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zinho80
Contributor I
November 22, 2024
Answered

Sonos Move 2 wont' connect to Echo Spot

  • November 22, 2024
  • 20 replies
  • 270 views

Hello,

 

I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

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Best answer by Ken_Griffiths

With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

The Move was working through the app with the extender off. I’ll maybe try to reboot everything and see what happens

Can’t say I’ve seen this issue before, but if your issues persists after rebooting all, it might be best to give Sonos Support a call and see if they can perhaps help - here is the link to give them a call (if needed)…

https://support.sonos.com/s/contact

20 replies

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zinho80Author
Contributor I
November 22, 2024

 

Can you perhaps post a couple of screenshots of what you are seeing in the Amazon Alexa App. It will likely help if you can post your device list (‘more/settings/device settings’) and a screenshot of your groups {‘devices/groups/see all’) and a screenshot of the group you are using/plan to use, with your Move.

Sure, but they are in Italian :)

Not sure if this matters, but just for completenessm, I have an IPhone. So the app is slightly different.

So, after I link my Sonos account with the Amazon one on the Alexa app a screen appears saying it would then find devices. It asks me if the device is on and then if I can control it via the app. There is a link to the Sonos app which I open and I regularly see and control the device. Alexa then tries to find the speaker and fails (Picture 1: it says: “I cannot find any speaker, let’s try another way”). I try again and then it says “Alexa could not connect to the speaker” (Picture 2). Below it just asks me to check if my WiFi is correct and all the devices are on.

Picture 3 is my group list. I am planning to use it on “bedroom” for the moment (“camera da letto” in the figure). “Salone” has nothing in it. I added it later to check if I could connect it to a different group. Hope this helps.Luciano’s Sonos Move magically appeared out of nowhere (it wasn’t there this afternoon). However, if I click on it, it leads to a blank page with nothing I can do.

Picture 4 is my Device list from device settings. The Echo Pop and the Fire TV are not connected (it says the fire tv is but I am not sure how since it has not even arrived yet...)

Thank you again

 

 

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Ken_Griffiths
Ken_Griffiths
November 22, 2024

What is your WiFi network setup - are you using a WiFi extender?

Or…Do you have the 2.4Ghz WiFi band and 5Ghz band SSID each named differently with just the one SSID added to the Sonos network settings?

I can see you have added Alexa to your Move - “Lucuano’s Sonos Move"

The speaker isn’t showing I ‘think’ because it’s operating on a different band and/or access point… at least that’s what I’m suspecting maybe happening here.

Edit: It maybe a case that the WiFi bands are perhaps isolated from each other, but it’s just a guess at the moment.

zinho80Author
Contributor I
November 22, 2024

What is your WiFi network setup - are you using a WiFi extender?

Or…Do you have the 2.4Ghz WiFi band and 5Ghz band SSID each named differently with just the one SSID added to the Sonos network settings?

I can see you have added Alexa to your Move - “Lucuano’s Sonos Move"

The speaker isn’t showing I ‘think’ because it’s operating on a different band and/or access point… at least that’s what I’m suspecting maybe happening here.

This might actually be! I do have a WiFi extender! How do I check the access point I am connecting to? I will look into this, thanks!

    zinho80Author
    Contributor I
    November 22, 2024

    What is your WiFi network setup - are you using a WiFi extender?

    Or…Do you have the 2.4Ghz WiFi band and 5Ghz band SSID each named differently with just the one SSID added to the Sonos network settings?

    I can see you have added Alexa to your Move - “Lucuano’s Sonos Move"

    The speaker isn’t showing I ‘think’ because it’s operating on a different band and/or access point… at least that’s what I’m suspecting maybe happening here.

    Edit: It maybe a case that the WiFi bands are perhaps isolated from each other, but it’s just a guess at the moment.

    They seem to be on the same 5 GHz channel though. Is it still possible one is connected to the extender and the other one is not?

    SONOS
    Alexa

     

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2024

    Yeah, just see what happens when you (temporarily) power off the WiFi extender and have all connected to your router WiFi only.

    MoPac
    MoPac
    Headliner III
    November 23, 2024

     The icon you want to see for your Sonos devices is the one that looks like a speaker.  Make sure Alexa Voice Control is on in the Sonos app.  

     

    zinho80Author
    Contributor I
    November 23, 2024

    So I turned the extender off and tried to connect again and it did not solve the issue. Not sure what it can be then. 

    Ken_Griffiths
    Ken_Griffiths
    November 23, 2024

    With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

    zinho80Author
    Contributor I
    November 23, 2024

    With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

    The Move was working through the app with the extender off. I’ll maybe try to reboot everything and see what happens

    Ken_Griffiths
    Ken_GriffithsAnswer
    November 23, 2024

    With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

    The Move was working through the app with the extender off. I’ll maybe try to reboot everything and see what happens

    Can’t say I’ve seen this issue before, but if your issues persists after rebooting all, it might be best to give Sonos Support a call and see if they can perhaps help - here is the link to give them a call (if needed)…

    https://support.sonos.com/s/contact

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