link to my Echo Spot so I cannot Connect them at all. It does not appear in the option Pages like the ones you sent me. I did not have Alexa activated on my Sonos Move, however I tried and it cannot see my Echo Spot either. I am not sure why.

     

     

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2024

    Thanks for the replies! I will be moving to another place soon, that is why I have both now. I think I did not explain myself clearly in the post, apologies ​@Ken_Griffiths 

    Sonos Move 2 does not appear in the devices I can link to my Echo Spot so I cannot Connect them at all. It does not appear in the option Pages like the ones you sent me. I did not have Alexa activated on my Sonos Move, however I tried and it cannot see my Echo Spot either. I am not sure why.

    The two different devices will not play ‘grouped’ together, as they’re different manufacturers/brands and there’s not anything that would keep them playing in sync - so whilst you can use both (separately), they do not group together as ​@MoPac explained earlier.

    zinho80Author
    Contributor I
    November 22, 2024

    That is a nice info, thanks. However my problem is that Sonos Move 2 is not there when I click “add device” or “add speaker”. In the case of your screenshot, for example, it must mean you added them to Alexa in the app, right? 

    Sorry if instead you just cannot and I misunderstood, but I thought they could be linked.

     

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2024

    That is a nice info, thanks. However my problem is that Sonos Move 2 is not there when I click “add device” or “add speaker”. In the case of your screenshot, for example, it must mean you added them to Alexa in the app, right? 

    Sorry if instead you just cannot and I misunderstood, but I thought they could be linked.

    Amazon devices use their own groups in the Alexa App and Sonos devices use the (different) Alexa ‘enabled’ groups in the App - they are the ones that are used for smart devices, like lights, smart-plugs etc.

    You can of course use the Amazon Alexa devices to control Sonos playback etc. but the can’t be added to the 3rd ‘speaker’ section in the Alexa ‘enabled’ group,  when you are using Sonos speakers in that group. It’s one brand of speakers only.

    See my earlier screenshots for the type of groups you need to use with Sonos and do not forget to set the groups ‘playback options’ to ALWAYS as that means you do not then have to include the group/speaker name when giving the voice instruction to an Alexa device held in the first ‘controlling’ section of the group.

    zinho80Author
    Contributor I
    November 22, 2024

    That is a nice info, thanks. However my problem is that Sonos Move 2 is not there when I click “add device” or “add speaker”. In the case of your screenshot, for example, it must mean you added them to Alexa in the app, right? 

    Sorry if instead you just cannot and I misunderstood, but I thought they could be linked.

    Amazon devices use their own groups in the Alexa App and Sonos devices use the (different) Alexa ‘enabled’ groups in the App - they are the ones that are used for smart devices, like lights, smart-plugs etc.

    You can of course use the Amazon Alexa devices to control Sonos playback etc. but the can’t be added to the 3rd ‘speaker’ section in the Alexa ‘enabled’ group,  when you are using Sonos speakers in that group. It’s one brand of speakers only.

    See my earlier screenshots for the type of groups you need to use with Sonos and do not forget to set the groups ‘playback options’ to ALWAYS as that means you do not then have to include the group/speaker name when giving the voice instruction to an Alexa device held in the first ‘controlling’ section of the group.

    First of all thank you so much for taking the time to answer my query!
    So, I had a look at the links you sent, some I had already seen. So, the issue is: when I activate the Sonos Skill on the Alexa app and link the Sonos and Amazon accounts, the app cannot find the Sonos Move speaker, so the distinction in groups is an issue I don’t even have the opportunity to encounter. I do not even see the Sonos Move within the network. However, both products are connected to the same WiFi and I can control both independently from the Sonos or Alexa app. 

    So, on this link https://support.sonos.com/en-us/article/set-up-an-amazon-alexa-device-to-control-sonos , I am basically blocked at step 1 because the Alexa app cannot see the Sonos Move 2 within the network. 

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2024

    First of all thank you so much for taking the time to answer my query!
    So, I had a look at the links you sent, some I had already seen. So, the issue is: when I activate the Sonos Skill on the Alexa app and link the Sonos and Amazon accounts, the app cannot find the Sonos Move speaker, so the distinction in groups is an issue I don’t even have the opportunity to encounter. I do not even see the Sonos Move within the network. However, both products are connected to the same WiFi and I can control both independently from the Sonos or Alexa app. 

    So, on this link https://support.sonos.com/en-us/article/set-up-an-amazon-alexa-device-to-control-sonos , I am basically blocked at step 1 because the Alexa app cannot see the Sonos Move 2 within the network. 

    Can you perhaps post a couple of screenshots of what you are seeing in the Amazon Alexa App. It will likely help if you can post your device list (‘more/settings/device settings’) and a screenshot of your groups {‘devices/groups/see all’) and a screenshot of the group you are using/plan to use, with your Move.

    Show more replies
    Terms & ConditionsAccessibility statement